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Independent, not-for-profit and evidence-based, NPS MedicineWise provides practical tools and information about medicines, health conditions and medical tests to help individuals and health professionals make better health decisions.
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2 View: Emergency Medicine PAs & NPs

The Center for Medical Education

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The 2 View is a podcast featuring EM clinicians Martha Roberts NP and Michael Sharma PA. The podcast discusses hot topics in EM and urgent care for advanced practice providers. The podcasts features literature reviews, case studies, controversial topics, and innovative approaches to the emergent and urgent care patient.
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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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NPS Southwest Archeology

Southern Arizona Office

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The National Park Service (NPS) Southwest Archeology Podcast explores archeological projects and historic preservation at NPS sites in the southwest. Get a behind-the-scenes view of how National Park Service archeology works through interviews with park staff, university researchers, and tribal partners. The show is produced by the Southern Arizona Office, and interviews include both NPS employees and partners.
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NPS Peas in a Podcast features our 5th and 6th grade classroom at Newington Public School. It's the definition of a student-led podcast as the writers, directors, hosts, voices, and editors are all age 12 and under. Tune in to see what our amazing class is up to.
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The Success NP Podcast

Jackie King and Sandra Pagenta

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A podcast platform for Nurse Practitioners by Nurse Practitioners. Your NP hosts, Jackie and Sandra, are fellow NPs and best friends since nursing school almost 20 years ago. Their desire to empower Nurse Practitioners new and experienced, led them to create Success NP. Join them each week as they explore a variety of Nurse Practitioners' fields, immerse yourself in compelling stories, and learn actionable tips for crafting a rewarding and passionate Nurse Practitioner career you love. Succe ...
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Short and Specific is dedicated to the amazing and hard-working educators of the Northampton Public Schools. Each episode focuses on one interview with a faculty or staff member. We ask three questions: -What's your name and what do you teach? -What is one unit you are currently working on? -What is one victory for student learning you have had recently?
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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MedEdTalks - Hematology

Regina B. Butler RN-BC

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MedEdTalks Hematology is a continuing medical education podcast for physicians to allow them to learn while on the go and obtain CME credits. The intended audience for this series is hematologists, hematology nurses (RNs) and nurse practitioners (NPs), oncology RNs, oncology NPs, hemophilia treatment center RNs, hemophilia treatment center NPs, and other health care professionals.
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A podcast that explores the unique role nurses and nurse practitioners play in practicing the healing art of functional medicine. The show explores many aspects of functional medicine practice, emerging research, and the unique blessings and challenges that RNs and NPs experience when practicing functional medicine. Hosted by Brigitte Sager- a family nurse practitioner, board certified functional medicine practitioner, and the creator and lead faculty of Functional Medicine for Nurses course ...
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Humans of SaaS

Catalyst Software Corporation, Ben Winn

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This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became t ...
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Welcome to Break Room Chats, the podcast of the New Professionals Section of the Library Leadership and Management Association of ALA. To continue the conversation, please visit the New Professionals Section Facebook page at https://www.facebook.com/groups/LLAMA.NPS/ . We're also on twitter @LLAMA_NPS.
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The DocPreneur Leadership Podcast

A Conversation Designed FOR Healthcare Professionals.

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Concierge Medicine Today's "DocPreneur Leadership Podcast" has become a trusted voice and is a recorded history of membership medicine in all it's various forms. From Concierge Medicine to Direct Primary Care (DPC) and everything in between it unpacks unique entrepreneurial insights in healthcare ranging from hospitality in healthcare from a patient perspective to interviewing healthcare leaders, Physicians, PAs, NPs, insurance and payor connections, attorneys, interior designers and more. T ...
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National Park Service Oral History

National Park Service Oral History

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Interested in what it's like to be born in the middle of a Yellowstone winter or raised in the heart of Yosemite Valley? Curious about the inner workings of parks or how people establish careers with the National Park Service? Hear firsthand accounts from former and current National Park Service employees that celebrate the history of our national parks and the role they've played in lives around the world. Thanks to the Association of National Park Rangers Oral History Project for making ma ...
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Smoky Signal

