Ep. 221: Dr. Adrienne Boissy | Healthcare’s Empathy Factor: Capturing Real Patient Experiences

Customer Confidential: Untold Stories of Earned Growth

Kandungan disediakan oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Bain & Company, Rob Markey, Company partner, and Customer experience expert atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

1+ y ago 28:15

MP3•Laman utama episod

How do you measure patient experience and empathy within the healthcare industry in a way that truly captures real emotion and real experiences?

Dr. Adrienne Boissy, guest staff neurologist at Cleveland Clinic and chief medical officer at Qualtrics, sits down with Rob Markey to discuss the need for a more comprehensive approach to capturing the patient experience. She also shares how healthcare professionals and caregivers alike can leverage compassion and self-empathy to better manage the often hard-to-handle career moments such as helping colleagues, patients, and their families process challenges together.

We’d love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback

If you’d like to learn more about Adrienne, visit her LinkedIn.

242 episod

#Business #Company partner #Customer experience expert #Rob Markey #Experience #Loyalty #Nps #Customer #Leadership #Netpromotersystem #Robmarkey #Service #MBA #Bain Companys #IT Management #Promote