Revolutionizing Healthcare with AI and Data Analytics: A Conversation with RJ Kedziora

Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

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Andrew Stein: Living with Lions 46:39

15 days ago46:39

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Suka

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46:39

“If we march into that village and we start trying to persecute people for using poison, something that's very illegal, nobody's going to talk to us. We're not going to find out where the poison came from. We're not going to be able to shut anything down. We should take the approach that people are using poison because they're desperate, because they see no other alternative.” – Andrew Stein Andrew Stein is a wildlife ecologist who spent the past 25 years studying human carnivore conflict from African wild dogs and lions in Kenya and Botswana to leopards and hyenas in Namibia. His work has long focused on finding ways for people and predators to coexist. He is the founder of CLAWS , an organization based in Botswana that's working at the intersection of cutting-edge wildlife research and community driven conservation. Since its start in 2014 and official launch as an NGO in 2020, CLAWS has been pioneering science-based, tech-forward strategies to reduce conflict between people and carnivores. By collaborating closely with local communities, especially traditional cattle herders, CLAWS supports both species conservation and rural livelihoods—making coexistence not just possible, but sustainable.…

about a year ago 20:16

MP3•Laman utama episod

host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare industry. RJ shares insights into the innovative work his firm does, focusing on digital health solutions that aim to improve the health and wellness of individuals. He highlights two key projects, including a diabetic retinopathy surveillance program in partnership with the Joslin Diabetes Center and the Indian Health Services, as well as the development of digital weight loss solutions for startups.

The conversation delves into the evolution of AI technology and its impact on the healthcare sector. RJ emphasizes the shift towards making AI more accessible to non-technical users, enabling them to leverage data analytics and AI tools without deep technical expertise. He discusses the importance of structured data and data strategy in preparing for AI implementation, emphasizing the need for a solid foundation in data management and privacy compliance within the healthcare industry.

RJ also shares insights into the practical applications of AI in software development and product development processes. He highlights the efficiency gains and productivity enhancements that AI tools bring to the table, enabling developers to streamline tasks such as data querying, report generation, and user interviews. The conversation underscores the importance of understanding AI frameworks and tools to maximize their benefits in various development workflows.

The episode concludes with a focus on the current customer conversations around AI adoption in healthcare. RJ notes that many customers are eager to explore AI solutions but often require guidance on where to start and how to leverage data effectively. The discussion highlights the healthcare industry's gradual embrace of data-driven technologies and the ongoing challenges in integrating AI into existing workflows.

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1622 episod

#News #Tech News #MSP Radio #Tech #Business #Big Pond Podcasts #Business Of Tech

Business of Tech: Daily 10-Minute IT Services Insights

Revolutionizing Healthcare with AI and Data Analytics: A Conversation with RJ Kedziora

Business of Tech: Daily 10-Minute IT Services Insights

23 subscribers

published about a year ago

Kongsi

MP3•Laman utama episod

Supported by: https://getthread.com/mspradio/

All our Sponsors: https://businessof.tech/sponsors/

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

Support the show on Patreon: https://patreon.com/mspradio/

Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech

Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com

LinkedIn: https://www.linkedin.com/company/28908079/

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Instagram: https://www.instagram.com/mspradio/

TikTok: https://www.tiktok.com/@businessoftech

Bluesky: https://bsky.app/profile/businessof.tech

1622 episod

#News #Tech News #MSP Radio #Tech #Business #Big Pond Podcasts #Business Of Tech

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Business of Tech: Daily 10-Minute IT Services Insights

1
Maryland's New IT Tax, Microsoft's Copilot Revolution, and Cynomi's Cybersecurity Growth Surge 12:12

6 hours ago12:12

12:12

Maryland has introduced a new 3% sales tax on data and information technology services, set to take effect on July 1, 2025. This legislation expands the definition of taxable services to include essential IT offerings such as cloud storage, IT consulting, and cybersecurity. Experts warn that this tax could lead to increased costs for businesses, potentially discouraging innovation and prompting some to relocate to states with lower tax burdens. The implications of this tax extend beyond Maryland, signaling a potential trend where states may increasingly treat digital infrastructure as a taxable utility. The introduction of this tax is seen as a precedent that could influence other states to follow suit if Maryland's implementation does not face significant pushback. Managed Service Providers (MSPs) and IT vendors will need to adapt to the new landscape, as the tax could compress margins and impact client retention. Businesses may need to communicate effectively with clients about the reasons for price increases and demonstrate the value of their services to justify these hikes. Additionally, the complexity of compliance with the new tax regulations will require providers to ensure their billing systems can handle the nuanced categorization of services. In a related development, Microsoft has launched the Wave 2 spring release of its Microsoft 365 Copilot, which includes new features aimed at enhancing productivity through advanced AI capabilities. This update introduces an Agent Store for integrating third-party applications and tools that facilitate better management of AI agents. The enhancements signal Microsoft's commitment to embedding AI deeper into daily workflows, positioning Copilot as a platform that could redefine how work is conducted in organizations. Furthermore, Cynomi has secured $37 million in funding to enhance its cybersecurity platform, focusing on developing agentic AI capabilities. This investment reflects a broader shift in the cybersecurity market towards strategic, continuous security solutions rather than merely providing tools. As demand for such services grows, MSPs must adapt to meet the evolving needs of their clients, moving towards outcome-based and intelligent security solutions. The podcast emphasizes the importance of advocacy within the MSP community to influence future legislation and avoid being treated as commoditized services. Three things to know today 00:00 Maryland’s New 3% Sales Tax on IT Services Signals Broader Shift Toward Taxing Digital Infrastructure 05:58 Microsoft Expands 365 Copilot With AI Agents, Cross-App Search, and Agent Store in Major Spring Update 08:22 Cynomi Secures $37M Series B to Drive Agentic AI in Cybersecurity, Riding 3x ARR Growth and Rising MSP Demand Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Zendesk Shifts to Outcome-Based Pricing; CISA Faces Resignations Amid Budget Cuts and Cyber Threats 15:31

1 day ago15:31

15:31

Zendesk has made a significant shift in its pricing model by moving away from traditional seat licenses to an outcome-based pricing structure. This change, articulated by CEO Tom Eggemeier, means that customers will only pay when an AI agent successfully resolves a business problem. This approach aligns with a broader industry trend towards consumption-based pricing, where costs are directly linked to the value delivered rather than the number of licenses or usage. As organizations increasingly adopt AI technologies, this model could reshape the software landscape, pushing providers to rethink their value propositions and focus on delivering tangible business outcomes. The Cybersecurity and Infrastructure Security Agency (CISA) is facing challenges as two high-ranking officials resign amid budget cuts that threaten to reduce its workforce by nearly 40%. The agency's Secure by Design initiative, aimed at enhancing software security, may be impacted by these changes, raising concerns about the future of national cybersecurity efforts. Additionally, CISA has halted the use of certain threat-hunting tools, which could further hinder its ability to address cyber threats effectively. The situation highlights the critical need for managed service providers (MSPs) to adapt their business models to incorporate security measures that align with evolving regulatory and customer demands. Kaseya and other companies are introducing AI-driven tools designed to enhance IT management and cybersecurity for managed service providers. Kaseya's Spring 2025 release includes features that automate workflows and improve user experience, while Cork Protection has launched a tool to help MSPs quickly assess cyber insurance policies. These innovations reflect a growing trend in the industry to leverage AI for operational efficiency and improved service delivery. As MSPs adopt these technologies, they can better position themselves to meet client needs and navigate the complexities of cybersecurity. OpenAI has partnered with The Washington Post to enable ChatGPT to summarize and link to the newspaper's reporting, marking a significant development in the relationship between AI and journalism. This collaboration aims to enhance the quality of information provided to users while raising questions about copyright and the reliability of AI-generated content. Despite OpenAI's advancements in research capabilities, concerns remain about the accuracy of AI in complex tasks. The partnership underscores the ongoing tension between the demand for high-quality information and the challenges of integrating AI into content creation and dissemination. Four things to know today 00:00 Zendesk Drops Per-User Pricing—Now It’s Pay When AI Gets the Job Done 03:56 Cyber Shakeup: CISA Faces Staff Exodus and Tool Loss While Pentagon Tightens Software Security Standards 06:52 From Cyber Orchestration to Frontline AI: New Releases Highlight MSP-Centric Innovation Across the Ecosystem 10:35 As OpenAI Partners with Major Newsrooms, Benchmark Reveals Deep Research Still Struggles with Accuracy Supported by: https://timezest.com/mspradio/ https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Ransomware Hits SMBs Hard, Google OAuth Exploited, Gladinet's Security Flaw, and AI Scraping Issues 15:27