National Park Service

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Smoky Signal is a show about the science behind Great Smoky Mountains National Park. In season one, we explore three stories on the theme of Collections. We learn about renewing traditional plant gathering practices in the park, a natural history museum with thousands of specimens, and even the collection of something pretty stinky (in the name of science, of course). What can we learn about the Smokies—and ourselves—through these acts of collection?
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
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Here in Nursing

Ohio State University Wexner Medical Center

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Here in Nursing is a podcast from The Ohio State University Wexner Medical Center for nurses and by nurses. We explore the topics important to nursing today from the perspectives of RNs, NPs and other advanced practice providers.
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Welcome to Life with Lee and Lindsey, a podcast about 2 moms working as NPs/professors, who also happen to be sisters! We will be talking about all things motherhood, marriage, and the balancing act of being whole people while raising kids.
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Introducing India’s first ever, The Pension Podcast, an initiative by PensionBox - Take control over your retirement future now!The Pension Podcast embarks the emergence of the Pension Movement and assures the retiree’s to find their financial security and peace of mind at their own comfort!With apt information and insights on how the Pension Movement impacts the future, let The Pension Podcast advance your retirement planning now!
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What does the average day of a National Park Ranger look like? With 429 individual units managed by the National Park Service throughout the country, this question can have a variety of differing answers, depending who you ask and where you ask. Host Trevor Lind seeks to find these answers through his travels, as well as explore the lesser-known NPS locations that share the same captivation and charm as our larger National Parks. Tune in to hear the diverse and unique experiences of the Rang ...
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Healing arts practitioners and clinicians (NPs, PAs, CNSs, CNMs, CRNAs) need and want to learn more about or how to incorporate a holistic, integrative care component into their lifestyle, their clinical practice or entrepreneurial health & wellness business. The information shared here can be useful for self-care as a professional and for professional education. Practitioners need to learn more than the service they provide but also the business of health and wellness and self-care These co ...
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Brought to you by PerfusionEducation.com. These programs are replays from our live PerfWeb series programs. The programs discuss all topics related to Perfusion and perfusion related topics. The ultimate podcast designed for perfusion, perfusionists, ECMO specialists, anesthesiologists and critical care nurses. This podcast is a grate source of knowledge for Critical Care Nurses, CRNAs, NPs, PAs, and Physicians. Our Apps: Critical Care App: https://mediweb.us/critical-care-app/ The ultimate ...
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The Dermalorian Podcast

Dermatology Education Foundation

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The Dermalorian Podcast from the Dermatology Education Foundation (DEF) is a dermatology podcast that focuses on issues affecting patient care, professional development and career advancement for Nurse Practitioners and Physician Assistants in dermatology. In addition, you'll hear about healthcare trends, new research, and new and emerging therapeutics, among others.
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UX Research Geeks is unsurprisingly a podcast all about User Experience, Design, Research, and everything that goes along with it. It is hosted by a senior UX researcher and overall a badass human Tina Ličková, brought to you by UXtweak (www.uxtweak.com), an all-in-one UX research tool. Join us in geeking out over research with senior researchers, designers, speakers, CEOs, startup founders, and many many more. See what's Tina – UX Reasearch Geeks host up to: https://www.linkedin.com/in/lick ...
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Patients at Risk

Rebekah Bernard MD and Niran Al-Agba MD

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Patients at Risk exposes the political maneuvering and corporate greed that has led to the replacement of physicians by lesser trained practitioners, including nurse practitioners and physician assistants. As corporations seek to save money and government agencies aim to increase constituent access, minimum qualifications for our nation’s healthcare guardians continue to decline—with deadly consequences. This is a story that has not yet been told, and one that has dangerous repercussions for ...
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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Tim Merriman talks story with heritage interpretation professionals from all over the world. In his 50+ year career as a heritage interpreter, Tim has been a park ranger, nature center director, and national recreation area research manager. From 1995 to 2012, he was Executive Director of National Association for Interpretation, the professional organization for guides and interpreters in the United States. He has been a motivational speaker, trainer, and planner in 26 countries and all 50 s ...
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De Moker

