The team from Car Dealer talk about the latest news and interviews in this regular podcast, sponsored by Carwow.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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car dealership sales training for sales people, managers, finance managers,general managers, owners
John Spangler
Learn tips tricks and strategies to help your car dealership & sales people get more ups and web traffic which equals selling more cars monthly
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#125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Glo…
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Ford won't limit ICE supply, Peter Waddell pursues unfair dismissal, and Sytner's Darren Edwards retires – with James Leese, episode 178
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Sytner boss Darren Edwards announces retirement after illustrious 40-year career Ford boss rules out restricting supply of petrol and diesel cars to dealers to meet eco targets Carmakers and SMMT lobby Government to cut VAT on new EVs amid ‘barely moving’ demand Peter Waddell launches unfair dismissal case against Big Motoring World Car auction sit…
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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers
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In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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#124 How to turn around a failing dealership, Becoming a top 5 Kia Dealer in the US, Testing his sales team on-air! | Raul Gomila, GM/Partner of City Kia
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more. This episode of the Car Dealership …
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Texting and Tech: Modernizing Dealership Communication for the Digital Age
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If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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#123 Investing $9B in the next-gen of automotive disruptors, From dealer to venture capital giant, the rollercoaster of investing in Rivian | Bill Cariss, CEO of Holman Strategic Ventures
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.…
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MG named most unreliable car brand, FCA 'extends pause' on finance commission investigation, and agency sales model described as 'false dawn' – with Ollie Pickett, episode 177
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Time for motor trade to move past agency model ‘false dawn’ – Cox Automotive Eastern Western sees profits slide as Mercedes’ agency sales model sucks £50m from revenue MG named the most unreliable used car brand as top 10 worst manufacturers revealed FCA officially extends pause on complaints handling in motor finance commission scandal Tesla Model…
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#122 Transforming a dealership group into a TikTok famous powerhouse, How dealership marketing is evolving, Building the world's largest Honda store | Ryan Rohrman, CEO of Rohrman Auto Group
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Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more! This episode of the Car Dealership Guy Podcast …
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#121 The imminent evolution of AI in car dealerships, Best uses cases of AI in dealerships, How he's transforming 50% of US franchise dealers | Devin Daly, Co-Founder & CEO of Impel
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more! This episode of the Car Deal…
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2030 ban could change, Jaguar dealers in for a 'messy' 2025, and Jon Wakefield leaves Harwoods – with Dan Horner, episode 176
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Automotive industry reacts to 2030 U-turn as bosses welcome closer government engagement Bosses at family-run Vospers warn of automotive ‘trade war’ as profits slump in latest accounts Jaguar dealers in for a ‘messy year’, says JLR boss Rawdon Glover Boss Jon Wakefield leaves dealer group Harwoods with immediate effect Big Motoring World ‘consolida…
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#120 America's most interesting $2.5B car dealer, Future of Ford, Influences of Buddhism, Does legacy matter, His next dealership acquisition? | Vince Sheehy, President of Sheehy Auto Stores
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more! This episode of the Car Dealership Guy Podcast is br…
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Corey Smith's Playbook for Service Department Excellence
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How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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#119 Secrets of automotive's most controversial business, Tackling 90% in-house financing, Economics of buy here pay here dealerships | Jeff Watson, Owner of IV Seasons Auto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLR…
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Dealers 'vital' to Omoda's success, manufacturers' likely fines over CO2 targets, and Dale Wyatt retires - with Sam Watts, episode 175
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Dealers vital ‘pillars’ to success for Chinese newcomers Omoda and Jaecoo Volvo boss says firm won’t launch an unfinished car again as EX90 rolls out missing tech Carmakers could be fined billions for failing to hit strict CO2 targets due to falling EV sales US giant Lithia’s new UK business saw pre-tax profit plummet in 2023 after major acquisitio…
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UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry
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In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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#118 Slinging $725M in luxury cars, How he doubled profit per vehicle, Top products sold at dealerships + highest margin brands | Dennis Gingrich, Sales/Finance Director at The Niello Company
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Gl…
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#117 Winning in a saturated maket with 9 dealerships, Secret weapon for used inventory acquisition, Cadillac poised for a massive rebound? | Patrick Coleman, President of Jim Coleman Automotive Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more. This episode of the Car Dealer…
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Polestar's agency sales U-turn, Volvo ditches 2030 EV pledge, and dealer wins in distance sales loophole court case – with Melanie Shufflebotham, episode 174
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Polestar UK abandons agency sales model as it looks to increase sales Used car dealer wins legal fight against customer who exploited distance-selling loophole Volvo ditches target of only selling purely electric cars by 2030 Former Volkswagen boss faces up to 10 years in jail as trial over emissions rigging starts Volvo ditches target of only sell…
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#116 Largest seller of odd and weird cars in America, Making millions from nostalgia, Secrets to becoming a top seller on Bring a Trailer | Andrew Glaser, Founder & CEO of Vantage Auto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Glaser, CEO of Vantage Auto, where we discuss: How he became the #1 seller of interesting, odd, and weird cars in the US, making millions from nostalgia, striking gold in an Indiana barn and much more. This episode of the Car Dealership Guy Podcast is brought to yo…
