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Kandungan disediakan oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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314: Dr. David Arrington – Why Leadership is Important in Creating Really Wonderful Customer Experience

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Manage episode 283296845 series 1028005
Kandungan disediakan oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent performs and how they deliver the customer experience, which is why leadership is important. According to Dr. David Arrington, \"Everything a leader does impacts the organization. It all trickles down. If you have solid leadership at the top and set those priorities that the customer is important from that perspective, people from that organization will follow that line.\"

  continue reading

275 episod

Artwork
iconKongsi
 
Manage episode 283296845 series 1028005
Kandungan disediakan oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent performs and how they deliver the customer experience, which is why leadership is important. According to Dr. David Arrington, \"Everything a leader does impacts the organization. It all trickles down. If you have solid leadership at the top and set those priorities that the customer is important from that perspective, people from that organization will follow that line.\"

  continue reading

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