The Change Man Interviews - with Kosha Joubert

The Change Show with Simon Phillips

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

13 days ago22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

49 weeks ago 38:47

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The Change Show with Simon Phillips

In this episode, Simon Phillips interviews Kosha Joubert, CEO of Pocket Project, a non-profit organisation focused on healing the collective trauma in our communities, organisations and countries across the world. Indeed, Kosha was a co-host of the 2019 and 2020 Online Summit on Collective Trauma.

Kosha shares how growing up in South Africa under Apartheid shaped her and how she has dedicated her life to the healing of divides and collective trauma ever since. Kosha has received the Dadi Janki Award for engaging spirituality in life and work and the One World Award for her work with the Global Ecovillage Network. The episode concludes with Kosha sharing her favourite track for The Change Show Playlist, 'Kothbiro' by Ayub Ogada.

🔗 Connect with us:

Kosha:

LinkedIn: https://www.linkedin.com/in/kosha-joubert/

Pocket Project: https://pocketproject.org/https://pocketproject.org/

Simon:

LinkedIn: https://www.linkedin.com/in/simonphillips/

Hosted on Acast. See acast.com/privacy for more information.

86 episod

#Careers #Fitness #Business #Podcasting Education #Self-Improvement #Mental Health #Simon Phillips #Personal Development #Leadership #Change #Professional Development #Mindset #Resilience #Time Management #Network #Life Changes #Coaching #Mentor

The Change Man Interviews - with Kosha Joubert

The Change Show with Simon Phillips

published 49 weeks ago

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MP3•Laman utama episod

The Change Show with Simon Phillips

🔗 Connect with us:

Kosha:

LinkedIn: https://www.linkedin.com/in/kosha-joubert/

Pocket Project: https://pocketproject.org/https://pocketproject.org/

Simon:

LinkedIn: https://www.linkedin.com/in/simonphillips/

Hosted on Acast. See acast.com/privacy for more information.

86 episod

כל הפרקים

1
The ChangeMan Interviews - with Toby Lewis 27:42

10 weeks ago27:42

27:42

In this insightful discussion, Toby Lewis, CEO of Live Group and Envoku, shares his extensive experience in event management and his innovative approach to transforming how organisations engage with their audiences. He discusses the evolution of his understanding of audience engagement, shaped by his own learning experiences and observations from managing thousands of conferences. Toby reveals how his new venture, Envoku, uses sophisticated profiling tools to help organisations create more personalised and effective events, addressing the growing need for tailored experiences in an increasingly diverse workplace. Key insights include the importance of understanding different learning styles, the generational shift in workplace expectations, and the need to give voice to the 'silent majority' in organisations. Toby also shares a fascinating case study of how webcasting transformed a tax conference, leading to tenfold audience growth and renewed engagement. His advice for change makers? "Keep an open mind. Look at different ways, even if they feel really radical at first. Embrace that palpitation that you get when you find yourself in an uncomfortable position." Toby's choice to add to The Change Show Playlist is "Mr. Blue Sky" by The Electric Light Orchestra - the song he plays at the end of every conference worldwide. 🔗 Connect with us: Toby: LinkedIn: Toby Lewis Simon: LinkedIn: Simon Phillips #EventManagement #OrganisationalChange #PersonalisedLearning #TheChangeShow #TobyLewis #Envoku #LiveGroup #Innovation Hosted on Acast. See acast.com/privacy for more information.…

1
The ChangeMan Interviews - with Guirlaine Ritha Belizaire 28:53

19 weeks ago28:53

28:53

In this enlightening conversation, Guirlaine R. Belizaire shares her journey from a classroom teacher to a prominent figure in the nonprofit sector, emphasizing the importance of following one's heart and the challenges faced in the world of philanthropy. She discusses the prevalent scarcity mentality in nonprofits, the evolution of her career through various organizations, and the critical role of diversity, equity, and inclusion in creating sustainable change. Guirlaine highlights the necessity of soul work in DEI efforts and the importance of embracing ambiguity in the process of transformation. She also shares her future aspirations, including a new podcast focused on collective trauma and healing. Guirlaine's choice to add to The Change Show Playlist is "Imagine" by John Lennon. 🔗 Connect with us: Guirlaine: LinkedIn: Guirlaine Ritha Belizaire Simon: LinkedIn: Simon Phillips #healing #collectivetrauma #DEI #TheChangeShow #GuirlaineBelizaire #Podcast Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Shamaine Lei-Robinson 27:05