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Mike Brewer, Estelle Miller and Sean Kelly discuss our favourite topics of the year so far – Car Dealer Podcast Live in association with Motorway
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In this special one-off episode, brought to you in association with Motorway, our regular Car Dealer Podcast hosts are joined by three experts to discuss our favourite stories of the year. Mike Brewer of Wheeler Dealers, Estelle Miller of EV Experts, and Sean Kelly of Vines Group bring their respective expertise to Podcast Live – all recorded in fr…
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From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success
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How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
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#115 The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles | Steve Adragna, Partner, CDG Recruiting
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Steve Adragna where we discuss: The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDG Recruiting - Building on the success …
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Omoda network expands, Vauxhall EV at price parity, and Robin Luscombe raises £23,000 for cancer charity – with Zara Ross, episode 173
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Wheeler Dealer star Mike Brewer joins our Podcast Live line-up – get your tickets here Video: Used car prices slipped by ‘just’ 0.6% in August as strong demand propped up values Vauxhall becomes first carmaker to price an electric model the same as a petrol Family-owned Alan Day Motor Group to open BYD dealership in London Family-owned Peter Cooper…
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#114 Building a marketplace for 30M monthly car shoppers, How dealers are gaming the marketplace algorithm, Best practices for selling cars online | Matthew Crawford, Chief Product & Innovation Officer ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce. We discuss: How he designs retail experiences for 30M car shoppers, best practices for selling cars online, how dealers are gaming the marketplace algorithms and much more. This episode of the Car Deal…
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#113 The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and sale-leasebacks | Mark Pomella, Vice President at SAB Capital
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Pomella, Vice President at SAB Capital where we discuss: The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The…
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Duncan McPhee joins Hendy, new FCA warning over GAP, and Fiat Panda killed off – with Jack Williams, episode 172
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Two weeks to go to our social gathering for the motor trade: Car Dealer Podcast Live 2024 Ex-Lookers chief operating officer Duncan McPhee joining Hendy Group in same role Heavy discounting of electric models likely as manufacturers grapple with ZEV mandate FCA renews warning over value for money in Gap insurance sector Aug 21: Company insolvencies…
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#112 Transforming Subaru into a 'cult brand', Guiding explosive growth over two decades, Selling 700K+ cars in a single year | Tom Doll, Former CEO of Subaru of America
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tom Doll, Ex-CEO of Subaru of America where we discuss: How Tom Doll transformed Subaru into a cult brand, Guiding explosive growth over two decades, Why a larger US population does not equal more vehicle sales and much more. This episode of the Car Dealership Guy Podcast…
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#111 Why dealerships are still selling at record pace, Best and worst franchises, What's next for the car market, His letter to Elon Musk | Alan Haig, President and Founder of Haig Partners
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alan Haig, President and Founder of Haig Partners where we discuss: Best and worst auto franchises right now, Why dealerships are selling at record pace, What's next for car market and his personal letter to Elon Musk. This episode of the Car Dealership Guy Podcast is bro…
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Dan Shine Discusses the Critical Role of Journalism in Automotive News
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The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…
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Jaguar dealers to have no new car sales in 2025, Sun Motors re-launches, and Cox Automotive's warning for Q4 of 2024 – with Jonathan Seaman, episode 171
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Sun Motors launches with aim of shaking up UK’s car-buying and financing landscape Jaguar dealers will have no new cars to sell in 2025 as carmaker readies luxury electric GT for ’26 Changes to EV incentives could harm take-up, warns motor finance firm New car sales will be ‘extremely challenging’ in Q4 as ZEV mandate is set to bite hard Second spe…
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#110 From PhD to selling teslas, Becoming a top 10 used EV dealer, Decoding Elon to beat the market, Why EV mandates should end | Alex Lawrence, CEO of EV Auto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alex Lawrence, CEO of EV Auto where we discuss: From PhD to selling Teslas, Why EV mandate should end, Decoding Elon to beat the market and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DealerOn - Put the power of the highest-converting, …
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#109 Most costly mistakes dealers are making, Why the FTC is coming after car prices, Top 3 "sleeper" risks in the car biz | Brad Miller, Head of Legal for ComplyAuto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Brad Miller, Head of Legal at ComplyAuto where we discuss: The most costly mistakes dealers are making, Why the FTC is coming after car dealers, Top 3 "sleeper" risks in the car biz and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLA…
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Subaru voted best car brand, Cazoo brand sold for £5m, and shortfall of EV technicians predicted – with Julia Muir, episode 170
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Second special guest announced for Car Dealer Podcast Live event – book tickets here Subaru is voted best car brand by owners as buyers deliver brutal verdict on MG New car registrations rose in July, but falling consumer demand is a ‘concern’ – SMMT Motors paid ‘up to £5m’ for Cazoo brand after online used car dealer tried desperately to sell it S…
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UCDP Ep #64 - Interview with Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry
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In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. Th…