2 days ago15:27

15:27

Ransomware attacks targeting small and medium-sized businesses (SMBs) have reached alarming levels, with a recent UK government survey revealing that 1% of organizations reported such incidents, affecting approximately 19,000 entities. This marks a significant increase from the previous year, highlighting a troubling trend where nation-state actors are increasingly focusing on SMBs due to their often inadequate cybersecurity measures. The survey also indicates a decline in board-level cybersecurity responsibility, with only 27% of businesses having a cyber specialist on their board, down from 38% four years ago. As the frequency of ransomware incidents decreases, the cost per incident is rising, emphasizing the need for resilience-focused security measures. In addition to ransomware, a vulnerability in Google's OAuth system has been exploited by phishers to create sophisticated attacks that mimic legitimate emails from Google. This DKIM replay phishing attack allows hackers to bypass security checks, making it difficult for users to detect scams. A notable case involved a developer receiving a fraudulent email that appeared to be a legitimate security alert. This incident underscores the importance of updating security awareness training, as traditional methods may not adequately prepare users for such advanced phishing techniques. Another significant security concern arose from a flaw in Gladinet's Centristack file-sharing platform, which allows remote code execution due to a deserialization issue linked to hard-coded cryptographic keys. This vulnerability has already been exploited in multiple cases, raising alarms within the cybersecurity community. Gladinet has advised customers to upgrade or change their keys to mitigate potential threats. Additionally, Microsoft acknowledged a flaw in its Intune device management tool that inadvertently allowed unauthorized Windows 11 upgrades, prompting organizations to revert affected devices. On a different note, Wikipedia has partnered with Kaggle to create a machine-readable dataset of its content for training AI models, addressing the challenges posed by content scraping. This initiative aims to manage the rising costs associated with non-human traffic while protecting contributors' rights under Creative Commons licensing. Meanwhile, concerns have emerged regarding the impact of AI on human intelligence, with studies indicating that reliance on AI tools may inhibit critical thinking skills, particularly among younger users. As organizations navigate the complexities of AI integration, the need for resilient systems that can adapt to these changes becomes increasingly critical. Four things to know today 00:00 Ransomware Evolves: Targeting Improves, Board Accountability Wanes, and SMBs Face Growing Geopolitical Risk 03:32 Secure by Default? Not This Week — Google, Microsoft, and Gladinet Say Otherwise 07:32 Wikipedia Feeds the AI Beast—But Wants to on Its Own Terms 10:04 AI Overload: How Education, Cognitive Skills, and Enterprise Strategy Are Buckling Under Pressure Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
SMBs Boost AI Budgets, Europe Shifts from US Cloud, US Manufacturing Sentiment Declines 11:46

3 days ago11:46

11:46

Small to medium-sized businesses (SMBs) are increasingly turning to third-party service providers to enhance their capabilities in artificial intelligence (AI) and hybrid cloud solutions. A recent Forrester report, commissioned by Crayon, indicates that 31% of surveyed leaders from Australia, New Zealand, India, and Southeast Asia plan to combine in-house teams with external providers to improve their AI capabilities within the next year. The report highlights a significant interest in AI, with 83% of respondents experimenting with free AI tools, although many are still in the exploration phase rather than implementation. Additionally, 87% of businesses are increasing their budgets for third-party services, signaling a shift towards advisory and pilot projects rather than traditional managed services. In Europe, there is a growing trend among customers to seek alternatives to U.S. cloud service providers due to concerns over reliability, pricing, and data security. Discussions at the recent KubeCon EU event revealed a tripling of inquiries for local cloud solutions, with companies like NextCloud gaining traction. The dominance of major players like Amazon Web Services, Microsoft, and Google, which control about 70% of the European cloud market, is being challenged as organizations question their control over data and consider a transition to trusted local providers. Meanwhile, U.S. manufacturing sentiment is declining, with many manufacturers bracing for recession-like conditions amid ongoing trade tensions. Surveys indicate a significant drop in optimism among factory owners, with the New York Federal Reserve reporting one of the lowest outlooks in over two decades. Although manufacturing output saw a slight increase in March, the overall landscape remains volatile, with future hiring intentions at their lowest since 2016. This juxtaposition of rising output against declining sentiment underscores the complexities facing the manufacturing sector. Lastly, Synology is tightening its grip on hardware by implementing restrictions on the use of third-party hard drives in its future network-attached storage devices. Starting in 2025, only Synology-branded drives and those certified by the company will be supported for full functionality. This move raises concerns about vendor lock-in, particularly for managed service providers (MSPs) who have relied on Synology for its reliability and ease of use. Additionally, a cautionary tale emerges from U.S. Defense Secretary Pete Hegseth's misuse of Signal for sharing sensitive military information, highlighting the importance of operational security and the need for a strong cybersecurity culture within organizations. Three things to know today 00:00 Tech Tides Are Shifting: SMBs Want Advice, Europe Wants Control, and U.S. Industry Feels the Strain 05:58 Hard Drives Locked Out: Synology Tightens the Rules, and MSPs Might Rethink Their NAS Game 07:32 He Did It Again: Hegseth’s Signal Habit Raises the Stakes for Cybersecurity Culture Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
How AI is Transforming Medical Translation: A Translator's Journey and Strategies with Jason Willis Lee 15:51

5 days ago15:51

15:51

Jason Willis Lee, a specialized medical translator, discusses the impact of AI on the translation industry, particularly in the medical field. With a background in medicine and extensive experience in translating clinical trials, medical reports, and academic research, he has witnessed firsthand the disruption caused by AI technologies. While machine translation tools like Google Translate and DeepL have improved significantly, they still struggle with nuances and specialized terminology, which are crucial in medical translation. As a result, Willis Lee emphasizes the importance of human oversight in the translation process, particularly through post-editing of machine-generated content. The conversation delves into the evolving landscape of the translation industry, where generalist translators are increasingly being squeezed out due to the rise of AI. Willis Lee notes that many translators are facing reduced income and job opportunities, particularly those who do not specialize in niche areas. He advocates for the necessity of niching down to survive in this changing environment, suggesting that specialized translators in fields like medical translation and linguistic validation will have better prospects than generalists. Willis Lee also shares insights into his own career trajectory, highlighting the importance of investing in professional development and adapting to industry changes. He discusses the shift from high-volume, low-cost translation work to low-volume, high-value projects, encouraging aspiring translators to specialize early in their careers. He believes that those who can effectively leverage AI tools while maintaining a human touch will thrive, as they can offer a hybrid service that combines efficiency with quality. Finally, he reflects on the opportunities that AI presents, arguing that it can enhance productivity and create new revenue streams for translators. By diversifying their services and exploring areas like consulting, affiliate marketing, and podcasting, translators can adapt to the changing landscape and find success. Willis Lee's perspective underscores the importance of resilience and innovation in navigating the challenges posed by AI in the translation industry. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Governance Insights: Legal, Ethical, and Data Strategies for Managed Service Providers with Brad Gross and Juliette Powell 39:19

6 days ago39:19

39:19

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment. Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations. Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems. The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Google's Ad Monopoly Ruling, AI Compliance Tools, and Apple's Privacy-First AI Strategy 14:23

6 days ago14:23

14:23

A federal judge has ruled that Google acted illegally to maintain a monopoly in online advertising technology, which could lead to significant changes within the company. The ruling, made by Judge Leone Branchima of the U.S. District Court for the Eastern District of Virginia, found that Google unlawfully built dominance in the ad tech market, impacting tools used by publishers and the software facilitating advertising transactions. This decision is part of a broader regulatory effort to rein in the power of major tech companies, with the Justice Department also targeting Apple and Amazon for similar practices. Google, which holds an 87% market share in ad selling technology, plans to appeal the ruling, asserting that its ad tools are beneficial for publishers. The implications of this ruling extend beyond Google itself, as it directly affects the marketing and customer acquisition strategies of IT service providers (MSPs) that rely on Google's advertising infrastructure. The court's decision could trigger a lengthy appeals process, and any operational changes may take years to implement. However, the ruling marks a significant moment for Google, indicating that its business practices may soon face substantial scrutiny and potential restructuring. In addition to the Google ruling, the podcast discusses various new tools and technologies aimed at enhancing cybersecurity and compliance for MSPs. Notable announcements include Google’s launch of a new security platform called Google Unified Security, which integrates various security features into a single solution, and HPE Aruba Networking Central's expanded cloud features for managed service providers. These developments highlight the increasing focus on integrated AI-enhanced and compliance-ready security solutions, emphasizing the need for MSPs to align these tools with real client needs rather than simply adopting them as product features. The episode also explores Apple's innovative approach to artificial intelligence, which prioritizes user privacy by utilizing synthetic datasets for training AI models. This method allows Apple to refine its AI outputs while keeping user data on the device, aligning with privacy regulations. The podcast concludes by addressing the evolving landscape of IT service delivery, urging providers to reconsider outdated technologies and prepare for the integration of AI in their operations, while also emphasizing the importance of security and compliance in this transition. Four things to know today 00:00 Google Loses in Court— And That Could Matter for How MSPs Market Themselves 03:39 AI, Compliance, and a Lot of New Toys—But Are These the Tools Your Clients Actually Need? 06:34 Can Privacy-First AI Win? Apple’s New Approach Dares to Be Different 08:23 Old Tech Out, Smart AI In: What MSPs Need to Rethink Before It’s Too Late Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
CVE Program Saved, CISA Nomination Blocked, OpenAI's AI Models Released, SolarWinds Goes Private 14:58

