Podcast terbaik Churn (2024)

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E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels 42:20

4d ago42:20

42:20

Today on the show, we have Crystal Widjaja, Executive-in-Residence at Reforge and angel investor and advisor to several startups. In this episode, Crystal shares her expertise on activating growth through data-driven insights, focusing on the importance of well-structured retention funnels. She explains how to design impactful onboarding experience…

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Ep 73 - Four Days in Japanese Jail: Part 4 (Finale) 46:46

5d ago46:46

46:46

Finale of the Japanese Jail saga. In January of 2020, I was arrested in Tokyo and spent four days in Japanese jail. This is the story of what happened, told in words and photos. (00:47) - Recap of Prior Episode (02:03) - The Night Before the Judge (05:46) - Breakfasts and Baths (13:10) - Meeting the Judge (18:26) - The Redditor (21:18) - Goodbyes &…

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E271 | How to Transform Your Support Team into a Growth Engine with SupportLogic's CEO, Krish Raj Raja 44:10

13d ago44:10

44:10

Today on the show, we have Krishna Raj Raja, the CEO of SupportLogic. In this episode, Krishna shares his journey from engineering at VMware to founding SupportLogic, a platform that transforms support interactions into actionable customer insights. We discuss his approach to turning support into a growth engine by monitoring customer interactions …

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Episode 31: October Recap - Echo Dot Struggles, More iPhones, & A Trip To The Philippines 36:20

16d ago36:20

36:20

October had its ups and downs. I missed an opportunity on the echo dots, but was able to get some more iPhones with a few more trips to the Apple store. I also experimented with Walmart and Target this month with some success. In the second half of the episode, I talk about our surfing trip to Siargao, flying on Philippine Airlines for the first ti…

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E270 | Boosting Marketplace Retention Through Engagement and Quality Management at Scale AI with Ruslan Nazarenko 46:00

19d ago46:00

46:00

Today on the show, we have Ruslan Nazarenko, the Head of Growth at Scale AI. In this episode, Ruslan shares his approach to boosting retention in marketplace models through strategic engagement and quality management. He dives into Scale AI's unique model for retaining skilled gig workers, emphasizing how tailored experiences can overcome common ma…

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Episode 30: Italy & Kauai Trip Reports 36:12

21d ago36:12

36:12

In this episode I talk about two trips I did in September in central Italy and Kauai. Both were really amazing trips! Highlights include Turkish, ITA, and Hawaiian business class, WA Rome, GH Kauai & Vacasa as always. Important podcast update: Starting 12/1/24, most episodes will be moved from the public channels over to the Patreon. The latest epi…

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Ep 72 - Sept + Oct Recap: $4,030 + 540K Points 1:00:56

21d ago1:00:56

1:00:56

Burning 2 million miles in a month, Amex Platinum hacks, Alaska transfers, SAS EuroBonus challenge 😬, $500 Mercury bonus, Fidelity 21 day holds, Save referral scams, Chase Ink bonuses, PetSmart quadruple stacks, and much more! (01:47) - Trip Report (22:42) - Travel News (32:47) - Amex Hacks (39:43) - Banks (45:55) - Brokerages (50:15) - Credit Card…

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E269 | From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode, with Gaurav Vohra 50:39

27d ago50:39

50:39

Today on the show, we have Gaurav Vohra, Head of Product Growth at Superhuman. In this episode, Gaurav shares how Superhuman transitioned from a solo (single-player) tool to a powerful team-based (multiplayer) product, enabling them to break through their growth ceiling. We explore the deliberate strategies behind Superhuman’s shift to team use, in…

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E268 | Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale with Evgenia Mkrtychian 39:21

1M ago39:21

39:21

Today on the show we have Evgenia Mkrtychian, the Director of Customer Success and Corporate Communication Strategy at LoyaltyPlant, a full-scale customer engagement platform. In this episode, Evgenia shares her decade-long journey in B2B SaaS, emphasizing practical strategies for customer engagement and retention and discussing LoyaltyPlant's 30% …

