Chick-fil-A Executive Shares The Iceberg Leadership Philosophy | Mark Miller

StrongTeams.com Podcast

Chick-fil-A executive Mark Miller makes a second appearance on this podcast. We recorded this episode with Mark at the Chick-fil-A headquarters in Atlanta.

Listeners may recall that Mark's career at Chick-fil-A began 45 years ago as an hourly team member in one of the local restaurants. At the time of our interview, Mark was serving as Vice President of High-Performance Leadership at Chick-fil-A.
During our interview, we learn about his latest book – a graphic novel titled, Heart of the Hero. It was interesting to hear how a graphic novel is developed, but more importantly, we learned about Chick-fil-A’s "Iceberg" leadership philosophy – something we had not talked about in our previous episode with Mark.
Buy Heart of the Hero graphic novel at https://leadeveryday.com/
Find Mark at https://www.markmillerleadership.com/
Host: Rodney Cox
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1. Chick-fil-A Executive Shares The Iceberg Leadership Philosophy | Mark Miller (00:00:00)

2. About the Chick-fil-A headquarters. (00:02:44)

3. Mark talks about how the graphic novel idea came together (00:04:34)

4. Mark explains the origin of Chick-fil-A's "Iceberg" leadership philosophy (00:06:35)

5. Psalm 78:72 and the Iceberg Leadership Philosophy (00:13:21)

6. A quality leader must have the heart and the skills (00:15:17)

7. How Chick-fil-A coaches their leaders (00:17:28)