7 days ago14:58

14:58

The U.S. government has renewed funding for the Common Vulnerabilities and Exposures (CVE) Program, a critical database for tracking cybersecurity flaws, just hours before its funding was set to expire. Established 25 years ago, the CVE program assigns unique identifiers to security vulnerabilities, facilitating consistent communication across the cybersecurity landscape. The renewal of funding comes amid concerns that without it, new vulnerabilities could go untracked, posing risks to national security and critical infrastructure. In response to the funding uncertainty, two initiatives emerged: the CVE Foundation, a nonprofit aimed at ensuring the program's independence, and the Global CVE Allocation System, a decentralized platform introduced by the European Union. In addition to the CVE funding situation, Oregon Senator Ron Wyden has blocked the nomination of Sean Planky to lead the Cybersecurity and Infrastructure Security Agency (CISA) due to the agency's refusal to release a crucial unclassified report from 2022. This report details security issues within U.S. telecommunications companies, which Wyden claims represent a multi-year cover-up of negligent cybersecurity practices. The senator argues that the public deserves access to this information, especially in light of recent cyber threats, including the SALT typhoon hack that compromised sensitive communications. The cybersecurity landscape is further complicated by significant layoffs at CISA, which could affect nearly 40% of its workforce, potentially weakening U.S. national security amid rising cyber threats. Recent cuts have already impacted critical personnel, including threat hunters, which could hinder the agency's ability to share vital threat intelligence with the private sector. Meanwhile, the Defense Digital Service at the Pentagon is facing a mass resignation of nearly all its staff, following pressure from the Department of Government Efficiency, which could effectively shut down the program designed to accelerate technology adoption during national security crises. On the technology front, OpenAI has released new AI reasoning models, O3 and O4 Mini, but notably did not provide a safety report for the new GPT-4.1 model, raising concerns about transparency and accountability in AI development. The lack of a safety report is particularly alarming as AI systems become more integrated into client-facing tools. Additionally, SolarWinds Corporation has been acquired by Ternerva Capital, prompting managed service providers (MSPs) to reassess their dependencies on SolarWinds products and consider the implications for product roadmaps and support guarantees. Four things to know today 00:00 From Panic to Pivot: U.S. Saves CVE Program at the Eleventh Hour 04:17 A Cybersecurity Meltdown: One Senator Blocks, Another Leader Quits, and a Whole Pentagon Team Walks Out 08:54 OpenAI Just Leveled Up AI Reasoning—But Left Out the Fine Print 11:45 SolarWinds Is Private Again: What That Means for MSPs Watching the Roadmap Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Wage Inflation Trends, Remote Work Insights, and Retention Strategies for MSPs in 2025 with Peter Kujawa 22:51

7 days ago22:51

22:51

Peter Kujawa from Service Leadership discusses the findings of the 2025 Annual IT Solution Provider Compensation Report, focusing on the trends in wage inflation and employee retention within the managed service provider (MSP) sector. The report reveals that wage inflation peaked in 2022 but has since improved, largely due to the cooling off of the remote work trend and significant layoffs in the tech industry. This shift has led to a more stable job market, particularly in the U.S. and Australia, while Europe continues to experience stubborn wage inflation. The conversation also delves into the current state of remote work, revealing that only 9.6% of employees are working fully remotely, while 42.6% are exclusively in the office. Kujawa notes that hybrid work models are likely to persist, especially among national and international MSPs. The data indicates that companies that maintained remote work longer faced more challenges when transitioning back to the office, highlighting the importance of flexibility in modern work environments. Retention rates are another critical focus, with the report indicating that employees with one to three years of experience have a significantly higher turnover rate compared to those with eight years or more. Kujawa emphasizes the importance of structured onboarding and mentorship programs to improve retention, particularly for new employees and managers. He points out that investing in training and support for new managers is equally crucial, as their turnover rates are alarmingly high. Finally, the discussion touches on the relationship between employee retention and profitability. The report shows that the best-performing MSPs tend to pay lower salaries but offer higher performance-based incentives, creating a more enjoyable work environment. This trend suggests that MSPs need to rethink their compensation structures, focusing on performance pay and aligning incentives with factors that employees can control, such as productivity and customer satisfaction, rather than broader financial metrics like EBITDA. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Code Hallucinations Risk Security, Intel Sells Altera, SSL Certificates Shortened, Tariffs Return 13:31

9 days ago13:31

13:31

AI-powered code generation tools are raising significant security concerns within the software supply chain. Recent research indicates that a notable percentage of package suggestions from both commercial and open-source models are non-existent, a phenomenon referred to as "hallucination." This issue allows malicious actors to exploit these fictitious package names by uploading harmful software to package registries, a tactic known as slop-squatting. Experts emphasize the importance of manual verification and the use of dependency scanners to mitigate these risks, highlighting that developers must rigorously test AI-generated code in isolated environments before deployment. In the tech industry, Intel has made headlines by selling a 51% stake in its programmable chip business, Altera, to private equity firm Silverlake for $4.46 billion. This decision comes after Intel's acquisition of Altera for $16.7 billion in 2015, reflecting a significant drop in valuation. The move is part of a broader strategy to sharpen focus and strengthen the company's balance sheet amid ongoing challenges in the semiconductor market. Despite retaining a minority stake in Altera, Intel's actions raise questions about its ability to compete effectively in critical areas like AI-optimized silicon. Another pressing issue is the impending reduction of the maximum lifespan for SSL and TLS certificates, which will be cut to just 47 days by 2029. This change, supported by major tech companies, aims to enhance digital security by minimizing risks associated with compromised certificates. The transition will require automated and integrated certificate management solutions to keep pace with the new renewal cycles, emphasizing the need for proactive risk management in the evolving threat landscape. Lastly, the reinstatement of tariffs on electronics, including smartphones and laptops, is set to impact the tech industry significantly. The U.S. government aims to encourage domestic manufacturing, but the unpredictability of trade policies complicates planning for businesses. As companies navigate these challenges, they must adopt flexible strategies that account for ongoing volatility in the supply chain and procurement processes, ensuring they remain responsive to changing market conditions. Four things to know today 00:00 Copy, Paste, Compromise? Why AI Code Suggestions Could Lead to Big Security Problems 04:45 Altera Is Out, $8.75B Is In—But Intel’s Chip Future Is Still in Question 06:46 Got 47 Days? Why Your SSL Certificates Just Got a Whole Lot Needier 08:14 One More Time with Feeling: Tech Tariffs Are Back, and the Forecast Is Still Chaos Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://getflexpoint.com/msp-radio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Economic Turmoil: Tariffs Hit Small Businesses Hard While CIOs Push Cloud Spending Beyond Limits 18:03

10 days ago18:03

18:03

The podcast discusses the significant impact of recent tariff policies on the technology sector and small businesses in the U.S. Consumer sentiment has sharply declined, with a notable 11% drop reported in April, driven by fears of rising inflation and economic uncertainty. The Trump administration's decision to exempt certain electronics from new tariffs has not alleviated concerns, as many CIOs are pausing IT projects due to budget disruptions. This uncertainty is expected to trickle down to mid-market IT and small to medium-sized businesses (SMBs), leading to deferred spending and hiring freezes. Small businesses are particularly feeling the strain, as highlighted by the National Federation of Independent Business (NFIB), which reported a decline in its Small Business Optimism Index. Business owners are increasingly worried about the economic climate, with many citing taxes and labor quality as primary concerns. A Reddit thread among small business owners revealed fears of significant price increases due to tariffs, with some reporting staggering import fees that could jeopardize their operations. This sentiment reflects a broader trend of panic among small businesses, which are core customers for many service providers. The podcast also touches on the intersection of politics and cybersecurity, particularly in light of recent executive orders signed by President Trump targeting former officials and a cybersecurity firm. The actions have created a chilling effect within the cybersecurity industry, with many organizations hesitant to speak out against government actions due to fears of retaliation. This situation raises concerns about the neutrality of the cybersecurity sector and the potential for political pressures to influence technology decisions. Finally, the discussion shifts to cloud spending, which has exceeded initial budgets for many CIOs. Despite the overspend, a majority of respondents in a recent survey reported net savings from cloud adoption, indicating that the value proposition remains intact. Managed service providers (MSPs) are positioned to help organizations optimize their cloud investments and manage costs effectively. The podcast emphasizes the need for providers to adapt to the changing landscape, offering strategic guidance and support to clients navigating these turbulent times. Four things to know today 00:00 Tariffs Up, Sentiment Down: Why Tech Spend May Be the Next to Stall 05:22 Small Businesses Are Hurting—and MSPs Need to Help More Than Ever 09:42 Politics Meets Cybersecurity as Trump’s Orders Stir Fear and Silence 12:46 CIOs Blow Past Cloud Budgets, Giving MSPs a Bigger Seat at the Table Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Revolutionizing Solar Installations: Autonomous Robots Transforming the Industry with David Lincoln 19:39

