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007. Don’t Let Efficiency Destroy Customer Value
Manage episode 407524447 series 3562906
Kandungan disediakan oleh John E. Grant. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh John E. Grant atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Streamlining processes in your law practice makes sense. It saves you and your team precious time and energy and keeps the backend running smoothly. However, optimizing a system for efficiency doesn’t always go down well with clients. In fact, it can reduce customer value and loyalty, leaving them disengaged from the process you’re helping them through.
Tune in this week to discover how you might unknowingly be alienating your customers in an effort to have efficient systems in your law firm. I’m discussing how to find the line that separates efficiency and customer value, and you’ll learn how to help customers see intrinsic value in becoming part of your streamlined systems.
For full show notes, transcript, and more information, visit: https://www.agileattorney.com/7
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