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E267 | How to Shift Seemingly Uncontrollable Churn into Retention-Driven Growth with Adam Fishman 45:49

1M ago45:49

45:49

Today on the show, we have Adam Fishman, interim SVP of New Products at Mozilla and a growth advisor to various startups. In this episode, Adam dives into the concept of controllable vs. seemingly uncontrollable churn, sharing strategies he used at Patreon and Imperfect Foods to effectively manage churn. He explains how to identify what appears to …

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E266 | From Concert Halls to Boardrooms: Turning Seemingly Unrelated Skills into Customer Success Strengths with Marija Skobe-Pilley 37:56

2M ago37:56

37:56

Today on the show, we have Marija Skobe-Pilley, Co-Founder and Director of Fractional SaaS and host of the Women in Customer Success podcast. In this episode, Marija shares her incredible journey from a professional musician to a leader in customer success. We explore how she turned seemingly unrelated skills from her music career into strengths in…

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Episode 29: September Recap - 258 iPhones 38:35

2M ago38:35

38:35

I bought 258 iPhones this month! While the market was not as good as I was hoping for, I still racked up a good amount of points and learned a lot about how to both buy and sell. It was quite the ride! The meetup is going to be on 11/16 from 4-8pm at the following location: Level Beer (level 1) 5211 NE 148th Ave Portland OR 97230 I am collecting a …

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E265 | How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation with Henrique Cruz 45:52

2M ago45:52

45:52

Today on the show, we have Henrique Cruz, Head of Growth at Rows. In this episode, Henrique shares how Rows radically transformed its user acquisition and activation strategy by making the product the homepage. He breaks down the bold decision to remove traditional barriers like signups, creating an ungated, no-account-required experience that trip…

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E264 | Sales-Led vs. Product-Led: The Key Differences Tackling Churn with eWebinar's CEO Melissa Kwan 46:39

2M ago46:39

46:39

Today on the show, we have Melissa Kwan, CEO and Co-Founder of eWebinar. In this episode, Melissa shares her experience building and scaling eWebinar, a product-led company, and contrasts it with her previous sales-led ventures. We dive into the key differences between sales-led and product-led growth models, specifically how each approach tackles …

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E263 | From Optimizely to Limitless: Dan Siroker on Building Products That Wow 42:36

2M ago42:36

42:36

Today on the show we have Dan Siroker, CEO and Co-Founder of Limitless. In this episode, Dan shares his journey from founding Optimizely, growing it to $120 million in ARR, to now leading Limitless, a company focused on building products that enhance memory. We discussed the challenges of transitioning from B2B to B2C, including how AI is reshaping…

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Episode 28: Churning & Taxes 44:56

2M ago44:56

44:56

This is the long awaited tax episode! In this episode I have a special guest Tonei Glavinic, who is a tax professional and long-time churner. We do a deep dive into taxes on reselling and manufactured spending for miles and points, discuss how various methods of earning points should be treated, and also discuss tax ethics and tax-preparer responsi…

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Ep 71 - Four Days in Japanese Jail: Part 3 45:47

2M ago45:47

45:47

Part 3 of the Japanese Jail saga. In January of 2020, I was arrested in Tokyo and spent four days in Japanese jail. This is the story of what happened, told in words and photos. (00:55) - Recap of Previous Episodes (02:18) - Meeting Megumi (12:53) - Life in Japanese Jail (22:38) - A Day with the Prosecutor (31:00) - Shinigawa Nanaban (40:14) - Ups …

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Episode 27: August Recap - 9,500 Echos & Bank of America Issues 21:25

3M ago21:25

21:25

This was another breakout month for me as I was able to take full advantage of the best Echo Dot sale of the year. My wife had some issues with BoA and I have been rethinking my MS strategies going forward. Good luck to everyone with iPhones this Friday!Oleh Connor

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E262 | How Data-Driven Automation Transforms Customer Success with Joe Di Grande 35:47

