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Ep 15. Bringing passengers a safe return to rail travel, Louise Coward
Manage episode 295757688 series 2943078
Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.
She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel.
She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly.
She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19.
She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.”
She also talks about their National Rail Passenger Survey, which has been running for more than 20 years.
Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.
Hosted on Acast. See acast.com/privacy for more information.
64 episod
Manage episode 295757688 series 2943078
Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.
She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel.
She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly.
She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19.
She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.”
She also talks about their National Rail Passenger Survey, which has been running for more than 20 years.
Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.
Hosted on Acast. See acast.com/privacy for more information.
64 episod
Semua episod
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1 Ep 62. From Compliance to Development 28:13
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1 Ep 61. Connecting the Underground 29:52
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1 Ep 60. Digital Evidence Management 26:16
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1 Ep 59. What a Labour Government means for Rail 27:31
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1 Ep 58. Network Rail's Eye in the Sky 45:05
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1 Ep 57.Maximising the UK Rail Network 22:16
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1 Ep 56. Pushing forward innovation in Rail – Vaibhav Puri 31:33
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1 Ep 55. Rail revenue in the age of Great British Railways – Suzanne Donnelly 27:05
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1 Ep 54. Sharpening the commercial focus of rail – Interview with Alicia Andrews 26:50
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1 Ep 53: The challenges of Rail Recruitment - Kenny Burton, Matchtech Group 31:45
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1 Ep 52: TransCityRail North 2023 - Leaders Debate - 'Carbon Management Leadership - how are we meeting the challenges of leading Whole Life Carbon based decisions' - In partnership with ARUP 29:22
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1 Ep 51: TransCityRail North 2023 - Leaders Debate - How can the rail industry collaborate to drive regional growth? - brought to you by West Coast Partnership 30:55
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1 Ep 50: TransCityRail North 2023 Leaders Debate 2 - Collaborative working driving affordability 32:17
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1 Ep 49: TransCityRail North 2023 Leaders Debate - Putting Passengers First - Brought to you by Mott MacDonald 27:42
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1 Ep 48. TransCityRail South 2023 - Leaders Debate - AI Technology in the Rail Industry 29:21
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