12 days ago19:39

19:39

David Lincoln from Rosendin discusses the development of an innovative autonomous robot designed for solar panel installations. The robot, which features a robotic arm mounted on a track-mounted chassis, was conceived to address the labor-intensive and physically demanding nature of installing heavy photovoltaic (PV) modules. The idea originated after Lincoln observed robotic arms in a PV module manufacturing facility, leading to a collaboration with an R&D team to create a prototype that could operate autonomously, significantly reducing the need for human labor while enhancing safety and efficiency on solar farms. The autonomous robot operates alongside two carriers that transport the solar panels, allowing for a streamlined installation process. As one carrier is emptied, the robot can switch to the other, ensuring a continuous workflow. This system not only reduces the number of workers needed on-site—from a typical crew of four to just two—but also minimizes the physical strain on workers who would otherwise have to lift and transport heavy modules. The robot's design incorporates safety features such as emergency stop buttons and sensors to prevent accidents, making it a valuable addition to the workforce rather than a replacement. Lincoln emphasizes that the goal of the robot is to complement human workers rather than replace them. The technology allows for a more efficient installation process, which can lead to significant time and cost savings on large-scale solar projects. The robots are designed to operate in remote locations, where labor can be scarce, and their autonomous capabilities help mitigate logistical challenges associated with transporting workers to and from job sites. Looking ahead, Lincoln envisions further applications for the technology, including potential partnerships with major manufacturers to mass-produce the robots for broader use in the industry. The team is also exploring additional functionalities, such as integrating ground-penetrating radar or mowing capabilities into the carriers. By continuously refining the technology and seeking new opportunities, Rosendin aims to remain at the forefront of innovation in the renewable energy sector. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Navigating Market Turbulence: Tariffs, AI Opportunities, and Flexible Billing for MSPs with Karl Palachuk and Jay McCall 39:08

13 days ago39:08

39:08

The latest market turbulence has raised concerns about the impact of tariffs on business deals and the potential for artificial intelligence (AI) to serve as a lifeline for companies striving to do more with less. With tariffs on Chinese goods recently increased to 125% and a 90-day pause on other tariffs, the uncertainty in the market is palpable. Industry experts Jay McCall and Karl Palachuk discuss the implications of these changes, emphasizing the need for IT solution providers to adapt their strategies and focus on client relationships during these challenging times. Karl highlights the importance of becoming a trusted advisor to clients, especially during economic downturns. He encourages providers to engage in regular conversations with their clients to understand their needs and concerns. This proactive approach can help businesses navigate the current landscape, as some clients may be looking to invest in technology to gain a competitive edge when the market stabilizes. Jay echoes this sentiment, drawing parallels to past economic crises and noting that while some projects may be delayed or canceled, opportunities for digital transformation, particularly in AI, may arise. The discussion also touches on the risks associated with standardization in pricing and hardware delivery. As supply chain issues become more pronounced, the reliance on standardized hardware may become a liability for managed service providers (MSPs). Instead, the experts suggest focusing on the outcomes and results that clients desire, rather than the specific systems used to achieve those results. This shift in perspective could allow MSPs to remain competitive and relevant in a rapidly changing environment. Finally, the conversation emphasizes the need for flexibility in business models as uncertainty looms. While clients may seek shorter contracts or more adaptable pricing structures, providers are cautioned against lowering prices to compete. Instead, maintaining the value of services and fostering strong client relationships will be crucial for MSPs to weather the storm and emerge stronger when the economy rebounds. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Crawlers Threaten Open Source, Microsoft Recall Launch, and IT Budget Cuts Amid Tariff Uncertainty 14:24

13 days ago14:24

14:24

Microsoft is rolling out a preview of its new feature called Recall, which captures screenshots of user activity on CoPilot Plus PCs. This feature, initially intended for launch alongside CoPilot Plus PCs, faced delays due to security concerns. Users must opt-in to save snapshots with Recall and can pause the feature at any time. This development raises important questions about data ownership and how organizations should approach the use of scraped data, especially as automated bots increasingly threaten the sustainability of open-source projects like Wikimedia. The podcast also discusses the impact of tariffs on IT budget planning, with IDC lowering its projected growth in global IT spending for 2025 from 10% to 5%. Many companies are experiencing uncertainty in their budgets, leading to spending cutbacks. CIOs are advised to prepare for various potential tariff scenarios, particularly as technology prices for devices are expected to be affected. The ongoing cuts in federal jobs are also impacting Managed Service Providers (MSPs), prompting them to diversify their client bases and adapt to changes in the federal market. In the cybersecurity realm, CyberFox has announced a strategic integration with Synchro to enhance security and operational efficiency for MSPs. This partnership aims to simplify security tools for providers, allowing them to increase security without sacrificing efficiency or budget. Additionally, Cohesity has expanded its partnership with Google Cloud to improve cyber resilience and data insights for organizations facing cyber threats, emphasizing that cybersecurity is becoming an essential infrastructure rather than an add-on. The episode concludes with insights from the 2025 AI Index, highlighting advancements in AI model efficiency and a notable increase in AI incidents. The report indicates a growing divide in AI optimism between the U.S. and China, with significant investment in AI continuing in the U.S. The discussion also touches on the importance of backward compatibility in Wi-Fi technology, illustrating how innovation and stability are crucial for modern IT services. The podcast encourages listeners to consider how to implement guardrails for customers while leveraging stability as a competitive differentiator. Four things to know today 00:00 Web Bots Are Taking Your Data—And Now Recall Wants to Watch Too 03:23 IDC Slashes IT Growth Forecast Over Tariffs While MSPs Grapple with Federal Market Contraction 06:34 Security’s Getting Easier to Buy—But Harder to Sell as Strategy 08:49 AI Innovation and Wi-Fi Stability: The Twin Pillars of Modern IT Strategy Supported by: https://syncromsp.com/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Tariff Whiplash Fuels Hardware Surge; Google, Anthropic, and Dell Innovate in AI and Cybersecurity 14:11

14 days ago14:11

14:11

Tariff whiplash has led to a significant surge in hardware shipments, particularly in the PC market, as manufacturers rush to deliver products ahead of impending tariffs. In the first quarter of 2025, PC shipments in the United States increased by 9.4%, with notable growth in both notebook and desktop shipments. Companies like Lenovo and HP have ramped up their shipments to the U.S. in anticipation of cost hikes, while a recent Canalys poll indicates that many small and mid-sized business customers are unaware of the end of support for Windows 10, which could lead to higher costs when they refresh their PC fleets. The potential reimposition of tariffs could significantly impact consumer demand, forcing prioritization of essential spending. Amidst these developments, Google has introduced Google Workspace Flows, a tool designed to automate complex processes using artificial intelligence. This feature allows users to create custom workflows without coding, enhancing productivity. Additionally, Anthropic has launched a premium tier for its AI service, Claude, aimed at power users who require higher usage limits. Dell has also announced updates to its storage and server lines to better support AI workloads, indicating a broader trend of integrating AI into business operations. Cybersecurity remains a critical concern, with a report from WatchGuard Technologies highlighting a 94% increase in network malware detections. This surge reflects the growing sophistication of cybercriminals, who are shifting from volume-based attacks to more precise and targeted strategies. The report emphasizes the need for proactive cybersecurity measures as traditional defenses are increasingly challenged by evolving tactics. Providers must adapt their responses to this new landscape, focusing on navigating complexity for their customers. The podcast also discusses the evolving business models of partners in the IT sector, with a significant shift towards services rather than hardware sales. A Canalys survey indicates that hardware will only account for 13% of profitability by 2025, as partners increasingly seek profit-rich services like consulting and managed services. This evolution suggests that the future of IT sales will hinge on wrapping hardware with services, lifecycle management, and AI integration, rather than solely reselling products. The current surge in hardware sales is seen as a reaction to policy uncertainty, with long-term strategies needing to pivot towards recurring services and consultative models. Three things to know today 00:00 Tariff Whiplash Drives Hardware Surge, But Canalys Finds Partners Pivoting to Services for Long-Term Growth 07:07 AI Means Business Now—Google Automates Workflows, Anthropic Boosts Power Users, and Dell Powers It All 09:59 Hackers Get Smarter, Not Louder: WatchGuard Warns of a Shift from Malware Volume to Malware Precision Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Navigating AI Anxiety: Shopify's AI-First Hiring, Cisco's Privacy Study, and a Siri Blunder 11:38