3M ago35:47

35:47

Today on the show, we have Joe Di Grande, the founder of Joe Does Tech Touch, a consulting firm specializing in customer success automation. In this episode, Joe discusses the transformative power of data-driven automation in customer success. He shares how companies can leverage data to segment customers, automate renewals, and scale personalized …

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Ep 70 - August Recap: $2,269 + 127K Points 50:55

3M ago50:55

50:55

Current state of Pepper, Chase + US Bank + BofA app-o-ramas, P3 onboarding hiccups, evergreen Hello Fresh codes, MoviePass hacks, Petsmart triple stacks, Kudos boosts, free Chipotle & Chick-fil-A, and much more! (03:25) - Credit Cards (18:54) - Banks (22:04) - Gift Cards (33:00) - Discounts & Freebies (44:28) - Meal Kits (49:07) - Final Tally -----…

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E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis 49:59

3M ago49:59

49:59

Today on the show we have Ben Francis, the Director of Customer Success at Evident. In this episode, Ben shares his experience in building and scaling customer success teams from scratch. He offers actionable insights on refining onboarding processes, consolidating essential customer data, and employing strategic hiring practices to foster team gro…

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E260 | The PLG vs. SLG Debate: Surprising Insights from SaaS Benchmarks with Emilia Korczynska of User Pilot 48:19

3M ago48:19

48:19

Today on the show we have Emilia Korczynska, the VP of Marketing at Userpilot. In this episode, Emilia shares her insights into the ongoing debate between Product-Led Growth (PLG) and Sales-Led Growth (SLG) strategies in SaaS companies. Emilia shared surprising findings from Userpilot’s latest SaaS product metrics benchmark report, which challenge …

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E259 | Identifying Your Ideal Customer Profile: A Data-Driven Approach with Goodfit's CEO Harrison Rose 43:08

3M ago43:08

43:08

Today on the show we have Harrison Rose, CEO and Co-founder of GoodFit. In this episode, Harrison shares his journey from founding Paddle, a revenue delivery platform for B2B SaaS, to starting GoodFit, a company that helps businesses identify the right customers at the right time with the right message. We dive deep into the importance of identifyi…

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Episode 26: July Recap - Prime Day (Summer Black Friday) & A Trip To Cabo 36:01

3M ago36:01

36:01

This month was a big month for buying groups with a lot of Amazon deals for Prime Day. On the travel side I talk about a quick trip to Cabo to visit the Waldorf Astoria and my experience with Starlink internet.Oleh Connor

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Ep 69 - The Story of Aligned Incentives with Logan 1:27:30

3M ago1:27:30

1:27:30

I spoke with Logan from Aligned Incentives on how he went from a casual churner to co-founder of a multi-million dollar gift card reselling business. What's that like, and how does it happen? Can anyone do it? We cover everything, from the origins of his company to how he found his co-founders, to the value of local meetup groups and seminars, his …

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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul 39:54

3M ago39:54

39:54

Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust. In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth. Harini also…

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Ep 68 - July Recap: $3,630 + 100K Points 53:33

4M ago53:33

53:33

Results of last month's mealkit probe, new churning tools & apps, Pepper changes, hoarding vs cashing points, ideas for sitting cash, debit rewards & local credit unions 👽👉, Bank of America deep-dive, free Chick-fil-A, and much more! (08:22) - Credit Cards (21:21) - Brokerages (28:05) - Banks (39:42) - Discounts & Freebies (47:15) - Meal Kits (51:2…

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E257 | How to Build a Customer Success Team Leveraging Subject Matter Experts with Szuyin Leow 45:06

4M ago45:06

45:06

Today on the show we have Szuyin Leow, the VP of Customer Experience at Transcend. In this episode, Szuyin shares her experience transitioning from IT security consulting to customer success, and how leveraging subject matter experts has transformed her approach to building effective CS teams. We then discuss the strategies and benefits of hiring i…

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E256 | Community-Driven Development: Boosting Retention with Integrations with Biro Florin 44:26

