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1 Ella Driever and Sneha Sharma: The Timberline Pack 26:17
E266 | From Concert Halls to Boardrooms: Turning Seemingly Unrelated Skills into Customer Success Strengths with Marija Skobe-Pilley
Manage episode 444799223 series 2505086
Today on the show, we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS and host of the Women in Customer Success podcast.
In this episode, Marija shares her incredible journey from a professional musician to a leader in customer success. We explore how she turned seemingly unrelated skills from her music career into strengths in customer success, applying talents like discipline, project management, and audience engagement to build strong client relationships and drive business growth.
We also discuss the challenges of making major career transitions, how to recognize transferable skills, and how Marija positioned herself for leadership roles in customer success. Finally, we dive into the rise of portfolio careers and how Marija is embracing this model to balance consulting, coaching, and personal projects.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Bab
1. Introduction and Career Beginnings (00:00:00)
2. From Music to Business: The Pivot (00:04:29)
3. Applying Musical Skills to Project Management (00:08:07)
4. Breaking Into Customer Success (00:11:51)
5. Accelerating Her Career in Customer Success (00:17:16)
6. The Shift to Consulting and Portfolio Careers (00:20:42)
7. Building a Personal Brand and Attracting Clients (00:24:07)
8. Lessons in Retention and Churn (00:34:09)
282 episod
Manage episode 444799223 series 2505086
Today on the show, we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS and host of the Women in Customer Success podcast.
In this episode, Marija shares her incredible journey from a professional musician to a leader in customer success. We explore how she turned seemingly unrelated skills from her music career into strengths in customer success, applying talents like discipline, project management, and audience engagement to build strong client relationships and drive business growth.
We also discuss the challenges of making major career transitions, how to recognize transferable skills, and how Marija positioned herself for leadership roles in customer success. Finally, we dive into the rise of portfolio careers and how Marija is embracing this model to balance consulting, coaching, and personal projects.
Mentioned Resources
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
Bab
1. Introduction and Career Beginnings (00:00:00)
2. From Music to Business: The Pivot (00:04:29)
3. Applying Musical Skills to Project Management (00:08:07)
4. Breaking Into Customer Success (00:11:51)
5. Accelerating Her Career in Customer Success (00:17:16)
6. The Shift to Consulting and Portfolio Careers (00:20:42)
7. Building a Personal Brand and Attracting Clients (00:24:07)
8. Lessons in Retention and Churn (00:34:09)
282 episod
All episodes
×![Artwork](/static/images/128pixel.png)
1 E281 | The Foundational Laws of Retention That Haven’t Changed in the AI Era with Brian Balfour 46:06
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1 E280 | Reinventing Go-To-Market: Lessons from Agorapulse’s Upmarket Expansion with Emeric Ernoult 49:49
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1 E279 | The Evolution of Copy.AI: From AI Copywriting to Enterprise Workflow Automation with Paul Yacoubian 55:34
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1 E278 | Aligning Growth Marketing and Growth Product to Maximize Retention with Yuriy Timen 43:32
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1 E277 | What SaaS Founders Should Know Before Going Multi-Product: Lessons from Kovai's Saravana Kumar 37:50
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1 E276 | Beyond Seats: The Shift Towards Success-Based Pricing with Kyle Poyar 50:14
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1 E275 | How to Prepare Your SaaS for Acquisition with Tim Schumacher 35:39
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1 E274 | Activation Milestones: The Secret to Early Retention Success with Elliott Poppel 35:49
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1 E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres 42:05
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1 E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels 42:20
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1 E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja 43:06
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1 E270 | Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI with Ruslan Nazarenko 44:16
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1 E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra 50:39
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1 E268 | Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale with Evgenia Mkrtychian 39:21
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1 E267 | How to Shift Seemingly Uncontrollable Churn into Retention-Driven Growth with Adam Fishman 45:49
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