There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
…
continue reading
Why and how do I practice NoFap and semen retention? Listen and get the best version of yourself by this sublime method. Om Namo Nitai Chandraya
…
continue reading
Customer Retention is the fastest way to grow your business. CityGro provides tools to bring customers back
…
continue reading
Where industry leaders chat about how to keep members, employees, and clients happy and paying.
…
continue reading
Welcome to the ultimate gaming breakdown with Tom Hammond and Neil Edwards! Tune in every week as we deconstruct today's top games and reveal the secrets behind their success.
…
continue reading
Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
…
continue reading
100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
…
continue reading
Welcome to Health Impressions: the show about Authority, Acquisition, and Retention. Hosted by Bryan Cush, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare & Jay Parkinson, Chief Medical Officer of Sana, a health plan that delivers high-quality healthcare while keeping costs down. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care, enhancing patient exp ...
…
continue reading
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
…
continue reading
Home and Beer Brewing Podcast
…
continue reading
Don't be that business owner left scratching your head, wondering why your industry colleague got $400,000 and you didn't when the Employee Retention Tax Credit fully sunsets in 2024. In this limited focus, ERC Masterclass, listen as tax attorney and ERC specialist, Travis Watkins, bust through the rumors and the complexity of the ERC, so you can get to that free $26,000 per employee you kept during the pandemic and beyond, before the program is gone forever.
…
continue reading

1
NextGen Work Culture: HR, Management, Inclusive Parent-Friendly Work Environment, Employee Recruitment and Retention, Talent Development
Kortney Ross
The NextGen Work Culture podcast helps managers and HR professionals support working parents to recruit and retain the best people. Join host Kortney Ross as she interviews experts and provides insights into the struggles that working parents face in the workplace. Learn how your business can become a place where parents feel included, supported, and valued. Being a family-friendly business isn't just a "nice-to-have" anymore. For the Next Generation of work, it is critical.
…
continue reading
This podcast is "The Voice of Reason for Chiropractic" and will be most beneficial for chiropractors and their teams. We cover topics that will help grow a chiropractic practice, deliver content that will enhance the quality of care for more patients, teach concepts and strategies to market without manipulation or massive discounts, and simplify the foundation for operating a successful business by focusing on the 4 four requirements (leadership, communication, systems and team) of a thrivin ...
…
continue reading

1
From Clipboard to Kiosk: A Modern Fixed Ops Makeover
24:13
24:13
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
24:13Most customers expect a modern, seamless experience everywhere they go, so why does the dealership service lane still rely on clipboards and key drops? It’s time to ask whether your service experience reflects the kind of innovation and convenience today’s customers take for granted. In this episode, sponsored by DriveSure, we talk with Richard Lup…
…
continue reading

1
Unlocking Retention: The Power of the First Service Appointment
24:19
24:19
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
24:19The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many dealerships overlook. But it could significantly boost customer retention through strategic processes and engaging customer experiences. In this episode, sponsored by DriveSure, Patti Tremonti, CEO of MTN Aut…
…
continue reading

1
The Retention Formula: Insights from Tully Williams
24:20
24:20
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
24:20Customer retention in the dealership service department is about more than just numbers—it's about treating every customer as if they're family and earning their repeat and referral business. In this episode, Tully Williams, Fixed Operations Director at the Niello Company, emphasizes the importance of measuring retention consistently and realistica…
…
continue reading

1
Service Retention in 2025: What’s Changing & How to Adapt
29:24
29:24
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
29:24The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business. In this episode, we sit down with Ujj Nath, CEO and Founder …
…
continue reading

1
The Future of Dealership Branding & Digital Engagement with Savannah Simms
20:25
20:25
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
20:25Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships. We’re joined by up-and-coming industry leader, Savannah Simms, Director of Marketin…
…
continue reading

1
Turning Recalls into Revenue: The BizzyCar Blueprint
23:47
23:47
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
23:47What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good. In this episode, sponsored by DriveSure, Ryan Maher, CEO and founder of BizzyCar, joins …
…
continue reading

1
Mastering Parts Operations to Boost Dealership Retention
18:05
18:05
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
18:05What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game. Kaylee Felio, Sales and Marketing Manager at …
…
continue reading