4M ago44:26

44:26

Today on the show we have Biro Florin, a misfit, angel investor, exited founder, and show host of Misfit Founders. In this episode, Biro shares his experience in building successful integrations within the Atlassian marketplace. We then discussed how community-driven development can significantly enhance user retention and engagement. We wrapped up…

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Episode 25: Back To The Basics Part 1 36:16

4M ago36:16

36:16

This is a beginner focused episode and is part one of a two part series: Part one is focused on the making money side of churning and part two will be more geared towards points and award travel. Topics include a rundown of the credit card issuers to start churning sign-up bonuses with, some basic methods for manufactured spending, and the types of…

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E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins 41:37

4M ago41:37

41:37

Today on the show we have James Hawkins, CEO and co-founder of PostHog. In this episode, James shares his experience navigating growth and retention at PostHog. He discusses his journey from working in outbound sales to leading a product-led growth startup and the importance of an inbound-focused approach. We delve into how PostHog defined and focu…

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Ep 67 - Four Days in Japanese Jail: Part 2 59:08

4M ago59:08

59:08

Part 2 of the Japanese Jail saga. In January of 2020, I was arrested in Tokyo and spent four days in Japanese jail. This is the story of what happened, told in words and photos. For photos, view the full shownotes online at thedailychurnpodcast.com (02:51) - The Police (10:00) - The Contract (14:15) - The Jail (18:11) - Meeting Yonban (26:37) - Bre…

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E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall 39:22

4M ago39:22

39:22

Today on the show we have Baird Hall, the co-founder of Churnkey. In this episode, Baird shares his experience in developing effective reactivation campaigns and the importance of segmentation in retention strategies. We then discussed how small changes in retention tactics can have a monumental impact on high-volume subscription businesses, and th…

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Episode 24: June Recap - $11,484 - 7,900 Echos & More Best Buy 41:11

5M ago41:11

41:11

The 12th monthly recap episode! Echo dots went on sale again and I had success with some smaller buying groups, which made for another great month. This episode also has a mini-trip report to Colorado to visit the Rocky Mountain National Park.Oleh Connor

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E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley 33:15

5M ago33:15

33:15

Today on the show we have Jason Oakley, the founder of Productive PMM and former Director of Product Marketing at Klue and Chili Piper. In this episode, Jason shares his experience in building product marketing from the ground up, focusing on the critical areas of positioning, messaging, and buyer enablement. We discussed how these elements play a …

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Ep 66 - June Recap: $2,290 + 570K Points 47:15

5M ago47:15

47:15

$750 Triple Cash, 120K Southwest & Ink bonuses, easier Amex incognito offers, Fidelity SPAXX hub accounts, Costco vs Vuori, Prime Day, Pepper & Kudos, Starbucks scams & wins, Marley Spoon 🪦, HelloFresh and much more! (02:29) - Credit Cards (22:30) - Banks & Brokerages (29:40) - Discounts & Freebies (41:59) - Meal Kits (45:34) - Final Tally --------…

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Episode 23: Guatemala & WA Beverly Hills 23:01

5M ago23:01

23:01

A quick episode to recap our trips to LA to visit Universal Studios Hollywood and a week-long trip to Guatemala.Oleh Connor

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E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe 50:20

5M ago50:20

50:20

Today on the show we have Joe Leech, a Coach to CEOs with 18 years of tech experience, working with over 30 startups and FTSE100 giants. In this episode, Joe shares his insights on retaining top talent and preventing team churn. We discussed the common mistakes leaders make in micromanagement and hiring and we wrapped up by exploring effective onbo…

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E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving 35:51

5M ago35:51

35:51

Today on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow". In this episode, Mark shares his experience in the intricacies of pricing and packaging strategies, emphasizing their impact on customer retention and expansion. We then discussed understanding customer value, …

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Ep 65 - Four Days in Japanese Jail 41:15

5M ago41:15

41:15

In January of 2020, I was arrested in Tokyo and spent four days in Japanese jail. This is the story of what happened, told in words and photos. (02:12) - The Snowboarding Trip (05:45) - The Accident (10:36) - The Father (18:13) - The Arrest (30:02) - The Interrogation (33:12) - The Lawyer ------------------ 📬 Join the free newsletter for show notes…