25 weeks ago27:05

27:05

In this engaging conversation, Simon Phillips and Shamaine Lei-Robinson explore Shamaine's journey from corporate life to becoming a business development strategist. They discuss the impact of trauma and PTSD on personal and professional life, the importance of belief work in business, and the significance of aligning with one's purpose. Shamaine shares valuable insights on navigating choices in life and offers practical advice for aspiring entrepreneurs, emphasizing the need for supportive networks and the power of self-belief. Shamaine's selection for The Change Show Playlist is "Unstoppable" by Sia. Takeaways Shamaine's journey includes working for major brands and transitioning to self-employment. Trauma can have a lasting impact, influencing personal and professional decisions. Belief work is crucial for business success; without belief, offers won't convert. Aligning with one's purpose is essential for fulfillment in business. Networking with like-minded individuals can provide necessary support and encouragement. Success is not solely about hard work; it's about internal alignment. People often resist change due to fear and safety mechanisms. Finding a supportive tribe is vital for aspiring entrepreneurs. Choices and responsibilities are part of the entrepreneurial journey. Self-care and boundaries are important for maintaining mental health. Sound Bites "I can talk for Britain." "I bought a car spraying franchise." "I rebelled against my diagnosis." Chapters 00:00 - Introduction and Background 02:00 - Shamaine's Journey to Business Development 05:56 - Impact of Trauma and PTSD 09:48 - Belief Work in Business 13:53 - Purpose and Alignment in Business 18:11 - Choices and Stuff: Navigating Life 19:49 - Advice for Aspiring Entrepreneurs 23:59 - Networking and Finding Support 26:59 - Closing Thoughts and Music Choice 🔗 Connect with us: Shamaine Lei-Robinson on Linkedin . Simon: LinkedIn: Simon Phillips #Marketing #Purpose #BeliefWork #Curiosity #CulturalLeadership #Networking #Trauma #PTSD Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with John Frost 33:31

29 weeks ago33:31

33:31

In this episode of The Change Show , host Simon Phillips sits down with John Frost, founder of C5 Leadership, to discuss his journey into leadership development and the impact of emotional intelligence on successful leadership. John shares insights from his extensive global experience working with leaders across different industries and cultures, emphasizing the importance of compassion, curiosity, and cultural awareness in leadership. It's also unsurprising that John also has an interest in supporting change in his world, and he shares his thoughts on why being a climate change activist is so important. Key Discussion Points : John's Leadership Journey : Starting in 1994, John describes how his career evolved through different industries, leading to his focus on leadership development. Cultural Nuances in Leadership : The importance of understanding and adapting to cultural differences when leading across global markets, including experiences in Asia, Europe, and North America. The 5 C’s of Leadership : John introduces his leadership framework focusing on Consciousness , Connection , Curiosity , Collaboration , and Compassion . The Power of Compassion : How fostering compassion in leadership can help build resilient teams, even in challenging environments like climate change activism and social justice. Coaching for Transformation : John discusses how effective coaching helps leaders connect with their core values and transform how they approach leadership challenges. Collaboration and Psychological Safety : Creating safe spaces for open conversations and how true collaboration can transform teams and organizations. John shares a track from his band Rebel and the Band called "Three Degrees," a song inspired by climate change and social justice, find it on The Change Show Playlist. 🔗 Connect with us: John Frost on Linkedin . Simon: LinkedIn: Simon Phillips #LeadershipDevelopment #EmotionalIntelligence #CompassionInLeadership #Curiosity #CulturalLeadership #PsychologicalSafety #ClimateAction Hosted on Acast. See acast.com/privacy for more information.…

