Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.
“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world.
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Leaders in Customer Loyalty, Powered by Loyalty360


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Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
The Travel + Loyalty podcast is your source of industry news, interviews and you get information that you can use in your travel life. It is all about travel and loyalty.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
Money
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Rob Markey, Bain & Company partner and customer experience expert
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
Bringing back the value of loyalty! With your Host ratchet Kenny
Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
The Truth behind Loyalty is a knowledge-sharing series of podcasts, where Amanda Cromhout, founder and CEO of Truth shares her almost 25+ years of experience and learnings in the field of loyalty & CRM. This series is aimed at all professionals working in loyalty and marketing.
Welcome to Poems with Maria Berry I'm sure you'll be in your feelings😊
Talk Radio-Motivation/ Inspiration
One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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Bot Boss Growing Leads & Customer Loyalty


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Bot Boss Growing Leads & Customer Loyalty
Alexander Worth
FAB! Funnels, Ads & Bots... Growing businesses with customer acquisition and retention strategies THAT WORK! Talking Chatbots, Facebook Ads, Funnels & Digital Loyalty Programs using Mobile Wallet.
Liquid Barcodes introduces the “Live Loyalty” podcast – the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our ho ...
Loyalty programs are great ways to increase sales. It costs up to three times more money to acquire new customers than it does to sell something to an existing customer. Other resources pin this number anywhere from four to 10 times more. However, any way that you slice it, acquiring new customers is expensive
Welcome to our podcast, which connects Charles Dickens’ portrayal of loyalty in A Tale of Two Cities with society’s current views of loyalty and how it has been affected by social media. A Tale of Two Cities stresses the importance of loyalty, whether it is loyalty to family as evidenced by Lucie supporting her father, or loyalty to an idea, as shown through the use of the code name Jacques in the revolution. We are looking to bring Dickens’ idea of loyalty into our current society by explor ...
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The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals


Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
English podcast- 4th period Moises A. Angie O. Josh S. We believe that in order to succeed in life you have to do be dedicated to something. By dedicated we mean you have to willing to do what it takes to accomplish your goals through dedication and be loyal to what you want, because if you aren’t then you will be focused on other things and let distractions get in the way by stopping you from succeeding . We went to go ask people questions about their thoughts on how loyalty and dedication ...
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Motivating Royalty - Inspiring Loyalty


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Motivating Royalty - Inspiring Loyalty
Jeremiah Van Wagner
We are all called to be royalty; we are the kings and queens over our decisions, over our households, and over our empires. It is time that we stand up and stand by our commitments. We have to hold ourselves accountable for the promises we have made to ourselves. We are here to share motivation for the majestic you that is ready to shine forth. And to inspire loyalty to our commitments. We are in this together, and together we can do the impossible. Thanks for stopping by, I hope that you be ...
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Leadership and Loyalty™


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Part 1of2) Chris Nolan: Living in a VUCA World
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Uncertainty abounds. We live in times of political uncertainty; trust in Governments, government agencies, medical and pharmaceutical agencies, and even the worlds of sports and entertainment are facing levels of questioning accountability and integrity beyond the imaginings of yesteryear. The faster changes in the history of humankind are bringing…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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VUCA and YOU - How to Lead in Uncertain Times
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Dr. Michelli continues his four-part series on leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) by providing skills for taming Uncertainty.Oleh Dr. Joseph A. Michelli
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Let's Talk Loyalty


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#357: H & M - Driving Loyalty Both Globally & Locally for 150 Million Fashion Lovers
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This episode features H&M - one of the world’s greatest fashion retailers. With over 150 million members of its program world-wide, H&M has achieved some incredible results, balancing its global loyalty proposition with local market needs, to stay relevant in this incredibly competitive sector. Our guest is Dominik Olejko, Regional Customer Insight…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Ulta Beauty at the 2023 Loyalty Expo: How to Develop Successful Loyalty Partnerships
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As brands seek to provide more one-to-one personalization and meaningful value for loyal guests, many look to leverage partnerships with companies that are relevant to guests’ wants and needs. Understanding which brands are truly relevant to the guest experience and will increase loyalty member engagement is often difficult to determine. Ulta Beaut…
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Loyalty Podcast


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Podcast 49 - Loyalty CXM Zurich Highlights
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Podcast 49 is out now. In this episode we review Loyalty CXM which was held in Zurich in March 2023. With Cristina Ziliani and Pavel Los.Oleh Loyalty Podcast
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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Ep. 212: Stacy Sherman | Elevating the Empathy: How an Elevator Service Company Built a Customer-Centric Culture
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In this episode, guest Stacy Sherman, founder of Doing CX Right, and Rob Markey discuss the importance of understanding the customer's perspective when you're trying to transform the customer experience, managing high-stakes CX for an elevator and escalator business, and why companies should consider journey mapping as a strategic tool to address c…
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Leadership and Loyalty™


