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Kandungan disediakan oleh Andrew Michael. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Andrew Michael atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres

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Manage episode 452400287 series 2505086
Kandungan disediakan oleh Andrew Michael. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Andrew Michael atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this episode, Elias Torres shares his journey from building and selling Drift for $1.2 billion to launching Agency and how he’s leveraging AI to revolutionize customer success.

We then dove into the challenges of scaling customer success teams, the role of AI in automating tasks, and the potential to create a unified "customer brain" for better insights and engagement.

We wrapped up by discussing the future of customer success, the shift to outcome-based pricing models, and Elias' vision for building a $10 billion company with a lean team empowered by AI.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Bab

1. E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres (00:00:00)

2. From Drift to Agency (00:01:41)

3. The Shift to Customer Success (00:04:42)

4. Discovering AI's Potential (00:07:25)

5. Building a Customer Brain (00:10:23)

6. High-Touch vs. Tech-Touch Success Models (00:14:20)

7. Outcome-Based Pricing and Retention (00:16:45)

8. Scaling with AI Co-Pilots (00:21:06)

9. Elias' vision for the Future of Agency (00:29:28)

282 episod

Artwork
iconKongsi
 
Manage episode 452400287 series 2505086
Kandungan disediakan oleh Andrew Michael. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Andrew Michael atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this episode, Elias Torres shares his journey from building and selling Drift for $1.2 billion to launching Agency and how he’s leveraging AI to revolutionize customer success.

We then dove into the challenges of scaling customer success teams, the role of AI in automating tasks, and the potential to create a unified "customer brain" for better insights and engagement.

We wrapped up by discussing the future of customer success, the shift to outcome-based pricing models, and Elias' vision for building a $10 billion company with a lean team empowered by AI.

Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Bab

1. E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres (00:00:00)

2. From Drift to Agency (00:01:41)

3. The Shift to Customer Success (00:04:42)

4. Discovering AI's Potential (00:07:25)

5. Building a Customer Brain (00:10:23)

6. High-Touch vs. Tech-Touch Success Models (00:14:20)

7. Outcome-Based Pricing and Retention (00:16:45)

8. Scaling with AI Co-Pilots (00:21:06)

9. Elias' vision for the Future of Agency (00:29:28)

282 episod

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