1
The ChangeMan Interviews - with Dr Scilla Elworthy 29:57

32 weeks ago29:57

29:57

In this episode of The Change Show, Simon Phillips welcomes Dr. Scilla Elworthy, the visionary Founder of The Business Plan for Peace and the Oxford Research Group. Dr. Elworthy is a three-time Nobel Peace Prize nominee and a global advocate for non-violence and peacebuilding. Together, they explore Dr. Elworthy’s groundbreaking work in creating sustainable peace, from her early efforts with the Oxford Research Group to her current mission of mobilizing individuals and communities through The Business Plan for Peace. Dr. Elworthy shares her journey of confronting violence with dialogue and understanding, emphasizing the importance of inner work and leading with compassion in both personal and global conflicts. This conversation is essential listening for anyone passionate about making a real impact in the world. Tune in to gain profound insights from Dr. Elworthy on how each of us can contribute to a peaceful future, and be inspired by her unwavering commitment to creating a world where peace is possible. Scilla's choice to add to The Change Show Playlist was "Shame, Shame, Shame" by Shirley & Company. 🔗 Connect with us: Scilla: LinkedIn: Dr. Scilla Elworthy Simon: LinkedIn: Simon Phillips #Leadership #PeaceBuilding #NonViolence #TheChangeShow #ScillaElworthy #Podcast Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Kawtar El Alaoui 34:58

35 weeks ago34:58

34:58

In this episode of The Change Show, Simon Phillips sits down with Kawtar El Alaoui, a conscious leadership consultant, coach, and mediator who is dedicated to creating a world where everyone can live in dignity and peace. Kawtar shares her unique journey from growing up in Morocco and emigrating to Canada, to working across various cultures and ultimately becoming a powerful advocate for harmony and understanding in the world. They discuss the importance of living your values, especially in cross-cultural environments, and how conscious leadership is more about who you are than what you do. Kawtar also dives into her impactful work on promoting peace, including a powerful project aimed at ending war in two generations, and her approach to diversity, equity, and inclusion through appreciative cultural conversations. This conversation is a must-listen for anyone interested in leadership, cultural understanding, and making a meaningful difference in the world. Tune in to hear Kawtar’s insights and be inspired by her commitment to building a more peaceful and connected world. Kawtar's choice to join The Change Show playlist is 'Demons' by Imagine Dragons 🔗 Connect with us: Kawtar: LinkedIn: Kawtar El Alaoui Simon: LinkedIn: Simon Phillips #Leadership #CulturalUnderstanding #PeaceBuilding #TheChangeShow #KawtarElAlaoui #Podcast Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Anastasiia Dieieva 31:48

38 weeks ago31:48

31:48

Join us for an enlightening episode of The Change Show, featuring Anastasiia Dieieva, CEO of Tokarev Foundation Ukraine and Women's Leadership Mentor. Anastasiia shares her inspiring journey, from her early days to leading the Tokarev Foundation. Discover her insights on women's leadership, the challenges she has faced, and her vision for empowering women in Ukraine. Tune in to learn how Anastasiia is fostering change and driving forward a new era of leadership. Don't miss this chance to be inspired by a true changemaker! Anastasiia's choice to join The Change Show playlist is 'Kiss of Life' by Sade 🔗 Connect with us: Anastasiia: LinkedIn: Anastasiia Dieieva Simon: LinkedIn: Simon Phillips Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Nikki Giant 25:05

41 weeks ago25:05

25:05

In this episode, Simon Phillips interviews Nikki Giant, founder of The Spark. They delve into Nikki's mission to create a better world for children by honoring childhood and maintaining childlike energy in adulthood. Nikki discusses the significance of supporting parents and carers, transforming education systems, and empowering young change makers. She highlights the importance of surrounding oneself with the right people and taking small steps forward. Nikki also shares her empowering anthem, 'Freedom' by Beyoncé, as her song choice for the Change Show playlist. 🔗 Connect with us: Nikki: LinkedIn: Nikki Giant Simon: LinkedIn: Simon Phillips Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with David Papa 25:28

44 weeks ago25:28

25:28

The Change Show with Simon Phillips In this episode, Simon Phillips interviews David Papa, co-founder of The Change Tribe. They discuss the importance of creating loving and caring cultures in the workplace. David shares his personal journey of realizing that fear was driving his decisions and leading to unhappiness. David emphasizes the need for emotional intelligence and the ability to work with emotions in order to be an effective change maker. He also highlights the value of using improvisation as a tool for leadership and team development. The conversation concludes with David recommending the song 'Explotar' by Compass as his track for the Change Show playlist. 🔗 Connect with us: Dan : LinkedIn: https://www.linkedin.com/in/davidpapa/ Simon: LinkedIn: https://www.linkedin.com/in/simonphillips/ Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Dan Newman 31:10

