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04. Rachel Created A Customer Success Department, Here's How!
Manage episode 327446429 series 3223521
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Rachel Orr originally joined Sendible as a Business Analyst, but shortly after starting, we realised that we needed to build a department to look after our most valuable customers. So I asked her to create a department and that's when Customer Success was born.
In this episode, we talk about:
- Why your customers are your best sales people
- The definition of Customer Success and how to measure it
- Why you need to take better care of your largest customers
- How to determine if you need Customer Success in your organisation
- How to align Sales with Customer Success using clawbacks
- How to use Customer Success and NPS to attract more customers
- The ideal personality traits to look out for when recruiting a Customer Success Manager
- And much, much more...
Links and resources:
Connect with us:
- Discover Sendible
- Connect with Rachel on LinkedIn or send her an email at rachel.orr@sendible.com
We want to hear from you
- Send an email to insider@sendible.com or leave us a voice message!
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