1
Adopting Video to Boost Retention and Revenue in Fixed Ops
27:25
27:25
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
27:25Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance? In this episode of Retention Roadmap, sponsored by DriveSure, we sit down with Joe Shaker, CEO of Shaker Auto Group and…
…
continue reading

1
How to Boost Revenue and Retention with Video Inspections
20:59
20:59
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
20:59Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience? In this week’s episode, sponsored by DriveSure, Zach Roberts, Service Director at Manly Automotive Group, shares how vide…
…
continue reading

1
Retention vs. Loyalty: Transforming Customer Relationships
29:44
29:44
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
29:44Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of…
…
continue reading

1
Convenience Meets Loyalty: Ford’s Mobile Service Revolution
20:28
20:28
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
20:28Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …
…
continue reading

1
The Secret to Service Retention: Insights from Urban Science
30:58
30:58
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
30:58Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …
…
continue reading

1
Boosting Retention with a Tire-First Strategy
22:59
22:59
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
22:59Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
…
continue reading

1
From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service
24:54
24:54
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
24:54Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
…
continue reading

1
Leveraging Pricing Intelligence for Your Service Department
24:31
24:31
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
24:31Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
…
continue reading

1
Inside the Mobile Service Model: What Every Dealership Needs to Know
21:38
21:38
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
21:38Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
…
continue reading

1
Revolutionizing Lactation Spaces: Insights from Abbey Donnell of Work and Mother
23:50
23:50
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
23:50On today's episode of the NextGen Work Culture podcast, we dive deep into the world of supporting working mothers with our special guest, Abbey Donnell, the founder and CEO of Work and Mother. Abbey shares her journey from recognizing a critical gap in workplace facilities for breastfeeding mothers to creating fully-equipped and managed lactation s…
…
continue reading

1
Texting and Tech: Modernizing Dealership Communication for the Digital Age
25:33
25:33
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
25:33If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
…
continue reading

1
Revolutionizing Work-Life Balance for Parents with Sundays: A Conversation with Ashley Chang
22:23
22:23
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
22:23Today we're joined by Ashley Chang, co-founder and CEO of Sundays, an innovative executive assistant service for working parents. Tune in as Ashley shares how Sundays aims to give parents the time they need to balance meaningful careers and family life. From discussing the gaps in workplace support for parents to innovative solutions like Sundays, …
…
continue reading

1
Corey Smith's Playbook for Service Department Excellence
22:53
22:53
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
22:53How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
…
continue reading

1
Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter
1:45
1:45
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
1:45In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…
…
continue reading

1
The Struggles of a Working Caregiver – A Personal Perspective
9:15
9:15
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
9:15In this solo episode, Kortney is diving into an often overlooked topic—working caregivers. Last week, we had an insightful conversation on this topic, and today Kortney shares her own family's journey through this challenging landscape. Her mom became the sole caregiver for her elderly parents, which drastically affected her ability to maintain a f…
…
continue reading

1
From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success
16:11
16:11
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
16:11How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
…
continue reading

1
Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue?
33:17
33:17
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
33:17In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…
…
continue reading

1
The Expensive Consequences When Companies Fail Working Parents
10:08
10:08
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
10:08Host Kortney Ross dives deep into the significant costs businesses face when they lack proper support structures for working parents, particularly those dealing with pregnancy and lactation-related issues. Kortney highlights startling statistics and shares real-world examples to illustrate just how much organizations can lose—both financially and i…
…
continue reading

1
Marketing Leader: Balancing Acquisition and Retention, Lessons from Startups vs. Corporations & The Power of Small Wins
33:18
33:18
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
33:18In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza interviews Francisco Bram, who leads marketing for Albertsons Companies’ Health, Pharmacy and Nutrition Businesses. Francisco, with extensive experience from Uber and Siemens, discusses the transition between large corporations and startups, emphasizing the critical role of a…
…
continue reading

1
Balancing Care Logistics and Work with Dovetail: A Conversation with Ashley Blackington
28:18
28:18
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
28:18This episode covers the crucial topic of supporting working caregivers with guest Ashley Blackington, the CEO and founder of Dovetail. In this conversation, she sheds light on the unique challenges caregivers face, whether they're juggling childcare, elder care, or both. We explore how caregiving impacts employees in the workplace, the importance o…
…
continue reading