47 weeks ago31:10

31:10

The Change Show with Simon Phillips In this episode, Simon Phillips interviews Dan Newman, founder of Baldilocks, an organisation focused on helping individuals to overcome the pain of trauma and social anxiety they experience when they suffer from Alopecia. Dan shares his own story of Alopecia and the violent assault that accelerated the effects in his 20's. He then, with great humour and personal insight, describes his journey through the process up to the point where he spotted an opportunity to help people "get their confidence back". Establishing venues which are willing to take an empathetic approach to clients with Alopecia at barber shops and spas is just the start of the Baldilocks mission. Connect with Dan to discover where he will take it all next! The episode concludes with Dan sharing his favourite track for The Change Show Playlist, 'Weight of Living. Part 1" by Bastille. 🔗 Connect with us: Dan : LinkedIn: https://www.linkedin.com/in/dantnewman/ Instagram: https://www.instagram.com/baldilocks.me/ Simon: LinkedIn: https://www.linkedin.com/in/simonphillips/ Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Kosha Joubert 38:47

49 weeks ago38:47

38:47

The Change Show with Simon Phillips In this episode, Simon Phillips interviews Kosha Joubert, CEO of Pocket Project, a non-profit organisation focused on healing the collective trauma in our communities, organisations and countries across the world. Indeed, Kosha was a co-host of the 2019 and 2020 Online Summit on Collective Trauma. Kosha shares how growing up in South Africa under Apartheid shaped her and how she has dedicated her life to the healing of divides and collective trauma ever since. Kosha has received the Dadi Janki Award for engaging spirituality in life and work and the One World Award for her work with the Global Ecovillage Network. The episode concludes with Kosha sharing her favourite track for The Change Show Playlist, 'Kothbiro' by Ayub Ogada. 🔗 Connect with us: Kosha : LinkedIn: https://www.linkedin.com/in/kosha-joubert/ Pocket Project: https://pocketproject.org/https://pocketproject.org/ Simon: LinkedIn: https://www.linkedin.com/in/simonphillips/ Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Lili Boyanova Hugh 17:57

1 year ago17:57

17:57

The Change Show with Simon Phillips In this episode, Simon Phillips interviews Lily Boyanova-Hugh, co-founder of the Center for a Loving Workplace. Lily shares her background, including growing up in Bulgaria and her career in marketing. She discusses her shift towards change management and the challenges she faced as a working parent. Lily explains how networking and meeting new people led her to co-found the Center for a Loving Workplace. She emphasizes the importance of wholehearted leadership and shares her vision for the future. The episode concludes with Lily sharing her favourite track, 'Shine' by Fia. 🌟 Key Topics: Introduction and Background Early Life and Career Path Networking and Building Relationships Co-founding the Center for a Loving Workplace Transition from Marketing to Center for a Loving Workplace Personal Motivation and Wholehearted Leadership Vision for the Future 🔗 Connect with us: Lili : https://www.linkedin.com/in/liliboyanova/ Twitter: @thechangeman Instagram: @SimonPhillipsTCM Facebook: / simonphillipstcm Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Adam Slade 16:35

1 year ago16:35

16:35

The Change Show with Simon Phillips Embark on a transformative journey with Adam Slade, as he shares his inspiring stories and insights on navigating change in the latest episode of The Change Show with Simon Phillips. Discover how Chicago is redefining community safety, breaking barriers, and fostering transparent, two-way dialogues between government and residents. 🌟 Key Topics: - Integrating human services and public safety for a holistic approach - Overcoming challenges in a rapidly changing environment - Creating transparent and respectful dialogue during budget discussions 🔗 Connect with us: Twitter: @thechangeman Instagram: @SimonPhillipsTCM Facebook: / simonphillipstcm Hosted on Acast. See acast.com/privacy for more information.…

1
The Change Man Interviews - with Joshuel Rogers 38:11

2 years ago38:11

38:11

Hosted on Acast. See acast.com/privacy for more information.

1
The Change Man Interviews - with Jill Whittington 33:49

2 years ago33:49

33:49

Hosted on Acast. See acast.com/privacy for more information.

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