15 days ago11:38

11:38

Experts in artificial intelligence (AI) express optimism about its potential, yet public sentiment reveals a significant trust gap, with many feeling anxious and lacking control over AI's role in their lives. A recent survey indicates that while 79% of Generation Z engages with AI tools, only 27% are hopeful about their benefits. This disconnect is further emphasized by Shopify's new hiring policy, which requires employees to justify why they cannot use AI for their tasks before seeking additional resources. This shift reflects a broader trend in the tech industry, where AI adoption is becoming a mandate, despite public skepticism. Cisco's 2025 Data Privacy Benchmark Study highlights the growing complexity of privacy issues as organizations increasingly rely on AI. The study shows that 86% of privacy professionals support legislation that enhances privacy, and 96% believe that investments in privacy yield positive returns. However, concerns about the risks associated with generative AI persist, emphasizing the need for organizations to align their data governance and AI initiatives to build consumer trust. This integration of privacy into AI strategies is crucial for long-term customer relationships. A recent incident involving a journalist's accidental access to a sensitive military group chat underscores the vulnerabilities of consumer technology in government operations. The error was attributed to a Siri feature that mistakenly updated contact information, leading to a significant breach of operational trust. This incident serves as a reminder of the potential consequences when AI assistance is not properly managed, highlighting the importance of maintaining security protocols in sensitive environments. In the realm of cloud technology, Nerdio has launched an updated management platform aimed at enhancing the efficiency of Microsoft Cloud services. The new version introduces advanced tools for planning, migration, and cost optimization, addressing the growing demand for better management capabilities. Meanwhile, Enable has enhanced its platform to improve cyber resiliency for Microsoft Cloud users, incorporating machine learning to monitor user behavior and detect anomalies. These developments reflect a broader trend of integrating advanced technologies to optimize cloud management and security, emphasizing the need for ongoing innovation in the industry. Four things to know today 00:00 Experts Love AI, the Public Isn’t So Sure—and Shopify’s Making It Mandatory 04:35 Privacy Pays Off—But AI Is Raising the Stakes, Says Cisco’s Global Report 06:26 Siri-Driven Contact Update Blamed for Journalist's Accidental Access to Military Group Chat 07:42 Two Conferences, One Goal: Making Microsoft Cloud Easier, Cheaper, and Safer Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Kaseya's MSP Insights, Apple Encryption Case, and AI Breakthroughs from Meta, Google, and Microsoft 14:22

16 days ago14:22

14:22

Kaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area. The ongoing legal battle between Apple and the UK Home Office over encryption access has taken a significant turn, as the Investigatory Powers Tribunal has denied the government's request for complete secrecy. This ruling allows for public disclosure of the case, which stems from a technical capability notice requiring Apple to provide backdoor access to encrypted data for UK law enforcement. The tribunal's decision underscores the importance of transparency in legal proceedings, particularly concerning national security and private sector data protection practices. In the realm of artificial intelligence, the Trump administration has issued new guidance for AI use and acquisition in government, replacing previous directives from the Biden administration. This guidance includes a 200-day deadline for creating a web-based repository of AI procurement tools and emphasizes risk management practices for high-impact AI use cases. Analysts have raised concerns about the implementation of these directives, particularly regarding the commitment of the Department of Government Efficiency to adhere to the established framework. Meta has launched its latest AI models, Llama 4, which enhance its AI Assistant across various platforms, while Google has introduced Gemini 2.5 Pro, its most advanced AI model to date. Microsoft has also updated its AI assistant, CoPilot, with new features that enhance personalization and task management capabilities. Meanwhile, companies like Zoom, Enable, and DNSFilter are making strategic moves to integrate AI into their services, reflecting the growing trend of AI adoption in the tech industry. Framework has temporarily suspended sales of certain laptop models in the U.S. due to new tariffs, highlighting the impact of global trade policies on consumer electronics. Four things to know today 00:00 Kaseya's MSP Report: Cybersecurity Growth, M&A Plans, and the Fight to Keep Clients 03:33 Apple Encryption Fight Goes Public While New AI Guidelines Roll Out in Government 06:10 Meta Debuts Llama 4, Google Launches Gemini 2.5 Pro, and Microsoft Updates Copilot – What IT Needs to Know 08:55 Framework Pauses Laptop Sales Due to Tariffs While Zoom, N-able, DNSFilter, and SentinelOne Make Strategic Plays Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Tariffs Spark Trade War: Small Businesses Face Cuts, Tech Spending Slumps Amid Economic Uncertainty 16:48

17 days ago16:48

16:48

Tariffs imposed by the Trump administration have ignited a trade war, leading to significant economic repercussions for small businesses and the tech sector. The new tariffs, described as potentially the largest since World War I, have raised concerns about a looming recession, with estimates suggesting a 60% risk of economic downturn this year. The stock market reacted negatively, losing approximately $6 trillion in just two days following the announcement. Business leaders, including Restoration Hardware's CEO, have expressed shock at the immediate impact on their companies, with many small businesses facing funding freezes and staffing cuts. As small businesses grapple with the fallout from these tariffs, they are experiencing a surge in customer cancellations and increased financial vulnerability. The National Federation of Independent Businesses reports a decline in optimism among small business owners, who are now accumulating credit card debt and facing challenges in adjusting their supply chains. The Small Business Administration's decision to cut its workforce by over 40% raises further concerns about the support available for struggling enterprises. Meanwhile, the European Union is preparing to respond to the tariffs, potentially affecting major U.S. tech companies. The tech sector is also feeling the strain, with the International Data Corporation warning that U.S. tariffs could halve global IT spending over the next six months. Originally forecasting a 10% growth in IT spending, IDC has revised its expectations downward to 5%. The tariffs are expected to raise technology prices and disrupt supply chains, leading to increased costs for consumers. For instance, the price of the iPhone 16 Pro could rise significantly due to the new tariffs on Chinese goods, forcing companies like Apple to adjust their pricing strategies. Despite a solid jobs report indicating economic growth, the tech sector has seen a decline in job numbers, particularly in tech services and telecommunications. Microsoft has paused data center projects due to oversupply and is reassessing its investments in AI infrastructure. This cautious approach reflects broader concerns about the profitability of AI investments amid competition from lower-cost alternatives. As businesses navigate this uncertain landscape, the need for strategic adjustments in IT spending and supply chain management becomes increasingly critical for both small businesses and tech providers. Four things to know today 00:00 Tariffs Shake Small Businesses: Brace for Shifting Client Budgets and IT Spending Cuts 05:36 IT Prices on the Rise – Adapting to the New Reality 09:25 Solid Jobs Report Masks Tech Sector Woes: Staffing Challenges Loom Amid Economic Growth 11:44 Microsoft’s Data Center Pause: AI Investments Getting a Reality Check? Supported by: https://getflexpoint.com/msp-radio/ https://www.huntress.com/mspradio/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 Four things to know today All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Teqtivity's Journey: From Data Breach to IT Asset Management Innovation with AI Insights with Hiren Hasmukh 17:40