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#108 Building a 9-figure sales training enterprise, How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary | Andy Elliott, CEO of The Elliot Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andy Elliott, CEO of The Elliott Group where we discuss: How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary, and why everyone should sell cars for 1 year. This episode of the Car Dealership Guy Podcast is brought to you by: DLRdm…
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Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup
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Imagine uncovering a hidden revenue stream within your dealership's service department that could add thousands to your bottom line every month—without increasing your workload. In this episode, Evan Kilchenstein, Major Accounts Specialist at Armatus Dealer Uplift, reveals how optimizing warranty reimbursement can do just that, transforming your pa…
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#107 Building an iconic dealer group, Where he's investing his wealth, Scaling unexpected profit centers, Future of America | Fred Beans, Owner of Fred Beans Auto Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fred Beans, owner of Fred Beans Auto Group where we discuss: his iconic career in the car business, wealth-building tips from Warren Buffet, the journey from farmhand to dealership mogul, his succession plan, and much more. This episode of the Car Dealership Guy Podcast i…
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Mike Brewer scammed out of £10k, Mark Raban to head up Group 1 Automotive UK, and why James is (probably) wrong about EVs – with Natalia Peralta Silverstone, episode 169
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‘The police don’t want to know’: Wheeler Dealer Mike Brewer on how motor traders can protect themselves from scams Dacia Sandero named Europe’s best-selling car for the first half of this year US giant Group 1 completes £346m Inchcape acquisition, doubling its UK footprint Mark Raban expected to take helm of combined Inchcape and Group 1 Automoti…
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#106 Rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. | Eric Rea, CEO of Podium
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Eric Rea, CEO of Podium where we discuss: The rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Uber for Business - Wi…
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UCDP Ep #63 - Interview with Andrew Rostami of Credit Acceptance on Auto Financing
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In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptan…
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#105 Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership | Sanjiv Yajnik, President of Financial Services at Capital One
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One where we discuss: Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Lotlinx - Get …
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SMMT wants flexibility on 2030 ban, dealership enters administration with £7m owed, and is online retailing dead? – with Erin Baker, episode 168
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Used EV dealer Estelle Miller to take the stage at Car Dealer Podcast Live – book tickets here SMMT wants ‘flexibility’ on 2030 ban with several brands currently ‘struggling to comply’ Used car dealer Sentinel Cars put into administration owing creditors nearly £7m Honda e:Ny1 back on top as ‘hottest’ new car on Auto Trader, thanks to big affordabi…
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#104 Dealer Tech Expert: How car buying is evolving, #1 killer of car deals, Future of dealership tech stacks, Secret playbook to getting a dealership's attention | Chase Abbott, VP Sales at Cox Automotive ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chase Abbott, VP Sales at Cox Automotive where we discuss: How car buying is evolving, the future of dealership technology stacks, the #1 killer of car deals, and the secret playbook to getting a dealership's attention. This episode of the Car Dealership Guy Podcast is br…
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EddieInService: Engaging Gen Z Customers in Dealerships
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Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the custome…
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Retention Roadmap: Secrets to Service Success with Don Andres
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There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team? In this episode of Retention Roadmap, Don Andres, presiden…
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CDG EXCLUSIVE: Bernie Moreno on EV mandates, auto dealerships, digital car titles, and future of America
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Bernie Moreno, US Senate candidate, joins the Car Dealership Guy podcast to discuss the car market and why he should be the next Senator from Ohio. Bernie Moreno's campaign website: https://berniemoreno.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on th…
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#103 CDG Market Update: Are inventory levels back to the “new-normal”, Record levels of negative equity, VW drops a $5 Billion bombshell | Jessica Caldwell, Head of Insights at Edmunds
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Welcome to the third episode of The Car Dealership Guy Market Update—Brought to you by Edmunds. This segment is a monthly discussion with automotive industry experts and dealers about where our car market is today -- and where it may headed. From insider-only dealership insights to macroeconomic trends, my goal is to make you smarter and more infor…
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Introducing Retention Roadmap: Navigating Service Success for New Car Dealerships
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For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this! Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. Discover why 70% of customers drift to independent garages once their warranty expires …
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Cinch to open physical showrooms, Jaguar cuts range to one model, and CDK's alleged £25m ransom payment – with Joe Betty, episode 167
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Cinch launching used car dealerships across the UK with first one on former Cazoo site Cazoo administrators blame ‘aggressive expansion strategies’ as documents reveal nearly £260m of unsecured debt Only 1 in 7 of today’s Chinese EV brands will be profitable by the end of the decade, analyst claims Young people want to buy used cars but they are be…
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#102 Electric Vehicle Expert: Inconvenient truth about electrification, EV tariff costing dealerships $100M/yr, Can the US power grid handle electrifying all cars? | Chris Nihan, President of EVready Energy ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chris Nihan, President of EVready Energy where we discuss: The inconvenient truth about EV charging stations, whether the US power grid can handle electrifying all cars, the EV tariff costing dealerships $100M a year, best automaker EV charging programs and much more. Thi…
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