Exploring AI, Power Virtual Agents, and the Power Platform: A Journey with Sarah Critchley, Microsoft's Principal Program Manager

Microsoft Business Applications Podcast

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FULL SHOW NOTES
https://podcast.nz365guy.com/505

• How would you feel if you could make your interactions with technology more human-like, more interactive, and more efficient? Hop on as we journey with Sarah Critchley, an accomplished principal program manager at Microsoft, into the fascinating world of Power Virtual Agents (PVA). This episode is a treasure trove as Sarah Critchley narrates her inspiring life journey, from her relocation to Canada to her rewarding career at Microsoft, and her labour of love – writing tech books in an era of rapid technological change.
• What if there is a playbook that could guide you from start to finish for a successful PVA implementation? As we dig deeper, we uncover the secrets of PVA with the PowerCat PVA playbook, discovering the PVA in a Day feature and Microsoft's Conversational UX Guide. Sarah enlightens us on the game-changing Generative Actions feature which makes the user experience more natural by inferring context from user queries. We also delve into the very foundation of PVA – the large language models and generative AI.
• Now, imagine integrating Azure Open AI service with PVA – the possibilities seem endless! We dissect this integration process and shed light on the deployment of adaptive cards in PVA. We also have Mark Smith, the nz365guy, who shares his valuable insights on creating with the Power Platform. He sparks a conversation on the potential role of voice technology in PVA in the near future. So tune in and join us in this exploration of AI, PVA, and the Power Platform – you'll be amazed by the things you'll learn!

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1. Exploring AI, Power Virtual Agents, and the Power Platform: A Journey with Sarah Critchley, Microsoft's Principal Program Manager (00:00:00)

2. Power Virtual Agents and Sarah's Journey (00:00:02)

3. Getting Started With PVA and Blocks (00:10:58)

4. Azure and PVA Integration (00:19:44)

5. Passion and Learning in Careers (00:30:52)

6. Power Platform Creation With NZ365 Guy (00:34:18)