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Tony DUrso: Finding Your VisionMAP
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Tony Durso: Finding Your VisionMAP The Path to Putting Your Vision in Action Tony DUrso is a Business leader, Author & Podcast Host of the #1 talk show on the entire VoiceAmerica Network. He is the creator of “Vision Map,” How to get on and follow one's VisionPATH to materialize your vision and the author of Elite Entrepreneurs. Plan To Succeed Is …
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Leadership and Loyalty™


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Part 2of2: Clearing the Path to Equity with Competence and Confidence: Tara Jaye Frank
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Any decent human wants to stand up for the oppressed. We want to be allies… but is that enough? Are we willing to vote with our feet and walk away from dysfunction? What genuinely drives workplace equity and inclusion―beyond strategies and systems? Are we willing to get off the fence and do something? If so, what can we do beyond doing the "right t…
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Let's Talk Loyalty


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#356: Global Loyalty Insights with Comarch's Wojciech Kempny
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Wojciech Kempny is the Consulting Director for Comarch covering Africa, Asia Pacific and other markets here in the Middle East region, and is truly someone known as a GLOBAL voice of loyalty! With such vast geographical responsibilities for Comarch’s loyalty clients, Wojciech joins the show to explain some of the fascinating cultural similarities a…
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Let's Talk Loyalty


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#355: Points for Good - A Programme Enabling Points Exchange For Charitable Donations (Short Summary Show)
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Points for Good is a programme partner for brand loyalty programmes that allow customers to donate reward points toward a social purpose. Listen to Tom Peace highlight this amazing business, started in India by Brian Almeida as Points for People and expanding globally. Brands have long partnered with charities, but keeping the relationship successf…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Know Your Customers: How Yesway Creates Meaningful Value through First-Party Data
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Since its beginning in 2015, Yesway has focused on collecting and understanding first-party customer data. The brand focuses on building relationships with its customers through in-store interactions and its rewards programs. Through understanding its customers’ interests, Yesway continually seeks to add value to every transaction. For that reason,…
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Leadership and Loyalty™


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Part 1of2: Tara Jaye Frank: The Waymaker
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Any decent human wants to stand up for the oppressed. We want to be allies… but is that enough? Are we willing to vote with our feet and walk away from dysfunction? What genuinely drives workplace equity and inclusion―beyond strategies and systems? Are we willing to get off the fence and do something? If so, what can we do beyond doing the "right t…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Adjusting to Customer and Market Changes: The Impact of Customer Data on Customer Loyalty Strategies
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Mark Johnson, CEO of Loyalty360, spoke with Diane Eichler, Senior Vice President of Marketing at Kampgrounds of America, Inc., about the brand’s customer loyalty efforts, how it collects and uses customer data, and how it builds emotional loyalty among travelers.Oleh Loyalty360
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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What is VUCA & How do YOU Thrive in Volatile Times?
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Leveraging his experience as a clinical and systems psychologist, Dr. Michelli explains the VUCA framework (Volatility, Uncertainty, Complexity, and Ambiguity) and offers tools for managing business/personal challenges related to VUCA. This episode is the first in a four-part series looking at each letter in VUCA. Specifically, this podcast focuses…
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Let's Talk Loyalty


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#354: Epsilon's Loyalty Index - Consumer Insights for the UAE
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Today's episode focuses on some exciting new loyalty insights relevant for marketers in the UAE. As part of their global expansion, Epsilon has been hard at work researching UAE consumer loyalty preferences, and is now sharing these retail benchmarking insights. Ganga Ganapathi, Epsilon's Vice President of International Marketing, shares the strate…
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Leadership and Loyalty™


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Part 2of2: John Perkins: China and America is There a Path Forward
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Remember when the US economically ruled the world? You may already be pushing back, saying, "we still do". Are you sure about that? Is the US still the #1 investor or the #1 trading partner worldwide? If you said yes, strap yourself in because you're in for a shock. If it's not the US, who is it, and what does it mean for the rest of the world? Tha…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Crowdsourcing Loyalty: How David’s Bridal Creates Value for Customers in Low-Frequency Industries
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Mark Johnson, CEO of Loyalty360, spoke with Kelly Cook, Chief Marketing & IT Officer for David’s Bridal, about the development and expansion of the Diamond Loyalty program, her experience with customer loyalty across a variety of industries, and how David’s Bridal innovates its customer loyalty offerings.…
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Let's Talk Loyalty


