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Kandungan disediakan oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Ep. 217: Andy Cockburn | No Strings Attached: Genuine Referrals as the Secret to Earned Growth

24:40
 
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Manage episode 371758119 series 2983846
Kandungan disediakan oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

What makes people recommend your brand and services to others? Winning referrals are more than just a marketing channel; they’re a way to turn prospects into lifelong customers through word-of-mouth advocacy based on authenticity and trust.

In this episode, guest Andy Cockburn, CEO and cofounder of Mention Me, and Rob Markey discuss the effectiveness of trust-based referrals, how to integrate advocacy into company culture to unlock the transformative potential of referrals, and how data-driven approaches can optimize referrals’ effectiveness.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Andy, you can find him on LinkedIn.

  continue reading

234 episod

Artwork
iconKongsi
 
Manage episode 371758119 series 2983846
Kandungan disediakan oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

What makes people recommend your brand and services to others? Winning referrals are more than just a marketing channel; they’re a way to turn prospects into lifelong customers through word-of-mouth advocacy based on authenticity and trust.

In this episode, guest Andy Cockburn, CEO and cofounder of Mention Me, and Rob Markey discuss the effectiveness of trust-based referrals, how to integrate advocacy into company culture to unlock the transformative potential of referrals, and how data-driven approaches can optimize referrals’ effectiveness.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Andy, you can find him on LinkedIn.

  continue reading

234 episod

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