This is the podcast for anyone and everyone in the Hospitality industry who loves what they do and wants to grow, learn, and experience all the cool things the world of hotels, restaurants, vacation rentals, and travel offers! On the show, Wil Slickers interviews some of the biggest Founders and Professionals within all hospitality segments. Slick Talk: The Hospitality Podcast is part of Hospitality.FM - the hospitality industry's only podcast network dedicated to the professionals in the in ...
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One episode, one tactic to improve a hospitality business. If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. We get it, running a hospitality business is hard. There are so many moving parts and so many issues to deal with to succeed. But some people are succeeding, so we're speaking to the industry's most knowledgable people to find out how.
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This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
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Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH
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The Tech on Toast podcast is brought to you by Chris Fletcher, presenter and editor of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. Welcome to Tech on Toast.
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Share a dram with the hospitality industry’s top global talents: bartenders, venue owners, distillers and industry aficionados. Shawn Soole has lived, breathed, and imbibed hospitality for decades. Now, he delves into the advice, opinions, and provocative stories that are helping to define the creative, culturally-necessary space of ‘modern hospitality’—covering topics from front-of-house service, to back-end business operations, and every inch between. “Tales of the Cocktail” - Top 10 Best ...
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Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” ...
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The hospitality workforce is changing rapidly, which means the industry is looking for its next generation of leaders. This podcast series is dedicated to teaching people how to lead a team. From the Washington Hospitality Association, ORLA, with Chris Jenson of the Table Group.
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Welcome to The Proven Principles Hospitality Podcast! From hotels to short term rentals, this show is aimed at demystifying the inner workings of the hospitality industry. Join us each week as we feature expert interviews, while breaking down the tactics and habits of hospitality insiders and world-class performers. Hosted by Adam Knight, Co-Founder of Recreation Vacation Rentals, hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies. Li ...
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Stephen Hickmore, AKA The SilverFox, chats to personalities with a passion for the hospitality industry in South Africa and the world. Chefs, Wine industry experts, Foodies, Influencers, Hotel General Managers. He also gets to grips with various “burning issues” effecting tourism and hospitality. Stephen also liberally dispenses career advice. All in 5 minutes? ‘Well I get carried away so it’s nearly always longer’ laughs Stephen. #swisshotelschool #hospitalityeducation #hotelschool
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The Feast is a podcast devoted to every team player in every restaurant brought to you by Trellis Hospitality. It is about the development and mentoring of all of us in whatever position we are in, and whatever position we aspire to have some day. This podcast delivers stories of triumph, growth, challenge, and success. You will smile, laugh, cry, and learn as we interview numerous people from every aspect of our restaurants. We hope you enjoy connecting with Trellis Hospitality and the idea ...
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The Damn Fine Life Show With Rinku Madan is a distinct journey into the world of Global Luxury Hospitality by those who know it best. Every week Rinku Madan, also known for her insight in hospitality, travel, food and wine shares stories and speaks with decision-makers and stalwarts from the Industry. An indubitable show for those who love luxury, its business and hearing the stories behind them.
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Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ
Restaurant Association of NZ
Tales from the pass is a space to celebrate and showcase the voices and talent of Aotearoa’s vibrant hospitality industry. Join us every fortnight as we explore topical issues with our industry’s leading experts, chefs, restauranteurs, educators and influencers.
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Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
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Motherhood in Hospitality - Mother's Day Special
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Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom. Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life. In this episode, they…
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#032 - I'm In - The Institute of Hospitality's Official Podcast - How Would Hospitality Run Government?
