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Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Over the past year the promoter101 hashtag has gone viral on social media, with the industry observational humor of Dan Steinberg, the weekly podcast was born from that success. A lively mix of industry news, the story's behind tweets, and interviews with power players of our business. Co-hosted by Luke Pierce, the podcast premiered in late October, already finding a following of thousands of loyal listeners.
 
If you're fed up with the non-stop solopreneur grind… I'm so glad you've found The Promote Yourself to CEO Show! Each week, join host Racheal Cook MBA for candid conversations about stepping into your role as CEO of your business, the hard lessons learned along the way, and practical, profitable strategies to grow a sustainable business without the hustle and burnout. Listen in to the latest show and connect with Racheal at http://www.rachealcook.com or on Instagram @racheal.cook to continue ...
 
Desert Voices is a CRITICAL THINKING PODCAST designed to be a brave space that invites you to stand in your power and lift your voice. We aim to embody curiosity, liberation, and vulnerability. We seek to amplify marginalized perspectives as a way to challenge an oppressive status quo and reimagine an integrated way of being human. We are a collective of feminists, theological activists, coaches, educators, and creatives aimed at promoting well-being. HOSTED BY: Shaleen Kendrick
 
P entertainment 24 years in the entertainment business,as well as an ex club owner,having specialized in concerts,club promotion,artist management, development and promotion as well as business and social media promotion.The objective of this Podcast is to bring to light the ups and downs of the business as well as giving a platform to all the sleeping giants that helps every project become a successfulWhile dealing with every angle of the everyday issues that people deal with nodaily,from d ...
 
Promote, Profit, Publish! Become the world authority you always knew you could be. You know it. We know it. And this is how the rest of the world catches up. Most authors get it wrong. They put the wrong steps in the wrong order, pinning all of their hopes, dreams, and money on the sale of the book. Experts on authority marketing know that publishing elevates your customer base in ways that are impossible through any other mechanism. In short, you establish yourself as the world authority on ...
 
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show series
 
You make yourself available to your clients constantly. They can email or text or call you 24/7, and you make it a priority to respond to them as soon as possible. And you might even be making great money in the process! From the client's perspective, this sounds great. But while the constant availability works for them, it means your business isn’…
 
A business failure is your stepping stone to achieving your dreams. If you’re open to growth opportunities, you know how to turn those failures into fruitful success. Listen to your host Juliet Clark as she talks with Sam Eaton on problem-solving and being business builders. Sam spent many years being haunted by pink wheelbarrows, built an online r…
 
In this episode, Mike Salguero, founder and CEO of ButcherBox, and Rob Markey discuss how a purpose-driven, direct-to-consumer meat subscription service aims to improve people’s health, mitigate environmental damage, and make farming more sustainable and ethical. If you’d like to provide feedback on the show, please fill out our survey here. If you…
 
Not every entrepreneur wants or needs to scale their business. And that’s okay! But if you do want to go through this third stage of business, then you’ll have to show up differently than you did in either of the previous two stages. In this final part of my business growth series, I talk about what it looks like to scale and the foundational habit…
 
If you’re an author, you want to get people to remember your book so they can recommend it to everyone they know. But some just read books but don’t retain ideas from them. Mark Herschberg creates a solution for this through the Brain Bump App. This app helps people learn and retain content through daily reminders. What are you doing right in your …
 
Getting lackluster results from the same strategies that the experts insist will work for those who work it? You’re not the problem, and neither is the strategy. Your business just might not be ready for that particular step. In episode two of this Business Growth Checklist series, I want to hone in on the second stage of business and how to stabil…
 
Starting your own podcast is exciting, but sometimes it can also be lonely. Without professional podcasting advice, you may feel your show is going nowhere and not getting the traction it deserves. Juliet Clark sits down with two amazing women who can help address this problem: Corina Bellizzi and Julie Lokun. They share how they help fellow podcas…
 
You’ve taken course after course or tried strategy after strategy and still aren’t where you want to be in your business. You’re frustrated and confused because other people seem to get results but not you! Building a business is hard enough. But it’s even more difficult when you don’t know what the big picture is supposed to look like. It’s like t…
 
As an author, the dream is to see your name in print. But these days, it's no longer enough to be a good writer to achieve literary financial success. You have to act like an author, but think like a business. You need to invest time and energy into marketing your work. That means understanding the literary marketplace and using sound business prin…
 
