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The secret sauce for surviving office drama with Keren Castelli

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Manage episode 397604881 series 3347028
Kandungan disediakan oleh The Soft Skills Group. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The Soft Skills Group atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this podcast episode of the Soft Skills Salon, host Diana Kawarsky has a conversation with change management expert Keren Castelli about the critical role of soft skills in the workplace, especially during the pandemic-induced shift to remote work. They discuss the misperceptions of soft skills as less valuable than hard skills and advocate for terms like "emotional quotient" to represent their importance better. Keren shares her strategies for promoting empathy and understanding during change, such as welcoming resistance and using affirmations to resolve conflicts. The episode emphasizes the significance of empathy, listening, and open communication in change management and conflict resolution.
Today's Selected Questions

  1. How do you compare pre-Covid soft skills to moving beyond Covid soft skills at work?
  2. Do you use the term soft skills? Why or why not?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.
Social Media Links

  continue reading

35 episod

Artwork
iconKongsi
 
Manage episode 397604881 series 3347028
Kandungan disediakan oleh The Soft Skills Group. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The Soft Skills Group atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this podcast episode of the Soft Skills Salon, host Diana Kawarsky has a conversation with change management expert Keren Castelli about the critical role of soft skills in the workplace, especially during the pandemic-induced shift to remote work. They discuss the misperceptions of soft skills as less valuable than hard skills and advocate for terms like "emotional quotient" to represent their importance better. Keren shares her strategies for promoting empathy and understanding during change, such as welcoming resistance and using affirmations to resolve conflicts. The episode emphasizes the significance of empathy, listening, and open communication in change management and conflict resolution.
Today's Selected Questions

  1. How do you compare pre-Covid soft skills to moving beyond Covid soft skills at work?
  2. Do you use the term soft skills? Why or why not?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.
Social Media Links

  continue reading

35 episod

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