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All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality. He was once again joined by three brilliant humans from the IOH membership including Ma…
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The Vacation Rental Technology Landscape | Andrew Kitchell
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This episode of Slick Talk features Andrew Kitchell, Founder and CEO of Wheelhouse, discussing the evolving technology landscape in the vacation rental industry. For his fifth appearance on the show, Kitchell and Wil Slickers delve into the significant growth of technological solutions aimed at improving property management. They highlight Wheelhou…
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Tell your business journey as a story
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Liam and Dan Nash discuss the importance of storytelling in building a brand and connecting with customers. They talk about storytelling as more than just a classical narrative, but as everything a business says and does to shape people's perceptions. Dan shares his framework for effective storytelling, starting with the journey of the business and…
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Enhancing Customer Experience Through Technology with App4's CEO, Ian Chambers
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I'm delighted to announce the latest episode of the Tech On Toast podcast featuring Ian Chambers, founder and CEO of App4. In this episode, we explored some intriguing insights into the hospitality tech industry and the future of customer ordering solutions. Here are three key takeaways from our discussion with Ian:1. The Rise of QR Code and Self-S…
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A Taste of Innovation: The Stomping Ground Brewing Co Experience
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In this episode, we delve into the captivating journey of Steve Jeffares, a filmmaker turned craft beer pioneer. Steve's story begins with a pivotal moment in 2000, when he experienced a beer revelation while living in Los Angeles. Upon returning to Melbourne, he, along with Guy Greenstone and Justin Joiner, co-founded The Local Taphouse in Melbour…
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Building an Amazing Company Culture Part TWO: An Interview with GM Jesse Barton
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This is a continuation of an important conversation discussing work/life balance, finding teammates that "fit", recognizing achievement, promoting from within, and building healthy competition at a restaurant. Keys to great culture! Tune into part 2 of this conversation with Tamarack Taproom's General Manager, Jesse Barton. Learn more about Tamarac…
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How to manage a fractured tech stack with Chris Jolliffee, Head of Enterprise sales at Dojo and Guy Scott- South, CTO at Pizza Hut
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🎙️ The latest bonus episode of the Tech On Toast podcast is out now! A few weeks a go Chris caught up with Chris Jolliffe, Head of Enterprise Sales at Dojo and Guy Scott-South, CTO from Pizza Hut, LIVE at the HRC trade show in London's excel. Here are three key takeaways from their conversation around managing a fractured tech stack. Best-in-Class …
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Check it before you wreck it (Hotel Inspection)
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Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a recent inspection, sharing invaluable insights and tools that ensure top-notch guest experiences. From the mantra "Check yourself before u wreck yoursel…
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Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024 - Part 2
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Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace. Phil, therefore, re-enlisted the assistance of Lizzie …
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How to plan and run a restaurant manager interview
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Liam and Claire Crowel of Hattie Jane's Creamery discuss the importance of structured interviews and provide templates for restaurant managers. They cover topics such as communication, empathy, adaptability, resilience, conflict resolution, problem-solving, critical thinking, and hospitality. Claire emphasises the need for consistent and relevant q…
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Growth, Balance, & Planning for an Exit in Short-Term Rentals | Fouad Bazzi
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This podcast episode delves into the world of entrepreneurship, focusing on the realm of short-term rentals and property management. Fouad Bazzi shares his journey from a corporate career to entrepreneurship, touching on the challenges and strategies of growing a business with an intention to sell, tackling work-life balance, and the importance of …
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Building Tech Through Community with Danielle Wallington, Founder of Flockhere
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I am thrilled to announce the latest episode of the Tech On Toast podcast featuring the incredible Danielle Wallington, founder of Flockhere. 🚀 In this episode, we delved into some fascinating insights about building a community-focused tech platform and the journey of entrepreneurship. Here are three key takeaways from our conversation:1. Resilien…
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BREWING SUCCESS: HOW ALEX CRAFTS COMMUNITY AND COFFEE IN SYDNEY
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Welcome to this exciting episode of our podcast where we delve into the vibrant world of Sydney's specialty coffee and hospitality scene with Alex Williams, a seasoned entrepreneur and co-founder of three renowned retail brands: The Commune Project, Dachshund Coffee, and Anvil Coffee Co. With over fourteen years of experience, Alex recounts his ent…
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When a Restaurant Experience Turns Bad (Part II)
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In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme. From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tai…
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How to Plan Your Perfect Week | Mike Reilly
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In this engaging podcast episode, Mike Reilly, the COO of STR Secrets, shares his personal journey from overcoming kidney disease and leaving a demanding corporate job at Google to becoming a successful entrepreneur in the short-term rental (STR) industry. Mike discusses the importance of not trading time for money, building a team, and automating …
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Telling your truth through content, digital storytelling with Shawn Walchef, Founder, Cali BQQ Media
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Welcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already!Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitali…
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Evolve your business with micro changes
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Liam speaks with Omar Boubess, the founder of Studio Circa, a branding studio for hospitality brands. They discuss the connection between evolutionary psychology and hospitality, specifically how brands and customers co-evolve over time. Omar explains that brands evolve through implementing new practices, communication styles, and visual styles, wh…
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Chef’s Table to SEO: Jose Chavez’s Recipe for Digital Success
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Once a high-flying chef in the world’s most prestigious kitchens, Jose Chavez has swapped his chef’s hat for the digital cap of SEO and blog growth mastery. With 15 years of stirring sauces and seasoning steaks in hatted establishments like Jacques Reymond and on shows such as MasterChef, Jose’s transition from kitchen to keyboard is nothing short …
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Training Back of the House Team Members in Customer Service
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In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction. By establishing transparent pathways for dialogue between these two crucial realms, businesses…
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From the Skies: Unveiling Hostshare | Sean & Landon Wilkinson
