Ep. 218: Joe Wheeler | Agile, Digital, and Human: Eliminating Bad Customer Experiences

Customer Confidential: Untold Stories of Earned Growth

Kandungan disediakan oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

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In a digital-first environment, successful brands stay ahead of the curve by prioritizing agility and experimentation. Instead of merely solving problems, they drive innovative solutions to eliminate—not just mitigate—customer pain points to achieve a seamless and exceptional customer experience.

In this episode, guest Joe Wheeler, CEO of CX/Digital, and Rob Markey discuss how successful brands bridge the gap between human and digital experiences and the significance of agility and experimentation as tools for achieving successful digital transformations.

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You can order Joe’s new book, The Digital-First Customer Experience, here.

If you’d like to learn more about Joe, you can find him on LinkedIn.

234 episod

#Business #Company partner #Customer experience expert #Rob Markey #Experience #Loyalty #Nps #Customer #Leadership #Netpromotersystem #Robmarkey #Service #MBA #Bain Companys #IT Management #Promote