Time Management: Dealing with Challenging Patients

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IN THIS EPISODE Munir Adam is pleased to welcome back Dr Ed Pooley, but this time to cover the challenging topic of difficult consultations.
SPECIAL THANKS to the guest speaker: Dr Edward Pooley, GP, author of the book Managing Time in Medicine.
USEFUL LINKS:
1. https://www.facebook.com/groups/difficultconversationsinmedicine/
2. mybook.to/MTIM
3. Managing time in Medicine course: https://tenminutemedicine.podia.com/managing-time-in-medicine
4. Assertiveness and Saying No course: https://tenminutemedicine.podia.com/burnout-to-brilliance-assertiveness-and-saying-no
5. Consulting in a Nutshell: Consulting in a Nutshell: A practical guide to successful general practice consultations before, during and beyond the MRCGP : Neighbour, Roger: Amazon.co.uk: Books
SEASON 2 is supported by funding and back-office support from Integrated Care Support Services. ICSS supports practices and ICBs with Projects, Training, Resourcing and back-office support. (www.integratedcaresupport.com).

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DISCLAIMER: This podcast is aimed at specified categories of clinical staff working in the UK, and the content provided is both time and location specific. The aim is to ensure information is accurate, up-to-date and comprehensive, but this is not guaranteed. Hosts, other contributors, and the organisations they represent do not accept liability for any actions, consequences or effects that result, directly or indirectly from the information provided.
Specifically, this podcast is NOT intended for use by the general public or patients and must not be used as a substitute for seeking appropriate medical or any other advice. Views expressed are the opinion of the speakers, is general advice only and should not be used as a substitute for seeking advice from a specialist. Healthcare professionals accessing information must use their own professional judgement, and accept full responsibility when interpreting the information and deciding how best to apply it, whether for the treatment of patients, or for other purposes.
(C)Therapeutic Reflections Limited.

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1. Dealing with difficult patients (00:00:00)

2. Why this episode (00:00:49)

3. Aligning with the difficult patient? (00:04:43)

4. Vague agendas (00:10:30)

5. "I've tried everything" (00:14:18)

6. From ICE to ICIER (00:16:51)

7. Manipulative help-rejectors (00:19:55)

8. Health lament: Hairdressor mode (00:24:22)

9. Demanding patients (00:29:26)

10. Intimidating patients (00:36:10)

11. Four causes of disharmony (00:39:19)

12. Can difficult actually be fun? (00:41:44)

13. Final words & Disclaimer (00:46:56)