Unlocking the Secrets of Partner Success KPIs

CSM Practice - The Customer Success Podcast

Join Irit Eizips in an insightful conversation on Partner Success with Scott Frew, CEO/Founder of iasset.com and a recognized expert in channel management. This episode is essential for tech executives seeking to enhance their partnership strategies with industry-leading insights.
Key Topics Discussed:

• Data synchronization and strategies to reduce partner workload.
• Importance of customized KPIs and targeted training for robust partner networks.
• Innovative approaches to renewals, churn management, and industry-specific challenges.
• Integration of carbon credits tracking in partnership models.

Benefits:

• Gain practical recommendations for software, hardware, or service sectors.
• Learn actionable insights for excelling in partner relationships.
• Discover strategies to thrive in the competitive tech landscape.

Elevate your approach to Partner Success and gain a competitive edge by tuning into this engaging conversation. Experience the blend of Irit Eizips' hosting prowess and Scott Frew's wealth of experience to transform your partnership strategies.
🔗 Watch the full episode here: https://youtu.be/w-Rh6wJYdYQ
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Additional Resources:
⏬ Download the Partner Success Market Research Results Report:
https://bit.ly/3uWWH5m
🎥 Video: Creating a Global-wide Partner Success Program
https://bit.ly/49HrMsY
🎥 Video: How to Establish a Partner Success Program
https://bit.ly/48GoPHD

🎥 Video: What is PARTNER SUCCESS?
https://bit.ly/3P3obwV
🎥 Video: Dreamforce 2017 Partner Success Breakout Session Intro
https://bit.ly/42XbtWl
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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1. Intro (00:00:00)

2. Tradional vs Partner Success (00:01:26)

3. Tradional KPIs (00:09:40)

4. Partner KPIs (00:14:26)

5. Important KPIs (00:19:29)

6. Common KPIs (00:23:32)

7. Sharing Key KPIs (00:24:50)

8. Partner Centric Evolution (00:31:22)

9. Recommended Resources (00:34:49)