NPO Luister / NTR

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Hoorspel De Moker – Strijd om de macht op de Wallen Amsterdam jaren zeventig. Harrie ‘de Moker’ Pruis regeert op de Wallen. Hij verhuurt ramen, is eigenaar van de klasse-striptent Pigalle, opent de eerste peepshow en droomt van een nieuw gokpaleis met veel marmer, gouden kranen en erotisch topamusent. Zijn vrouw Greet drijft het volkscafé Het Uitzicht. Harrie Pruis is een typische vertegenwoordiger van de penoze oude stijl. Maar de Rotterdammer Aad Bosman, eigenaar van een boksschool en ille ...
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Let’s stop living a full time life with half-ass energy and intentions. There’s so much more to who you are in this one incredible life that you get to live. I’m a certified personal trainer and mental health counselor.After having my 7th child, I decided to thread together my two passions: the mind and the body. I want to share my journey with you. We are truly incredible humans. Remembering our worth and sharing our stories will shine the light of hope for all to see. My light sparked when ...
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EM Weekly Podcast

The Readiness Lab

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EM Weekly is the podcast for emergency managers, by emergency managers. We’ll cover everything that impacts you as an emergency manager, including the latest in technology, preparedness, strategy, and tactics. Our goal is to provide you with real insights into the world of emergency management, as well as give you an opportunity to get to know the people behind the job. So grab a drink, pull up a chair, and join us for EM Weekly, where the conversation is always lively, informative, and pred ...
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Welcome to the Hypertension Resistant to Treatment Podcast!- Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals.- However, our focus has evolved to prioritize supporting healthcare providers, recognizing their crucial role in patient outcomes. -Led by Dr. Tonya Breaux-Shropshire(https://pubmed.ncbi.nlm.nih.gov/?term=tonya+breaux-shropshire), we emphasize the significance of equipping healthcare providers, especi ...
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Noam discusses why NPS is a flawed metric and why companies should stop using it. He explains the issues with NPS from a survey science perspective and suggests better alternatives for measuring customer satisfaction and engagement. 🔎 Do you want to know more? Check out this episode at: https://www.uxtweak.com/podcast/noam-segal-nps-the-garbage-met…
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We'll be discussing park news from the month of August, upcoming podcast plans and my favorite creators from the previous month. Here are the press releases referenced throughout this episode: Happy Birthday, National Park Service!: https://www.nps.gov/orgs/1207/media-advisory-rangers-available-to-celebrate-national-park-service-s-108th-birthday-on…
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Smoking is still the leading cause of preventable death. Prioritising the conversations, providing support and using Quitline can make all the difference.Find the transcript here: www.nps.org.au/podcast/episode-51-quit-smoking.-what-makes-a-differenceFurther readingQuit Centre www.quitcentre.org.auQuitline www.quit.org.au…
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Welcome to Episode 37 of “The 2 View,” the podcast for EM and urgent care nurse practitioners and physician assistants! Show Notes for Episode 37 of “The 2 View” – Pitfalls in Managing Pain in the ED with Sergey M. Motov, MD, FAAEM. Segment 1 Bachhuber MA, Hennessy S, Cunningham CO, Starrels JL. Increasing Benzodiazepine Prescriptions and Overdose …
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From point of care apps to hard copy textbooks, an incredible range of resources exists for dermatology NPs and PAs. DEF Advisory council member Darren West, MPAS, PA-C shares some of his favorite resources as well as some tips for career advancement. Also in this episode, David Cotter, MD, PhD assesses technology that could change dermatology prac…
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Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights. We cov…
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Today Bill Gwaltney and Tim Merriman talk story with Omar Eaton-Martinez, who began his career as a teacher in eastern cities and later worked with the National Park Service on youth programs, serving as staff to the National Latino American Museum Commission. Born to Puerto Rican parents, Omar bridges gaps between White Americans, Americans of Col…
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In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importan…
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On this episode of the Functional Nurse Podcast, I interview Jazmine Reyes RN, BSN, BC-NC. Jazmine is a Registered Nurse, a Holistic Nurse Coach & Functional Medicine Nurse Consultant. She was born and raised in Texas, and her approach in her practice is by Remembering Ancestral Wisdom which means: let’s live more like our ancestors by consuming hi…
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What if the very systems that airlines rely on are the root cause of your travel hassles? Join us for an eye-opening conversation with Paul Sies, CEO of Journey Mentor, as we uncover the antiquated technology that still governs major airlines today. With Paul’s 37-year aviation journey, we explore the early days when he worked to dismantle regulate…