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E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey 31:52

5M ago31:52

31:52

Today on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp. In this episode, Justin shares his experience in growing Disco, a Slack-based employee recognition platform, which was acquired by Culture Amp. We then discussed how Disco initially started as an email-based integration and the challenges…

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E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir 35:42

6M ago35:42

35:42

Today on the show we have Miruna Dragomir, CMO of Planable. In this episode, Miruna shares her experience in optimizing user acquisition for long-term retention. We discuss her transition from large corporations like Uber and Oracle to an early-stage startup, Planable, and how she built and scaled the marketing team. Miruna also delves into the int…

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Ep 64 - May Recap: $668 + 530K Points 1:00:21

6M ago1:00:21

1:00:21

Moviepass hacks, Resy Plat 15x offers, Kudos & Pepper coins, Robinhood $2K free margin, increased Upgrade and BofA bonuses, US Bank app-o-ramas, Paxlovid bots, free burgers & Starbucks, chicken pot pies and much more! (06:34) - Credit Cards (30:34) - Banks (32:58) - Brokerages (36:35) - Meal Kits (38:01) - Discounts & Freebies (58:21) - Final Tally…

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Episode 22: May Recap - $23,465 - Ordering 6,300 Echo Dots 27:55

6M ago27:55

27:55

This was another breakout month for me for buying groups as I was able to order over $200k worth of product, mostly from echo dots. I am very happy with the automation tools that I've set up for BGs and hoping for more deals like this in the future!Oleh Connor

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E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto 36:32

6M ago36:32

36:32

Today on the show we have Martin Gonto, the Co-Founder and GTM advisor of HyperGrowth Partners and interim CMO at Vercel. In this episode, Gonto shares his experience in identifying and leveraging anti-retention metrics to optimize product strategies. We then discussed the concept of next best actions and how these strategic steps can significantly…

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E247 | Mastering Mobile Retention: Insights from SoundCloud and VSCO with Andy Carvell from Phiture 43:36

6M ago43:36

43:36

Today on the show we have Andy Carvell, CEO and Co-Founder of Phiture. In this episode, Andy shares the framework Phiture uses to increase mobile app retention, drawing from his extensive work with companies like SoundCloud and VSCO. We discussed the future of mobile app interactions, including the potential of voice interfaces, AI, and wearable te…

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E246 | Optimizing Cancellation Flows to Reduce Churn: Unbounce’s Approach with Tamara Grominsky 40:11

6M ago40:11

40:11

Today on the show we have Tamara Grominsky, the Chief Strategy Officer at Unbounce. In this episode, Tamara shares her experience in optimizing cancellation flows to reduce churn. We then discussed how Unbounce implemented a data-driven approach to understand the reasons behind customer cancellations and how they tailored their strategies to differ…

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Episode 21: Churning & Getting Into Advantage Play 47:30

6M ago47:30

47:30

In this episode I chat with a member of the Slack on how one might be able to leverage churning skills towards other "AP" ventures such as sports betting and casino games. Resources discussed in the episode: Risk of Ruin podcast Circles Off podcast The Unabated Podcast Be Better Bettors podcast Gamberly (message to get into the Discord) Betbash con…

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E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer 44:33

7M ago44:33

44:33

Today on the show we have Ryan Singer, the founder of Felt Presence and former head of strategy at Basecamp. In this episode, Ryan shares his experience in evolving the Shape Up framework to better fit diverse team structures and needs. We then discussed his insights on navigating customer engagement through the concepts of active vs. passive looki…

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Episode 20: April Recap - $10,406 - Pepper, Walmart Failures, & More Best Buy 38:47

7M ago38:47

38:47

This month had it's ups and downs with some successes with Best Buy and Pepper but had a series of missing items shipping to buying groups. It was overall a solid month but I missed on a few key spots that could have made it even better. To join the free Slack group, head over to churninglife.com.Oleh Connor

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