315: Edward Marshall – What is Collaborative Leadership and How to Apply it in Customer Experience?

Fast Leader Show | Customer Experience Leadership

Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important collaborative leadership lessons from them!

First, it\'s about energy conservation. Each geese fly just a little bit above the bird in front of him in order to reduce wind resistance. They each take turns being in front and fall back whenever they get tired. This allows them to fly longer distances without stopping to rest.

The second is that it allows them to keep track of everyone. The V-formation allows each bird to communicate and coordinate with each other, which is also the reason why fighter jets also fly in this formation.

These are the secrets in why geese are able to successfully migrate from one place to another, and if you apply them in your organization, you can be surprised how positively it can impact your customer experience strategy.

In this episode of the Fast Leader Show, Dr. Edward Marshall expounds on this more and shares other important leadership skills for you to apply in your strategy and organization.