In this episode, Zack Anderson, chief data and analytics officer at National Westminster Bank (NatWest), and Rob Markey discuss how garnering a deeper understanding of customers’ perspectives improves a company’s data analytics and why a more streamlined approach to extracting customer information improves client satisfaction. Zack also highlights …
 
Sometimes, you just wish you could do several months worth of things in a single day. You’ve felt it in business and probably other areas like health or personal development, too. What if you could do that as an entrepreneur for others? You’ve more than likely seen VIP days as a revenue stream for client-based businesses. But instead of making it a…
 
For many students, a summer internship is their first exposure to the working world. It can be a great way to learn new skills, connect, and explore different career options. In this episode, Alia Biswas joins Juliet Clark to talk about her experience and the skills she learned in her internship with Super Brand Publishing. Alia is a senior at Scri…
 
What’s the antidote to inconsistent cash flow and clients in your business? Having a solid plan certainly helps, but too many entrepreneurs are just winging it in hopes of finding success. In this episode, I deliver a little tough love and talk about how to figure out the kind of plan you need in place for your business to grow. On this episode of …
 
What are "Affinity spaces and how do we find them?" Come along with Laura Beth Buchleiter and Shaleen Kendrick exploring Affinity Spaces! Jesus didn't fit in very many places, while on earth, yet belonged everywhere. Why? Because he fully completely and wholly belonged to himself first. What might that be like and how do we get there? "I think part…
 
In this competitive world, you can find several companies or platforms that offer the same product at almost the same cost. The difference comes down to customer experience. In this episode, Wall Street Journal and New York Times #1 bestselling author and certified customer experience professional, Joseph Michelli talks about what makes extraordina…
 
In this episode, Evan Siegel, vice president of financial services and business development at eGain, and Rob Markey discuss why customer-focused bankers need to learn how to listen to consumers’ true financial needs and wants, and why empowering consumers to take charge of their financial health wins their long-term trust. If you’d like to provide…
 
It’s really easy for you to add complex layers to your business as it grows. But sometimes you gotta pause and simplify things in order to amplify your results. This has been the secret to success for so many of my clients, including yoga studio owner Letitia Walker. In this episode, she shares how she simplified her business’s infrastructure to ma…
 
In this episode, we are here with my great friend, Josh Perez. Josh is the creative magic that happens on this show. And Josh is a true creative similar to the powerful Enneagram four energy; he thinks circularly about narrative and in stories, and he basically takes all of the chaos that I throw out and creates an arc to every episode that we have…
 
Brand alignment is critical for a business's reputation and overall image. In this episode, Juliet Clark speaks with Amber Swenor to discuss the value of establishing and sticking with your brand. Amber is the author of Unleashed: A Been-There, Rocked-That Guide to Radical Authenticity in Life and Business; and the Founder and Brand Strategist of S…
 
Ready to Fully OWN Your Role as CEO? It starts with the Fired Up & Focused Challenge! Over these 5 days, I’m sharing a strategy to help you find more time to work ON your business (ya’ know, those $1K - $10K Revenue Generating Activities) vs. IN the day to day grind. To get the full challenge videos, workbooks, exercises, transcripts, and bonus con…
 
Ready to Fully OWN Your Role as CEO? It starts with the Fired Up & Focused Challenge! Over these 5 days, I’m sharing a strategy to help you find more time to work ON your business (ya’ know, those $1K - $10K Revenue Generating Activities) vs. IN the day to day grind. To get the full challenge videos, workbooks, exercises, transcripts, and bonus con…
 
Ready to Fully OWN Your Role as CEO? It starts with the Fired Up & Focused Challenge! Over these 5 days, I’m sharing a strategy to help you find more time to work ON your business (ya’ know, those $1K - $10K Revenue Generating Activities) vs. IN the day to day grind. To get the full challenge videos, workbooks, exercises, transcripts, and bonus con…
 
Have you ever had writer’s block, no motivation to write, or didn’t know how to start writing? That can be a huge problem and can also be crazy overwhelming from time to time, especially for writers. Today, award-winning children’s author and ghostwriter Kristy Johnson talks about how to stop wasting time and get that book started you’ve been plann…
 
Ready to Fully OWN Your Role as CEO? It starts with the Fired Up & Focused Challenge! Over these 5 days, I’m sharing a strategy to help you find more time to work ON your business (ya’ know, those $1K - $10K Revenue Generating Activities) vs. IN the day to day grind. To get the full challenge videos, workbooks, exercises, transcripts, and bonus con…
 
