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Kandungan disediakan oleh Adrian Brady-Cesana. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Adrian Brady-Cesana atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert

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Manage episode 357843993 series 2289024
Kandungan disediakan oleh Adrian Brady-Cesana. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Adrian Brady-Cesana atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Send us a Text Message.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York.
Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.
In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #195 Highlight Reel:**
1. Leveraging amazing customer experiences to fuel your growth & lead generation
2. Diving into your customer and user data daily to drive innovation
3. Measuring and managing the key activities that make your customers happy
4. Getting your employees involved to help author your customer journey
5. Finding your North Star activities on providing constant value around you
Huge thanks to Valentin for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Valentin Radu

Click here to learn more about Omniconvert

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Support the Show.

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

220 episod

Artwork
iconKongsi
 
Manage episode 357843993 series 2289024
Kandungan disediakan oleh Adrian Brady-Cesana. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Adrian Brady-Cesana atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Send us a Text Message.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York.
Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.
In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #195 Highlight Reel:**
1. Leveraging amazing customer experiences to fuel your growth & lead generation
2. Diving into your customer and user data daily to drive innovation
3. Measuring and managing the key activities that make your customers happy
4. Getting your employees involved to help author your customer journey
5. Finding your North Star activities on providing constant value around you
Huge thanks to Valentin for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Valentin Radu

Click here to learn more about Omniconvert

If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!
Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Support the Show.

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

220 episod

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