19 days ago17:40

17:40

Hiren Hasmukh, CEO of Teqtivity, discusses the evolution of his company from its origins as TeQube, a smart locker solution, to a comprehensive IT asset management (ITAM) provider. The initial focus was on helping engineers access devices for app development without the hassle of traditional IT processes. As the company grew, it pivoted towards software solutions that enable organizations to manage their entire IT fleet, including laptops, desktops, and mobile devices, while ensuring compliance and cost savings. Teqtivity's ITAM solution is designed to cater to a wide range of clients, from startups to large enterprises, allowing them to track the lifecycle of their assets from procurement to end-of-life. The company differentiates itself in a mature market through a unique pricing model that charges based on active users rather than the number of assets managed. This approach, combined with customizable software tailored to each client's specific needs, positions Teqtivity as a flexible and user-friendly option in the ITAM landscape. Hasmukh also reflects on a significant data breach that impacted one of their customers, emphasizing the lessons learned regarding security posture and the importance of ongoing training and testing. Following the incident, Teqtivity implemented more rigorous security measures, including regular penetration testing and the integration of advanced security tools like CrowdStrike to protect their infrastructure and customer data. Looking to the future, Hasmukh shares insights on the role of artificial intelligence in IT asset management, suggesting that AI will serve as an extension of IT teams rather than a replacement. By automating routine tasks, AI can free up IT professionals to focus on more critical security issues. Teqtivity aims to incorporate AI into its roadmap, enhancing its offerings and helping clients achieve greater organizational efficiency and accuracy in asset management. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI's Impact on MSPs: 95% Adoption, 64% Low ROI, and the Future of IT Workforce Dynamics with Rich Freeman and Dennis O'Shea 36:00

20 days ago36:00

36:00

A recent study reveals a strong demand for AI and advanced solutions among businesses, yet a significant gap exists in satisfaction with the return on investment (ROI). With 95% of surveyed clients planning to invest in technologies like AI and IoT, 86% feel pressured to demonstrate results, while 64% admit their investments have not met expectations. This discrepancy presents a unique opportunity for Managed Service Providers (MSPs) and solution providers who possess the skills and knowledge to deliver effective AI implementations that yield tangible results, thereby enhancing client loyalty and profitability. Rich Freeman and Dennis O'Shea, experts in the field, discuss the current landscape of AI adoption and the challenges faced by organizations. Many clients are seeking tactical solutions, such as initial licenses for experimentation, while grappling with questions around use cases, data security, and the need for employee empowerment in utilizing AI tools. The conversation highlights the importance of understanding the specific needs of clients and the necessity of securing data before rolling out AI solutions. As the discussion progresses, the focus shifts to the evolving role of MSPs in the workforce. With the rise of agentic AI—technology that can autonomously perform tasks traditionally handled by technicians—there is uncertainty about the future job landscape. Experts predict that roles such as level one and level two support may become obsolete, while new positions focused on overseeing AI agents and ensuring effective communication between technology and users will emerge. The need for individuals who can bridge the gap between technical concepts and human understanding will be crucial. The conversation concludes with insights into the coding landscape, where AI is increasingly taking over coding tasks, allowing for a new generation of developers who can leverage AI tools to create solutions. This shift presents both challenges and opportunities for MSPs, as they must adapt to a changing environment where coding becomes more accessible. The emphasis on solving business problems and delivering tailored solutions will be essential for maintaining relevance and profitability in the evolving tech landscape. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
AI Adoption's J-Curve: North Korean Scams, Microsoft Email Changes, and Global Tech Insights 15:54

20 days ago15:54

15:54

A recent study conducted by researchers from the University of Toronto, University of Oklahoma, the Census Bureau, and the National Bureau of Economic Research at Stanford reveals a significant productivity pattern known as the J-curve in American manufacturing following AI adoption. The study indicates that companies often experience short-term productivity losses before realizing long-term gains. Initial use of industrial AI leads to increased work-in-progress inventory and investment in robotics, alongside labor reductions and declines in profitability, particularly affecting older businesses. However, those that adopt growth-oriented strategies can mitigate these initial losses and benefit from stronger growth over time. The podcast also discusses the disconnect between public perception and expert opinion regarding AI capabilities. A panel from the Association for the Advancement of Artificial Intelligence found that a majority of researchers believe public understanding does not align with the reality of AI research, which is hindering progress. Many experts argue that simply scaling up current AI approaches will not lead to achieving human-like intelligence, advocating instead for a cautious and collaborative approach to AI development that emphasizes safety and ethical governance. In addition to AI discussions, the episode highlights the concerning expansion of North Korean IT scams into Europe, targeting high-value sectors such as defense and government. These operatives are using fabricated identities to secure lucrative positions, with the potential to generate billions annually. The FBI has confirmed this shift in tactics, indicating a growing trend of extortion attempts by North Korean operatives. The episode also covers Microsoft's new email security measures aimed at high-volume senders to combat phishing and spoofing attacks, emphasizing the importance of compliance with stricter email authentication standards. Finally, the podcast touches on broader themes of technological advancement and innovation, particularly in the context of competition between the U.S. and China. Notable opinion pieces highlight the rapid technological growth in China, raising concerns about the U.S.'s ability to maintain its innovative edge. The discussion emphasizes the need for businesses to prepare for a fragmented global tech landscape, encouraging investment in automation and AI as part of a resilience strategy. The episode concludes with a reminder of the importance of practical applications of technology, rather than succumbing to the hype surrounding AI. Four things to know today 00:00 AI Adoption: Why the Road to Innovation Is Bumpy but Worth It—According to Experts 05:36 N orth Korean IT Scams Go Global While Microsoft Gets Tough on Spam—Plus DoD’s Signal Investigation 08:41 N-able Integrates, TD SYNNEX Finances, and Microsoft Bets on Cloud PCs—What MSPs Need to Know 10:46 AI Hype vs. Reality: Are Incremental Gains Enough to Compete Globally? Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
OpenAI Hits $300B Valuation, AI Enhances Drug Discovery, and Microsoft’s Copilot Challenges 13:52

21 days ago13:52

13:52

OpenAI has successfully raised $40 billion in what is believed to be the largest private technology funding round ever, boosting its valuation to $300 billion. This funding round was predominantly led by the Japanese investment firm SoftBank, which has now surpassed Microsoft as OpenAI's largest investor. Despite the impressive growth in revenue and user base, OpenAI continues to face challenges in achieving profitability, as it invests heavily in infrastructure and user acquisition. The company has announced plans to release its first open-weight language model since 2019, marking a strategic shift to adapt to competitive pressures from open-source alternatives. The podcast also highlights significant advancements in AI applications across various sectors. Researchers are leveraging AI to accelerate drug repurposing, enabling faster exploration of treatment options for patients with limited choices. American Express has integrated AI into its internal IT support, achieving a remarkable reduction in IT escalations and enhancing travel assistance for its elite customers. These examples illustrate the potential of AI to deliver tangible business value and improve operational efficiency. However, the integration of AI is not without its challenges. Bloomberg News has faced difficulties in generating accurate AI summaries for articles, leading to corrections and concerns about the reliability of AI-generated content. This underscores the importance of maintaining quality control and human oversight in AI applications, particularly in fields like journalism where accuracy is paramount. The episode concludes with a discussion on trends towards simplifying complex processes in business. Innovations such as rapid business valuation tools, enhanced customer communication through Rich Communication Services, and streamlined cyber insurance solutions reflect a broader movement to improve efficiency and accessibility in various industries. These developments highlight the ongoing evolution of technology and its impact on business operations, emphasizing the need for strategic implementation of AI and other technological advancements. Three things to know today 00:00 OpenAI’s Rollercoaster Ride: Big Money, Open Models, and Profit Puzzles 06:29 AI Wins and Woes: Curing Disease, Solving Problems, and Sometimes Missing the Mark 10:41 MSPs Get a Boost: Faster Insights, Smoother Communication, and Insurance Made Easy Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
MSP Regulations Shift: CMMC 2.0, FedRAMP Overhaul, UK Cyber Bill & AI Security Concerns 15:30

22 days ago15:30

15:30

Michael Duffy, President Donald Trump's nominee for Undersecretary of Defense for Acquisition and Sustainment, has committed to reviewing the Pentagon's Cybersecurity Maturity Model Certification (CMMC) 2.0 if confirmed. This revamped program, effective since December, mandates that defense contractors handling controlled, unclassified information comply with specific cybersecurity standards to qualify for Department of Defense contracts. Concerns have been raised about the burden these regulations may impose on smaller firms, with a report indicating that over 50% of respondents felt unprepared for the program's requirements. Duffy aims to balance security needs with regulatory burdens, recognizing the vulnerability of small and medium-sized businesses in the face of cyber threats. In addition to the CMMC developments, the General Services Administration (GSA) is set to unveil significant changes to the Federal Risk Authorization Management Program (FedRAMP). The new plan for 2025 focuses on establishing standards and policies rather than approving cloud authorization packages, which previously extended the process for up to 11 months. The GSA intends to automate at least 80% of current requirements, allowing cloud service providers to demonstrate compliance more efficiently, while reducing reliance on external support services. Across the Atlantic, the UK government has announced a comprehensive cybersecurity and resilience bill aimed at strengthening defenses against cyber threats. This legislation will bring more firms under regulatory oversight, specifically targeting managed service providers (MSPs) that provide core IT services and have extensive access to client systems. The proposed regulations will enhance incident reporting requirements and empower the Information Commissioner's Office to proactively identify and mitigate cyber risks, setting higher expectations for cybersecurity practices among MSPs. The episode also discusses the implications of recent developments in AI and cybersecurity. With companies like SolarWinds, CloudFlare, and Red Hat enhancing their offerings, the integration of AI into business operations raises concerns about security and compliance. The ease of generating fake documents using AI tools poses a significant risk to industries reliant on document verification. As the landscape evolves, IT service providers must adapt by advising clients on updated compliance practices and strengthening their cybersecurity measures to address these emerging threats. Four things to know today 00:00 New Regulatory Shifts for MSPs: CMMC 2.0, FedRAMP Overhaul, and UK Cyber Security Bill 05:21 CISA Cuts and Signal on Gov Devices: What Could Go Wrong? 08:15 AI Solutions Everywhere! SolarWinds, Cloudflare, and Red Hat Go All In 11:37 OpenAI’s Image Generation Capabilities Raise Fraud Worries: How Businesses Should Respond Supported by: https://www.huntress.com/mspradio/ https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Cybersecurity Surge: AI Risks, Intel's Spin-Offs, Google’s Gmail Encryption, and More 13:01