Ready to Fully OWN Your Role as CEO? It starts with the Fired Up & Focused Challenge! Over these 5 days, I’m sharing a strategy to help you find more time to work ON your business (ya’ know, those $1K - $10K Revenue Generating Activities) vs. IN the day to day grind. To get the full challenge videos, workbooks, exercises, transcripts, and bonus con…
 
When you’re running a business day to day, your to-do list is full with answering emails, posting on social media, working with clients, etc. Many women entrepreneurs spend so much time working in their business that they don’t have the time to work on big picture, game-changing stuff like writing the book they’ve thought of for years or creating t…
 
One thing about life is that it's unpredictable. If it wants to throw multiple curveballs at you, you have no other choice except to face them. Aziz Alhamdan not only took life's challenges head-on, he thrived. In this episode, he joins Juliet Clark to take us across his journey as a Ukrainian refugee who lost everything twice towards building an o…
 
In this episode, Bryan Rutberg, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and Rob Markey discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. If you’d like to provide feed…
 
As a new entrepreneur, you feel inclined to say yes to everything. But as your business grows and those yeses pile up, they become overwhelming to the point where they prevent you from doing the necessary CEO level work you need to focus on. In today’s episode, I share the top three boundaries that’ll give you the confidence to say no so that you c…
 
You can fly higher when you stand on the shoulders of mighty women. Juliet Clark sits with Lesley Michaels, the Founder of Never Too Late Media and Women's Strategic Alliance Expert. Lesley talks with Juliet about how a feminist is someone who truly believes in equality for everyone. One great way to achieve that is to align with each other. When w…
 
PART 2 Continues the conversation on "Egalitarianism" & "Complementarianism." What odd, funny words! These weird words seem benign and archaic. They are mainly used in church settings as background words that we overhear but don't pay much attention to. Why should we care about fancy words that don't mean much to us? Rhetoric is used to persuade us…
 
My entrepreneurial dad taught me that you have to fire yourself from every other position in your business. But when you first start your business, you have to wear so many hats: customer service, bookkeeper, tech person, assistant, and so on. So it can be quite challenging to let go of some of the roles as you grow your business and your team. Tod…
 
In this digital age, video is one of the most used, not to mention the most effective avenues for education, marketing, and entertainment, especially for Solopreneurs just getting started to build their brand online. But not everyone is comfortable in front of the camera. If you think you will never be able to do it yourself, think again! In this e…
 
In this episode, Carolyn Saunders, former senior vice president, Consumer & Small Business (Retail), International Banking, for Scotiabank and current Bain external advisor, and Rob Markey discuss how enhancing relationships with customers and prioritizing frontline employees’ learning opportunities builds rapport vs. merely building up scores. If …
 
Visibility is scary. It’s one of the reasons why so many female entrepreneurs don’t seek out more of it for their business. Yet, it’s also the thing that’ll grow your business. So how can you feel more confident and empowered in the spotlight? In this episode, I talk with my friend Erica Courdae, a CEO Collective mentor and Diversity, Equity, and I…
 
Online broadcasting has a lot of advantages. It can reach a bigger audience. Tune in as we dive deep into how you can effectively engage with them through it. Our guest, Toni Lontis, is an international radio and TV host, bestselling co-author, author, and speaker with multiple live streaming TV/radio shows broadcasted worldwide. But before she wen…
 
"Egalitarianism" & "Complementarianism" - What odd, funny words! These big weird words seem benign and archaic. They are mainly used in church settings as background words that we overhear but don't pay much attention to. Why should we care about fancy words that don't mean much to us? Rhetoric is used to persuade us. WORDS MATTER! So, what is "com…
 
Do you think you’re attracting new people to your business through social media? The social media platforms that have been around for a while used to be that way. These days, though, fewer people see your content on most social media. So what is social media good for? Most of it now works best for nurturing your existing audience. But in this episo…
 
Why do some people don't feel comfortable with cameras? Stay tuned in this episode as Kim Brundage shares five reasons you probably hate having your picture taken. Kim is an executive portrait photographer who includes CEOs, executives, entrepreneurs, coaches, speakers, and influencers. She has already won 3 prestigious awards for her photography. …
 
In this episode, Nate Henderson, BILT’s founder and CEO, and Rob Markey discuss how to make a great customer experience an empowering experience, how to raise Net Promoter Score℠, and how BILT leverages analytics to improve customer sentiment. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn mor…
 
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