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The Customer Pays the Price: On Fixing Your Internal Systems

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Manage episode 362844063 series 2448961
Kandungan disediakan oleh Postlight Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Postlight Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
For every tool or system we interact with, someone behind the scenes is powering it. This week, Chris Losacco is joined by Postlight’s Head of Product Design, Natalie Kurz, to discuss why you should focus not only on customer experience but how internal teams use the software. They share tips on how to know when to redesign your internal interfaces and make the case that by helping internal teams, you can reduce turnover, reduce inefficiencies, and ultimately improve your customer experience.
  continue reading

359 episod

Artwork
iconKongsi
 
Manage episode 362844063 series 2448961
Kandungan disediakan oleh Postlight Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Postlight Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
For every tool or system we interact with, someone behind the scenes is powering it. This week, Chris Losacco is joined by Postlight’s Head of Product Design, Natalie Kurz, to discuss why you should focus not only on customer experience but how internal teams use the software. They share tips on how to know when to redesign your internal interfaces and make the case that by helping internal teams, you can reduce turnover, reduce inefficiencies, and ultimately improve your customer experience.
  continue reading

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