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Investing in your team is like giving your medical practice a turbo boost! Your administrative team are the wizards behind the curtain, handling all the nitty-gritty details. So, why not send them off for a day or three to soak up some knowledge, get inspired, and sprinkle some fresh ideas back into your practice when they return? Well, mark your c…
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Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…
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Send us a text In this episode, hosts Roman Trebon and Kevin Metzger interview Katie Clark, Implementation Manager at PocketHelp, about the critical process of securing internal stakeholder buy-in for major initiatives. Katie shares her expertise on understanding different stakeholder types, generating momentum, crafting compelling messages, overco…
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On the last podcast, I interviewed Dr. Anu Shokla who shared her story of her newborn baby being treated for an emergency rapid response by a nurse practitioner who had just rotated with her on the inpatient adult hematology oncology service. After hearing that podcast, Dr. Carol Nelson reached out to share a story of the alternate version: her new…
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In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human…
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Send us a text Tonya Breaux-Shropshire, PhD, DNP, MPH, FNP-C Natural Way to Lower Blood Pressure. Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting hea…
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Ever wondered how to transform marketing technology into an effortless experience? Join us as Mishel Justesen, DCX Principal of Marketing Technology at Capgemini Americas, shares her groundbreaking journey from marketer to marketing technologist. Learn how her mission to create an "easy button" for marketers has revolutionized the way we think abou…
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In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…
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On this episode, we discuss the management of migraines. We begin with background info including clinical presentations, potential triggers, and pathophysiology. We review the current guidelines and evidence-based treatment strategies, including pharmacological and non-pharmacological interventions. We then compare and contrast the efficacy, safety…
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Send us a text AI Revolutionizing Customer Education: Insights from Kristine Kukich In this enlightening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger dive deep into the transformative impact of AI on customer education with guest expert Kristine Kukich, principal owner of The Training Sherpa. Kristine share…
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Concierge Medicine is like a shining beacon of inspiration and transformation in healthcare. Today, we're chatting with Dustin Mangas who's serving up some serious wisdom for all the Doctors out there. Dive into this interview with Dustin and get ready to be inspired. He truly gets it -- and we he's here to light the way. Connect with Dustin on Lin…
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What if you could revolutionize your food habits to match your fast-paced life? This episode promises to reshape your understanding of modern food culture as we sit down with Maria Arand, the insightful Director of Customer Strategy at 84.51°. Maria reveals compelling research on how younger generations are redefining convenience in their food choi…
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WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018. Brain took over as CEO in January 2024 and is leading the charge to scale WellSaid to new heights. Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed. C…
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Zsuzsa Kovács talks about the problems with using surveys in UX research and why she prefers interviews. She explains how surveys can be biased and miss important details. 🔎 Do you want to know more? Check out this episode at: https://www.uxtweak.com/podcast/zsuzsa-kovacs-surveys Episode highlights 00:01:45 – Zsuzsa’s Background in UX 00:05:56 – Pr…
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Edward W. Gantt, a retired Navy Captain with a unique background, talks story with Tim Merriman and Bill Gwaltney for "Reflections on Interpretation: Talking Story with Guides and Interpreters." Born and raised in Washington, D.C., Gantt graduated from Howard University and the National Defense University. He served 30 years in the military, first …
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**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the impact of the UK’s Consumer Duty regulation, one year on. We unpacked how this regulation is driving a critical shift towards customer-centricity in the fi…
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In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers. Ilana, a freelance conversation designer with extensive experience in AR, VR, and healthcare, and Peter, a senior conversation design advocate at Voiceflow, share insights on im…
