How To Approach Career Reinvention with Jaclyn Mullen

Epochal Growth | Empowering Leaders to Create Transformative Change

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What happens when you decide to reinvent yourself—both personally and professionally? Join us on this episode of Epochal Growth as we explore the transformative power of reinvention, featuring an inspiring story of a friend who successfully negotiated her worth. Her journey underscores the value of self-advocacy and the courage it takes to ask for what you deserve. We expand on the concept of reinvention, exploring career shifts and personal growth while highlighting the necessity of intentionality and purpose. Get ready to tackle imposter syndrome head-on and discover why it might just be a sign of untapped potential waiting to be unleashed.
Meet our guest Jaclyn Mullen, whose fascinating career journey takes her from the music business to becoming a key player in the tech industry. From her roots in her grandparents' jewelry store to an unexpected pivot into HR tech and customer marketing, Jaclyn's story is a testament to adaptability and continuous learning. We discuss the challenges and opportunities presented by the rise of AI in customer support, emphasizing how unexpected career paths can lead to deeply fulfilling professional journeys. Through Jaclyn's experiences, we highlight the importance of building strong customer relationships and staying open to new opportunities.
Customer support roles are evolving, becoming more inclusive and essential as business differentiators. Learn about the shift towards valuing skills over college degrees and the impact of generative AI on support operations. We discuss the need for leadership to remain adaptable and recognize customer experience as a competitive edge. Finally, we emphasize the significance of constructive feedback and clear communication within teams, noting how empathy and self-awareness can drive both personal and professional growth. Don't miss out on these insights and strategies to empower your journey of ethical growth and reinvention.
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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama

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1. How To Approach Career Reinvention with Jaclyn Mullen (00:00:00)

2. Introduction to Epochal Growth (00:00:03)

3. Career Journey and Reinvention (00:12:08)

4. Support Industry Paradigm Shift (00:25:49)

5. Constructive Feedback and Communication Styles (00:40:46)

6. Communicating and Connecting for Growth (00:51:36)

7. Empowering CX Professionals for Leadership (01:02:06)