After selling Kiehl’s to L’Oréal, the Heidegger family is ready to scale Retrouvé

The Glossy Beauty Podcast

When it comes to influential families in the beauty industry, Jami Morse Heidegger and daughter Hannah Heidegger are in a class all their own. They represent the third and fourth generations of skin-care brand owners in the U.S. dating back to the late 1800s.

After immigrating to the U.S. as a child, Jami’s grandfather Irving Morse apprenticed for John Kiehl, the founder of Kiehl’s Apothecary in New York City. In 1921, when Kiehl retired, he allowed Morse to buy the brand and, for the next eight decades, it was Morse’s family business. For Jami, Kiehl’s Apothecary was a second home.

“I would go there after school and just play,” Jami told Glossy. “My father was wonderful. … He would let me take different ingredients and experiment with them … and I had control of a whole bathroom. That was my laboratory, and I used to mix things in the sink.”

Years later, Jami turned bathroom mixing into innovative formula development when she joined the business. Jami created more than 100 formulas for Kiehl’s, many of which still anchor the brand’s top franchises like Ultra Facial Cream and Calendula Toner. Other bestsellers, like the Blue Astringent, were created by her father, who ran the business after her grandfather passed away.

Jami and her family sold Kiehl’s to L’Oréal in 2000, a bittersweet decision that ultimately allowed the brand to scale to what it is today. At the time, Jami was in her 40s and signed a 10-year non-compete with L’Oréal. With three small children at home and a payout that was estimated to be over $100 million, she thought it was her retirement from beauty, but the passion didn’t fade.

In 2015, Jami and her husband, Klaus Heidigger, ended their retirement from the beauty industry and launched Retrouvé, a line of luxury skin care formulated by Jami and her favorite longtime chemist collaborators. Inspired by Jami’s “boosted” visions of products she would have made just for herself back at Kiehl's, the brand is based on clinically proven actives and a patented triple airless pump system to safeguard each formula’s efficacy.

Today, Jami and her daughter Hannah are working hand-in-hand to build Retrouvé into a luxury skin-care leader. The formulas, which top out at $215, sell direct-to-consumer and at Nordstrom, Neiman Marcus, Revolve, Shopbop and Bergdorf Goodman.

A decade in, Jami and Hannah are looking for a strategic partner to scale. Today, the family is challenged with stock issues: At the time of publication, three of eight of the brand’s skin-care products were running a waitlist.

Jami Morse Heidegger and Hannah Heidegger join the Glossy Beauty Podcast to discuss the early days at Kiehl’s, the decision behind selling to L’Oréal, the ins and outs of product formulation, the ways the beauty industry has changed through the years, and the future of Retrouvé.