23 days ago13:01

13:01

Cybersecurity startups are experiencing a significant revenue surge as threats associated with artificial intelligence continue to multiply. Companies like ChainGuard have reported a remarkable seven-fold increase in annualized revenue, reaching approximately $40 million, while Island anticipates its revenue will hit $160 million by the end of the year. The rise in cyber attacks, particularly a 138% increase in phishing sites since the launch of ChatGPT, has created a greater demand for cybersecurity solutions. A recent report from Tenable highlights that 91% of organizations have misconfigured AI services, exposing them to potential threats, emphasizing the urgent need for organizations to adopt best practices in cybersecurity. Intel is undergoing a strategic reset under its new CEO, Lip Bu Tan, who announced plans to spin off non-core assets to focus on custom semiconductor development. While the specifics of what constitutes core versus non-core assets remain unclear, this move aims to streamline operations and enhance innovation in the semiconductor space. However, Intel's past struggles with execution raise questions about the effectiveness of this strategy. The company must leverage its strengths while shedding distractions to remain competitive in the evolving semiconductor landscape. Google has made strides in email security by allowing enterprise Gmail users to apply end-to-end encryption, a feature previously limited to larger organizations. This democratization of high-security email comes in response to rising email attacks, enabling users to control their encryption keys and reduce the risk of data interception. Meanwhile, Apple has addressed a significant vulnerability in its iOS 18.2 passwords app that exposed users to phishing attacks, highlighting the importance of rapid response to security flaws. CrowdStrike and SnapLogic are enhancing their partner ecosystems to improve security operations and streamline integration processes. CrowdStrike's new Services Partner program aims to promote the adoption of its next-gen security technology, while SnapLogic's Partner Connect program focuses on collaboration with technology and consulting partners. Additionally, OpenAI has increased its bug bounty program rewards, reflecting the need for ongoing vigilance in cybersecurity as AI becomes more prevalent. The convergence of AI and cybersecurity presents both challenges and opportunities, necessitating proactive measures to safeguard sensitive information. Four things to know today 00:00 Cybersecurity Startups See Revenue Surge as AI Threats Multiply—Are We Prepared? 04:44 Intel’s Strategic Reset: Spinning Off Non-Core Assets to Boost Custom Chip Development 06:09 Google Brings Enterprise-Level Encryption to Gmail as Apple Patches Major iOS Vulnerability 08:56 CrowdStrike and SnapLogic Step Up Partnerships While OpenAI Sweetens Bug Bounty Reward Supported by: https://syncromsp.com/ Join Dave April 22nd to learn about Marketing in the AI Era. Signup here: https://hubs.la/Q03dwWqg0 All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
MSPs Face Economic Squeeze: Rising Costs, Cloud Management Growth, and New AI Threats 14:20

24 days ago14:20

14:20

The economy is currently facing a challenging combination of slowing growth and rising inflation, which is impacting managed service providers (MSPs) and IT services firms. The Personal Consumption Expenditures Price Index has shown a significant increase, indicating heightened inflation, while consumer spending is weakening. This economic squeeze is forcing businesses to reassess their budgets, leading to a potential increase in demand for MSPs that can offer cost-effective solutions and efficiency improvements. As organizations seek to navigate these turbulent times, the need for integrated security platforms and open-source AI technologies is becoming increasingly critical. A recent survey by Flexera highlights a notable shift in how organizations, particularly small to medium-sized businesses, are turning to MSPs for public cloud management. The percentage of small businesses utilizing MSPs has risen from 36% to nearly 50%, reflecting a growing trust in these providers to manage complex cloud environments. Despite the increase in cloud spending, cost management remains a significant challenge, with many organizations identifying it as their top concern. This trend underscores the importance of differentiation among MSPs, as the market becomes more competitive. In the realm of technology advancements, Amazon is set to launch its new AI-enabled assistant, Alexa Plus, which will introduce various features aimed at enhancing user experience. Meanwhile, Microsoft is rolling out new AI tools for Microsoft 365 Copilot, designed to improve research and data analysis capabilities. These developments highlight the ongoing evolution of AI technologies and their practical applications in business settings. However, as new capabilities emerge, it is essential for businesses to focus on enhancing outcomes rather than getting caught up in the hype. Security threats continue to evolve, with a new phishing-as-a-service operation identified that employs advanced techniques to evade detection. Microsoft is also transitioning to passwordless authentication methods across its platforms, aiming to enhance user security for billions of users. The Pentagon has issued warnings regarding vulnerabilities in messaging apps like Signal, emphasizing the need for caution in communications. As these changes unfold, it is crucial for providers to assist clients in adapting to new security measures and to educate them on the benefits of transitioning to passwordless environments. Four things to know today 00:00 Economic Squeeze: Need Smart Moves as Costs Rise and Growth Slows 05:35 MSPs See Surge in Cloud Management Demand 07:38 Alexa Gets Smarter, Microsoft Gets Analytical 09:44 Phishing Gets Sneaky with DoH, While Microsoft Says Bye-Bye to Passwords Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
The Future of AI Security: Risk Assessment and Management for Generative Applications with Sahil Agarwal 17:15

26 days ago17:15

17:15

Sahil Agarwal, co-founder and CEO of Enkrypt.ai, discusses the critical importance of security and compliance in the realm of artificial intelligence (AI) models. His company focuses on helping enterprises adopt generative AI while managing the associated risks. Agarwal explains that the mission of Enkrypt.ai has evolved from developing encryption algorithms to creating comprehensive solutions that provide ongoing management and monitoring of AI applications. This shift aims to ensure that businesses can safely integrate AI technologies without exposing themselves to brand, legal, or security risks. Agarwal highlights the dual approach of Enkrypt.ai, which includes an initial risk assessment followed by continuous monitoring and management. The risk assessment involves simulating attacks on AI systems to identify vulnerabilities, while the ongoing management ensures that any identified risks are mitigated effectively. This iterative process creates a feedback loop that enhances the security posture of generative applications, allowing businesses to operate with greater confidence. The conversation also touches on the economic challenges surrounding generative AI, where many companies invest heavily in projects that struggle to reach production due to unresolved security and compliance issues. Agarwal notes that while there is a democratization of AI technology, the real value lies in how enterprises apply these models. He emphasizes the need for businesses to adopt a proactive approach to security, particularly as they scale their use of AI agents and chatbots. Finally, Agarwal addresses the pressing issue of data leakage, particularly when using third-party AI models. He advises organizations to keep sensitive data on the client side and to choose trusted solutions to mitigate risks. By implementing robust security measures and maintaining a vigilant posture, businesses can harness the power of AI while safeguarding their proprietary information. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Navigating AI Growth: MSPs Tackle Cybersecurity and Data Governance in 2025 with Carolyn April and MacKenzie Brown 33:43

