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Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 1)

35:06
 
Kongsi
 

Manage episode 308373637 series 3012659
Kandungan disediakan oleh Institute for Luxury Home Marketing. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Institute for Luxury Home Marketing atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Topics covered and questions you’ll uncover during this episode:

  • How to identify and produce “moments that matter” in your clients’ experience with you
  • The unique approach Jim uses to give closing gifts that win him repeat business and referrals
  • The importance of knowing how and what you want your client to feel, think, and do from start to finish
  • How to position yourself as your clients’ go-to real estate professional for life
  • The difference between being in the “transaction” business and being in the “relationship” business — and why it pays to put relationships first
  • Why listening to understand, rather than interject, is the foundation of an excellent client experience

Resources mentioned within the episode:

  continue reading

72 episod

Artwork
iconKongsi
 
Manage episode 308373637 series 3012659
Kandungan disediakan oleh Institute for Luxury Home Marketing. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Institute for Luxury Home Marketing atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Topics covered and questions you’ll uncover during this episode:

  • How to identify and produce “moments that matter” in your clients’ experience with you
  • The unique approach Jim uses to give closing gifts that win him repeat business and referrals
  • The importance of knowing how and what you want your client to feel, think, and do from start to finish
  • How to position yourself as your clients’ go-to real estate professional for life
  • The difference between being in the “transaction” business and being in the “relationship” business — and why it pays to put relationships first
  • Why listening to understand, rather than interject, is the foundation of an excellent client experience

Resources mentioned within the episode:

  continue reading

72 episod

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