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114. Nine common onboarding mistakes that software companies make

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Manage episode 298095105 series 2360471
Kandungan disediakan oleh Cherryleaf. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Cherryleaf atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Ellis looks at nine common onboarding mistakes that software companies make:

  • Not thinking about jobs to be done, but features
  • Overloading users with information
  • Writing for a single audience
  • Not providing or not co-ordinating the five pillars of onboarding content
  • Getting the timing wrong
  • Unclear goals
  • Leaving "seams" in the onboarding experience
  • Poor quality content
  • No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: info@cherryleaf.com

Photo by Markus Spiske from Pexels

  continue reading

102 episod

Artwork
iconKongsi
 
Manage episode 298095105 series 2360471
Kandungan disediakan oleh Cherryleaf. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Cherryleaf atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Ellis looks at nine common onboarding mistakes that software companies make:

  • Not thinking about jobs to be done, but features
  • Overloading users with information
  • Writing for a single audience
  • Not providing or not co-ordinating the five pillars of onboarding content
  • Getting the timing wrong
  • Unclear goals
  • Leaving "seams" in the onboarding experience
  • Poor quality content
  • No testing or metrics

Take our quiz:

What type of technical writer are you?

Planning and creating content for customer onboarding – training course

Cherryleaf

To contact Cherryleaf: info@cherryleaf.com

Photo by Markus Spiske from Pexels

  continue reading

102 episod

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