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In this unique episode of Slick Talk, host Wil Slickers takes to the skies to interview Sean and Landon Wilkinson, Co-Founders of Hostshare. Recorded on a plane, this episode delves into the founders' personal journeys, the birth of Hostshare, and its vision to revolutionize the short-term rental industry by enabling hosts to share unbooked nights …
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How to Drive Incremental Revenue with Vic searl Founder of DataHawks
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Exciting New Episode Alert! 🎙️I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the …
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We're Bringing Back Workflows & Espressos | Meaghan Moylan
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In this episode of Slick Talk: The Hospitality Podcast, Wil Slickers welcomes Meaghan Moylan to discuss the journey and future of her podcast, Workflows & Espressos under the Hospitality.FM Podcast Network. They engage in a jovial conversation about the podcast's creation, its unique approach to not featuring interviews, and the intimate connection…
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When a Restaurant Experience Turns Bad
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The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephanie Leger delve into the reasons behind these trends and how they can be avoided. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www…
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#031 - I'm In - The Institute of Hospitality's Official Podcast - The Importance of The Financial Controller
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Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller. To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance…
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Work out your actual food cost versus your theoretical food cost
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Liam talks with Matt Wampler from ClearCOGS about the importance of tracking actual vs theoretical food costs in the restaurant industry. Matt explains that actual food costs are the real costs incurred, while theoretical food costs are the expected costs based on recipes and menu items. Not tracking both can lead to a lack of understanding of true…
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How This AI Entrepreneur Is Changing Hospitality | Sam Dundas
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In this episode of Slick Talk, Wil Slickers sits down with Sam Dundas, the Co-Founder of Besty AI, to explore the evolving role of AI in the hospitality industry. Delving into personal stories, Sam shares his journey from his initial interest in hospitality to the founding of Besty AI. He discusses the impact of AI on operations, guest messaging, a…
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Richard Jeffares' journey from craft beer enthusiast to gluten-free brewery pioneer is a tale of passion, resilience, and innovation. Diagnosed with Coeliac Disease in 2015, Jeffares faced the stark reality of a gluten-free diet, stripping him of the craft beer diversity he cherished in Australia. This seemed to mark the end of his craft beer adven…
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Marketing in Hospitality (with Susan Barry at Hive Marketing)
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On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions? Guest Susan Barry https://www.linkedin.com/in/susandbarry/ Hive Marketing ht…
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Innovation Through Experience: Unpacking Jess McDonald's Business Mastery
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In this episode, I delve into the intricacies of building businesses, navigating through evolutions, fostering innovative ideas, and leveraging corporate world experiences with none other than Jess McDonald. With a remarkable 25-year journey in retail that has taken her across the globe—from Japan to Australia and Europe to New Zealand—Jess stands …
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Atoa's Journey to Transforming Payment Processes for Restaurants and Retailers
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🚀 Exciting New Podcast Episode Alert on Tech On Toast! 🎙️ Hey LinkedIn family! I'm super excited to share our latest episode of the Tech On Toast podcast, featuring a deep dive with Ivo Gavin, the dynamic London City Manager for Atoa. 🌆✨ In a fascinating conversation, we explored groundbreaking payment solutions reshaping the hospitality industry. …
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Bridging Borders: A Deep Dive into Canadian Short-Term Rentals and Advocacy
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This podcast episode features a returning guest, Catherine Ratcliffe, who has significantly grown since her last appearance, transitioning from a 9-to-5 job to managing four properties and now organizing her own event, CanStays. The discussion highlights the differences in short-term rental regulations and operations between Canada and the United S…
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Train Back of the House Team Member on Hospitality Customer Service
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Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the sp…
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The Hotel Product Landscape with Mews & Sensible Weather CTOs
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Join us for an insightful roundtable discussion on "The Hotel Product Landscape" featuring CTOs from Mews, Josef Starýchfojtů, and Sensible Weather's Alice Fuller. In this podcast, we delve into the latest trends, challenges, and innovations in hotel technology. Our esteemed guests will share their expertise, providing deep insights into the evolvi…
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From Kitchen Porter To Meta, building tech solutions for hospitality with Ben Brown at Shopwave
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Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀Here are three key takeaways from our insightful conversation with Ben:Customer engagement is key. Ben highlighted the importance of providing a seamless…
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Competitive Socialising! Indoors and it's fun...
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In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-c…
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Three questions to ask your customers that will improve your menu
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Annica Wainwright talks about the importance of customer surveys and how they can help improve menus and overall customer experience. She explains that many businesses are hesitant to conduct surveys due to the perceived complexity and fear of negative feedback. However customer input is crucial for making strategic decisions and improving customer…
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Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024
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International Women’s Day 2024 Special We’re always up for a special bonus conversation and so we thought it would make sense to have a chat to coincide with International women’s day 2024. Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the …
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Hospitality Inspection Secrets: Deep Dive Back of House
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Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedi…
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Get staff to buy into just one of your core values
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Jojo Smith, the brand and vision fairy godmother, discusses the importance of brand and vision strategy in business development. She emphasises the distinction between branding (visuals) and brand (personality and values). The lack of alignment between a company's brand and its employees can lead to short-lived relationships with clients. Jojo prov…
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Weather and FinTech: Sensible Weather's Innovative Guarantee in Hospitality
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In this episode, the founder of Sensible Weather, Nick Cavanaugh, discusses the inception and development of the company, a climate data and FinTech entity offering a unique product called Weather Guarantee. Designed to compensate travelers financially and outdoor event attendees affected by adverse weather conditions automatically and instantly, t…
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