27 days ago33:43

33:43

AI is rapidly emerging as a significant revenue driver for managed service providers (MSPs), with a notable increase in expectations for AI-related revenue. According to recent data, 53% of MSPs anticipate substantial AI revenue this year, a significant rise from 32% the previous year. This shift is attributed to a growing understanding of AI's potential, particularly following the rise of generative AI technologies like ChatGPT. While some companies are genuinely building capabilities, others may still be caught up in the hype. The conversation also touches on the importance of integrating AI into existing services, such as cybersecurity and data management, as MSPs look to monetize these technologies. On the flip side, adversaries are also leveraging AI to enhance their tactics, particularly in social engineering and phishing campaigns. MacKenzie Brown from Blackpoint Cyber highlights that threat actors are using AI to improve their operational effectiveness, making their attacks more sophisticated. This raises concerns about the security posture of organizations that may not have robust data governance and identity management practices in place. As MSPs begin to adopt AI technologies, they must also ensure that their clients have the necessary security measures to protect against these evolving threats. The discussion further explores the ongoing challenges in cybersecurity, particularly regarding basic security practices that remain unaddressed. Misconfigurations in cloud environments continue to be a significant vulnerability, and many organizations still struggle with fundamental cybersecurity measures. Carolyn April emphasizes that while cybersecurity remains a critical revenue driver for MSPs, many are still operating at a basic level rather than advancing to more sophisticated security solutions. This gap presents both a challenge and an opportunity for MSPs to enhance their service offerings. Finally, the conversation touches on the implications of recent developments in cybersecurity policy and enforcement. The discussion highlights the importance of having consequences for breaches of cybersecurity laws, as a lack of enforcement can undermine the efforts of solution providers. Both MacKenzie and Carolyn agree that the current state of cybersecurity policy is crucial for the health of the industry, as it impacts how MSPs can effectively sell their services. The episode concludes with insights on the need for better education and talent development in the cybersecurity field to address these ongoing challenges. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
CoreWeave IPO Signals AI Market Shift; New AI Tools Enhance Communication and Security 16:24

27 days ago16:24

16:24

CoreWeave has successfully launched its initial public offering (IPO), pricing shares at $40 and raising $1.5 billion, marking the largest tech offering in the U.S. since 2021. Despite initially targeting a higher share price, the final valuation of approximately $19 billion reflects a significant reduction in investor sentiment towards AI infrastructure. This IPO indicates a cautious optimism in the market, as CoreWeave capitalizes on the ongoing demand for GPU resources essential for AI development, particularly among smaller developers who cannot afford hyperscaler contracts. However, the reduced pricing raises questions about the sustainability of AI workload demand and the reliance on NVIDIA's supply chain. In the realm of AI communication, PwC has introduced AgentOS, a platform designed to enhance collaboration among AI agents within enterprises. After observing that many AI agents operate independently, PwC aims to create a more integrated environment that allows these agents to work together effectively. The platform supports major systems from companies like Anthropic, Google Cloud, and Microsoft Azure, enabling organizations to automate complex tasks more efficiently. This initiative highlights the current fragmentation in enterprise AI deployments and the need for improved interoperability among AI systems. Intel has also made strides in AI adoption with the launch of new initiatives targeting edge computing in industries such as retail and manufacturing. Their new offerings, including Intel Edge Systems and Edge AI Suites, aim to facilitate the integration of AI into existing infrastructures while addressing cost and performance challenges. By collaborating with partners like Cisco, Intel seeks to enhance real-time analytics and data privacy, emphasizing the importance of AI in low-power environments. These developments reflect a broader trend towards the evolution of AI infrastructure and its application across various sectors. As Microsoft celebrates its 50th anniversary, it highlights the economic opportunities generated through its extensive partner ecosystem. A recent survey indicates that for every dollar Microsoft earns, its partners earn significantly more, showcasing the value of collaboration in driving innovation. However, as Windows 10 approaches its end of support, small and medium-sized businesses face challenges in managing their IT infrastructure, particularly concerning legacy systems and cybersecurity vulnerabilities. The transition away from outdated operating systems presents a significant opportunity for IT service providers to offer essential services in asset management and endpoint protection, ensuring that businesses can navigate this complex landscape securely. Four things to know today 00:00 CoreWeave IPO Taps the Brakes on AI Hype—Still Pulls in $1.5B Backing for GPU-Powered Growth 03:40 AI Agents Start Talking, Retail Shelves Get Smarter, and Accents Get a Makeover—Here Comes the New AI Stack 07:48 Microsoft’s Still Making Money for Everyone—But Windows 10’s Exit Could Cost SMBs Big 10:59 From Hotel Tasks to Missile Warnings, Who’s Watching the AI? A Deep Dive Into Control and Risk Supported by: https://www.huntress.com/mspradio/ https://getflexpoint.com/msp-radio/ Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
Navigating Cybersecurity and AI: Insights from Andromeda Technology's 30-Year Journey with Jeff Borello 22:48

29 days ago22:48

22:48

Jeff Borello, CEO and co-founder of Andromeda Technology Solutions, shares insights into the managed services landscape, particularly focusing on the needs of manufacturing clients in the Midwest. With over 30 years of experience, Borello discusses the evolution of his company from a break-fix model to a pure managed services provider, emphasizing the importance of project delivery and cloud migration. He highlights the company's commitment to providing flat-rate monthly services while maintaining a strong professional services team to address complex technical needs. Borello notes that many potential clients often come to them already dissatisfied with their current managed service providers, primarily due to poor response times and unresolved issues. He explains that while customers may initially seek project work, the focus is on transitioning them to a managed service platform to better understand their needs. Cybersecurity is a significant concern, but many clients only prioritize it after experiencing an incident, leading to a challenging sales process that requires careful navigation. The conversation also touches on the internal operations of Andromeda, which has been recognized as one of the best places to work in Illinois. Borello discusses the importance of documenting processes and ensuring adherence to them, as well as the challenges of maintaining a strong company culture in a hybrid work environment. He emphasizes the need for a middle management layer to facilitate day-to-day operations, allowing leadership to focus on strategic growth. Looking ahead, Borello expresses a desire to streamline tools and integrate automation and AI into their operations while ensuring that customer service remains a priority. He acknowledges the potential disruptions that generative AI could bring to the industry and the need for a careful balance between efficiency and customer satisfaction. Ultimately, he remains optimistic about the future of Andromeda, driven by a strong team and a commitment to continuous improvement. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

Business of Tech: Daily 10-Minute IT Services Insights

1
ChatGPT's Emotional Impact, AI Arms Race Insights, and IT Leadership Diversity Stagnation 15:03

29 days ago15:03

15:03

OpenAI has released research in collaboration with the MIT Media Lab that explores the emotional impact of using ChatGPT. The study indicates that while over 400 million people engage with ChatGPT weekly, only a small number form emotional connections with the chatbot, which is primarily marketed as a productivity tool. Notably, female users reported a decrease in socialization after four weeks of use, and those who interacted with the chatbot in a voice different from their own experienced heightened feelings of loneliness. The findings suggest that users who bond with ChatGPT may face increased loneliness and emotional dependency, prompting OpenAI to submit these studies for peer review. In the competitive landscape of generative artificial intelligence, OpenAI is reportedly facing significant financial challenges, with annual operating costs estimated between $7-8 billion. AI scholar Kai-Fu Lee points out that as foundational models become more commoditized, OpenAI may struggle to compete with cheaper alternatives like DeepSea, which operates at just 2% of OpenAI's costs. Lee emphasizes that the economics of the AI industry are shifting towards open-source models, which are cheaper to produce and operate, suggesting that while OpenAI is not on the brink of collapse, the market may soon be dominated by a few key players. The podcast also discusses the evolving capabilities of AI models, highlighting the latest version of ChatGPT, which can now blend text and image generation and respond to voice commands. Additionally, DeepSeek has upgraded its AI model, showing improved performance in coding and reasoning tasks, while Google has introduced its Gemini 2.5 Pro model, which boasts enhanced reasoning capabilities and a large token context window. These advancements indicate a trend where AI models are becoming more versatile and capable of handling complex tasks, emphasizing the importance of deployment flexibility and cost efficiency in the evolving AI landscape. Finally, the episode addresses ongoing privacy concerns surrounding AI technologies, including a new complaint against OpenAI in Europe for generating false information and a settlement reached by Clearview AI regarding privacy violations. The discussion highlights the legal implications of using generative AI tools, particularly in relation to GDPR compliance. Additionally, the podcast examines the lack of diversity in IT leadership, revealing that despite efforts towards diversity, equity, and inclusion, the demographic makeup of IT leadership remains largely unchanged, underscoring the need for continued focus on inclusive leadership in the tech industry. Four things to know today 00:00 Talking to ChatGPT Might Hurt Your Mood—And OpenAI’s Bottom Line 04:15 Who’s Winning the AI Arms Race? Depends If You Want Comics, Code, or Context 08:10 From Encrypted Chats to AI Slip-Ups—More in “What Could Possibly Go Wrong?” 12:00 All Talk, No Change? IT Leadership Still Looks the Same in 2025 Supported by: https://syncromsp.com/ Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…

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Business of Tech: Daily 10-Minute IT Services Insights « » Revolutionizing Healthcare with AI and Data Analytics: A Conversation with RJ Kedziora

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Revolutionizing Healthcare with AI and Data Analytics: A Conversation with RJ Kedziora