1
Customer Experience Genius: Eight Phases of Customer Emotions, Pay Attention To Retention & Turn Customers Into Advocates
48:54
48:54
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
48:54In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Ag…
…
continue reading

1
Dan Shine Discusses the Critical Role of Journalism in Automotive News
19:45
19:45
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
19:45The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…
…
continue reading

1
Parenthood via Adoption: Boomie Odumade’s Insights on How Workplaces Can Support Adoptive Parents
33:38
33:38
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
33:38This episode dives into parenting through adoption and the essential role of workplace support. Joining us is Boomie Odumade, a software engineering leader and adoptive parent. She shares her journey through domestic adoption, from navigating long wait times to the joys of bonding with her son. Boomie discusses balancing work with preparing for par…
…
continue reading

1
Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile
31:48
31:48
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
31:48In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…
…
continue reading

1
Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup
22:01
22:01
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
22:01Imagine uncovering a hidden revenue stream within your dealership's service department that could add thousands to your bottom line every month—without increasing your workload. In this episode, Evan Kilchenstein, Major Accounts Specialist at Armatus Dealer Uplift, reveals how optimizing warranty reimbursement can do just that, transforming your pa…
…
continue reading

1
Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing?
25:55
25:55
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
25:55In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing c…
…
continue reading

1
How Managers Can Help Employees Love Mondays with Ryan Houmand
23:05
23:05
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
23:05In this episode of the NextGen Work Culture podcast, we're excited to share our conversation with Ryan Houmand, author of the book "A Passion for Monday". Ryan shares his insights on the four big mistakes that make people hate Mondays and what managers can do to help their teams avoid them. From trying to be good at everything like Michael Jordan t…
…
continue reading

1
CRM Specialist: How to Make Your Emails Stand Out, Breaking Down Lifecycle Marketing & Remember to Brighten Your Customers’ Days
30:10
30:10
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
30:10In this Greatest Hits episode, host Lauren DeSouza is joined by Marketing Consultant, Elyssa Verhoogen. As a lover of lifecycle marketing, Elyssa has extensive experience in helping companies improve their customer relationships and drive revenue growth. She is currently the Senior CRM & Lifecycle Marketing Consultant at Dojo. And, prior to that, E…
…
continue reading

1
How Breastfeeding Support Can Save Your Business Money and Improve Employee Morale (solo episode)
11:12
11:12
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
11:12Today we're diving into the significant return on investment (ROI) of implementing lactation support programs in the workplace. We’ll explore compelling statistics, such as how these programs can dramatically cut healthcare costs and reduce absenteeism, enhance employee morale and retention, and elevate your company's image. Join me as we uncover w…
…
continue reading

1
Retention Roadmap: Secrets to Service Success with Don Andres
28:52
28:52
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
28:52There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team? In this episode of Retention Roadmap, Don Andres, presiden…
…
continue reading

1
EddieInService: Engaging Gen Z Customers in Dealerships
19:26
19:26
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
19:26Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the custome…
…
continue reading

1
SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience?
32:10
32:10
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
32:10In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Scott Gardner and Brent Bouldin, partners and co-founders of New Media Advisors. Together they discuss the importance of SEO in driving customer retention and growth. Scott and Brent also share valuable insights on the need for valuable content, understanding audienc…
…
continue reading

1
Introducing Retention Roadmap: Navigating Service Success for New Car Dealerships
1:36
1:36
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
1:36For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this! Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. Discover why 70% of customers drift to independent garages once their warranty expires …
…
continue reading

1
Family-Friendly Leadership Essentials for New Managers: A Conversation with Matt Gjertsen
26:18
26:18
Main Kemudian
Main Kemudian
Senarai
Suka
Disukai
26:18In this episode of the NextGen Work Culture podcast, host Kortney Ross sits down with Matt Gjertsen, founder of Better Everyday Studios, to delve into the intricacies of leadership in the modern workplace. Matt shares insights from his rich background as a former US Air Force instructor pilot and leader of the training development team at SpaceX. T…
…
continue reading