How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Ever wondered how the happiness of your employees could directly impact the success of your customers? Join us as we sit down with Alyssa Nolte of LIFT, a leading provider in the Customer Success (CS) community, to explore this fascinating interplay. Together, we journey through CS fundamentals in the digital realm, investigating key elements like the customer life cycle, personalizing digital content, and transforming customer success teams from cost centers into profit centers.
We place a spotlight on the customer life cycle and the importance of investing in customer relationships from start to finish. Alyssa helps us unpack key CS concepts, demonstrating how prioritization and personalization can drive genuine customer outreach and impactful interactions. We also dive into the world of churn prediction, brand recognition, and nurturing a holistic rapport with your customers.
There is a lot of great actionable insight to unpack in this episode so enjoy! I know I sure did...
Alyssa's LinkedIn: https://www.linkedin.com/in/alyssanolte/
Resources Mentioned in this Episode:

• Blinkist: https://www.blinkist.com/

Digital CS Shoutouts:

• Tiffani Bova: https://www.tiffanibova.com/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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1. How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020 (00:00:00)

2. Happy Employees Drive Customer Success (00:00:03)

3. Customer Life Cycle Focus Importance (00:09:01)

4. Prioritizing Customer Needs and Employee Experience (00:16:13)

5. Pizza Tracker in Customer Journey (00:28:53)

6. Customer Success and Content Diet (00:34:07)