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#353: Using Enterprise-Wide Data To Change The Business Of Retailing
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Richard Schenker is the Founder & Chief Customer Engagement Officer of Loyal Strategy Consulting and he is also a seasoned loyalty executive who talks with experience about Enterprise-wide data utilisation (EWDU). We debate the difference between EWDU and customer-centric retailing and the interview reveals many aspects of EWDU in the retail enviro…
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Leaders in Customer Loyalty, Powered by Loyalty360


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Loyalty360 Loyalty Live | Don Smith, Brierley
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Loyalty360's Mark Johnson interviews Don Smith, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.Oleh Loyalty360
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Let's Talk Loyalty


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#352: Denmark's Salling Group - Highly Successful Customer Loyalty Program (Short Summary Show)
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As Denmark’s largest retailer, The Salling Group serves over 11 million customers per week and operates more than 1,400 retail locations including restaurants, discount, grocery stores and coffee shops. In this week’s episode, Tom reviews the interview between Paula and Andras Szocs, Head of Customer Programs and Center of Excellence for The Sallin…
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Leadership and Loyalty™


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Part 1of2: John Perkins "Confessions of An Economic Hitman, The 3rd Wave Rise of The Dragon"
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Remember when the US economically ruled the world? You may already be pushing back, saying, "we still do". Are you sure about that? Is the US still the #1 investor or the #1 trading partner worldwide? If you said yes, strap yourself in because you're in for a shock. If it's not the US, who is it, and what does it mean for the rest of the world? Tha…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Employees Aren’t Happy - Here are 5 Ways to Reverse the Trend
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Dr. Michelli explores 2023 US Gallup Customer Experience findings and offers five ways to buck a downward trend.Oleh Dr. Joseph A. Michelli
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Let's Talk Loyalty


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#351: Loyalty and The Magic of Marketing with Rory Sutherland
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Today’s episode features Rory Sutherland, the best-selling author of Alchemy, The Surprising Power of Ideas That Don’t Make Sense and the Vice Chairman of Ogilvy Group in the UK. Rory provides a fresh perspective on customer behavior, loyalty and brands – among other things – and it comes at a perfect time, ahead of the Loyalty Summit CXM conferenc…
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Leadership and Loyalty™


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Part2of2: Bjorn Ihler: Becoming Radically Non-Destructive
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Can Listening CRUSH Extremism and Generate Radical Unity? In what appears to be a profoundly divided world, we must discover the meaningful and profound difference we can make. Radicalization is real! We can see it across political lines. And for most people, it's something terrible we speak about as a passing news story. However, what happens when…
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Let's Talk Loyalty


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#350: Airline Loyalty Program Valuations with Evert de Boer
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Today's episode discusses the valuations, challenges, risks and opportunities of airline loyalty programs around the world. Our guest is Evert de Boer, whose firm "On Point Loyalty" specializes in offering consulting, capital and insights to the airline loyalty industry. On Point Loyalty produces a report every 3 years detailing its estimates of th…
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Let's Talk Loyalty


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#349: Are Subscription based programs the future for loyalty ? (Short Summary Show)
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In this episode, Tom reviews the interview between Paula and Robbie Kellman Baxter, the world’s leading expert on subscription pricing and membership models. Listen in to understand why program managers should consider offering subscriptions or paid for memberships to remain competitive. Robbie is a bestselling author, speaker and consultant with m…
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Leadership and Loyalty™


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Part 1of2 Bjorn Ihler: Radical Listening To Heal Violent Extremism
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Can Listening CRUSH Extremism and Generate Radical Unity? In what appears to be a profoundly divided world, we must discover the meaningful and profound difference we can make. Radicalization is real! We can see it across political lines. And for most people, it's something terrible we speak about as a passing news story. However, what happens when…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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The ”Art” of pARTnership - How to Amplify Your Success
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Dr. Michelli provides three guidelines for evaluating partnership opportunities. Emphasizing the importance of partnerships, he shares helpful ways to ensure due diligence and mutual benefit.Oleh Dr. Joseph A. Michelli
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Let's Talk Loyalty


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#348: The Points Guy Highlights Customer's Loyalty Expectations and Needs
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This episode features an industry legend - Brian Kelly, who is well-known to millions of people as the “Points Guy” – the original travel influencer. Brian dramatically changed our industry when he took his lifelong passion of creating an extraordinary lifestyle for himself using his loyalty points, and created an entire empire around helping other…