Understanding Voice Of The Customer With Ernan Roman CX Show: Conversations On Customer Experience podcast

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Business Customer Experience CX Show Conversations On Customer Experience

Kandungan disediakan oleh CX Show: Conversations on Customer Experience. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CX Show: Conversations on Customer Experience atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

CX Show: Conversations on Customer Experience « »
Understanding Voice of the Customer with Ernan Roman

6+ y ago 48:19

Kongsi

MP3•Laman utama episod

Kandungan disediakan oleh CX Show: Conversations on Customer Experience. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CX Show: Conversations on Customer Experience atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.

… continue reading

22 episod

#Business #Customer Experience #CX Show Conversations On Customer Experience

Artwork

Understanding Voice of the Customer with Ernan Roman

CX Show: Conversations on Customer Experience

published 6+ y ago

Kongsi

MP3•Laman utama episod

Kandungan disediakan oleh CX Show: Conversations on Customer Experience. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CX Show: Conversations on Customer Experience atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.

… continue reading

22 episod

#Business #Customer Experience #CX Show Conversations On Customer Experience

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