AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic
Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself.

Key topics:

• 00:00 - Introduction
• 02:50 - Josh's background in product management
• 05:17 - Joining Idea Lab and finding inspiration
• 07:52 - How UpdateAI got its name
• 10:25 - A different perspective as a product manager
• 13:02 - Commercialization and expansion of a product
• 15:51 - The value of customer insights
• 18:24 - Snackable & actionable insights for different stakeholders
• 23:17 - The future of artificial intelligence in the industry
• 28:50 - Human interaction in digital
• 31:37 - Robots on the front line in technical support
• 34:27 - The power of Chat GPT as a CSM
• 37:04 - Future plans for UpdateAI
• 39:41 - Shoutouts

Enjoy! I know I sure did...

Josh's LinkedIn: https://www.linkedin.com/in/jschachter/
Update AI: https://update.ai
Shoutouts:

• Kristi Faltorusso
• Jon Johnson

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This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
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1. AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 (00:00:00)

2. Digital Customer Success Podcast Introduction (00:00:31)

3. Leveraging AI for Customer Insights (00:13:37)

4. Insights and Future of Customer Success (00:17:35)

5. Empowering Human-Ai Collaboration in Digital (00:32:34)