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Episode 238: In what appears to be a paradox, Verizon is accelerating its responsible AI journey through a measured, deliberate approach—ensuring its technology is primed to enhance customer experiences when they matter most. Verizon isn’t rushing to put AI in front of customers. Instead, they’re deliberately building trust, refining data quality, …
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On this episode of the Functional Nurse Podcast, we discuss empowering nurses to lead the future of healthcare. Hosted by Brigitte Sager, NP, a functional medicine nurse practitioner, nurse coach, and an RN and NP FM educator. To learn more about the Functional Medicine for Nurses course offered through the Integrative Nurse Coach Academy INCA in p…
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Send us a text Diabetes Prevention: Unbelievable Research Findings for Prediabetics. Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting healthcare provi…
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Welcome to the Success NP Podcast. We are your hosts, Sandra, and Jackie, two board-certified NPs, moms of littles and we want to empower your NP journey from school to practice. This week Dr. Sandra Pagenta continues her case study to help NPs and NP students prepare for clinicals through storytelling and breaking down the diagnosis, assessment, t…
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Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…
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Send us a text Mastering the Customer Journey: Insights from Freshworks' Preethie Vimalan In this insightful episode of the Customer Success Playbook Podcast, host Roman Trebon engages in a thought-provoking conversation with Preethi Vimalan, Manager of Onboarding at Freshworks. Preethi shares her expertise on the five key phases of the customer jo…
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In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and…
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In this episode, Amas sits down with Vaishali to discuss the evolving world of Customer Experience (CX). The conversation kicks off with Amas asking Vaishali to define CX and explain its importance in a business landscape where companies are increasingly cutting back on their CX departments. Vaishali describes CX as a "fuss-free" process that focus…
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Hi there! I know it's been a few weeks... BUT, I bought a van named Jet... and Jet is going to take us to more national parks than we could ever imagine. In this episode, I briefly talk about Jet, how the van is going to influence our channel, what's been on my heart and upcoming episodes. I will have a van tour on my YouTube channel soon! You can …
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We'll be previewing issues of the TIAFT Bulletin as they are released every few months. Special thanks to Jennifer Schumann and Rebecca Hartman, editors of the TIAFT Bulletin. For more information on the Bulletin, including how to submit content, click here. Geraldine's new podcast is called The Analytical Zen Podcast (buzzsprout.com), give it a go…
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Send us a text New Markers of Resistant Hypertension Identified in Black Patients. Welcome to the Hypertension Resistant to Treatment Podcast! Initially, our goal was to empower individuals to effectively manage their blood pressure with the help of healthcare professionals. However, our focus has evolved to prioritize supporting healthcare provide…
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How can AI transform your work-life balance and boost productivity? Join us as we explore this captivating topic with Eric Miquelon, President of Avanade North America. Eric shares his firsthand experience using AI tools like Microsoft 365 Copilot to alleviate leadership fatigue and enhance employee well-being. Learn how AI isn't just about cutting…
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In this episode of EM Weekly, Zack makes his return to podcasting and outlines his exciting plans for future episodes. He shares a sneak peek of upcoming guests, including experts from Trauma Soft and the CISA's Office of Bombing Prevention. With National Preparedness Month just around the corner, Zack delves into the critical topic of school safet…
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On this episode, we describe the clinical presentation, etiology, and pathophysiology of asthma. We review current guidelines and evidence-based treatment strategies for managing asthma, including pharmacological and lifestyle interventions. Our hope is that this material will help the listener to develop patient-specific treatment strategies consi…
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Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …
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In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…
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Send us a text In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in a dynamic conversation with Jarvis Harris, Global Head of Customer Success and Renewals at Xactly. The discussion revolves around creating an effective segmentation plan for first value delivery, emphasizing the importa…
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