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Upon Arrival is for people creating unforgettable travel and event experiences for corporate clients. This community thrives on inspiration, ideas and strategies which are needed now more than ever through challenging times. The drivers for incentive travel are still strong and it’s just a matter of finding where the success stories are. Upon Arrival aims to uncover these stories to see how the strategists amongst us are learning new ways of doing things and even discovering new destinations ...
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Ever wondered how to grow your podcast audience through LinkedIn? That's revealed in this episode. We also look at practical strategies to avoid being penalised by the platform's algorithms like clever link insertions, tagging, and photo post techniques. Plus, the power of polling and crafting compelling content. Finally, Danielle shares her wisdom…
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Ready to revolutionise your LinkedIn approach and demystify the platform's algorithms? LinkedIn strategist and disruptor Danielle Fitzpatrick Clark continues to guide us through the maze of profile optimisation, unveiling strategies that turn your profile into a target audience-attracting magnet. She also shares advice on engagement tactics, how to…
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Can your LinkedIn profile serve you in much more powerful ways than just a virtual resume? What if you could turn it into a website or funnel? In this conversation with Danielle Fitzpatrick-Clark, a digital marketing maven and dream client attraction specialist, we unravel the key to transforming LinkedIn profiles into irresistible lead magnets. Da…
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Is it possible to get your marketing wrong by over-branding your event? And where are many event marketers getting the languaging wrong? Kraig Kleeman shares why the focus on product-centric language in branding needs to shift towards outcomes and creativity. This episode also learns from his insightful journey to becoming a $30 million entrepreneu…
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There's a fascinating connection between the arts and your events that can hold a transformative power. Imagine blending music, theatre, improv comedy, and dynamic choreography—turning ordinary corporate meetings into riveting, memorable experiences. This not only almost guarantees a memorable event, it also fortifies retention and amplifies learni…
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Sometimes we can stick to safe formulas while the rest of the world forges ahead with innovative ways for our events. Event producer Nathan Cassar believes this is what's happened to Sydney's Vivid Festival and other events that have not yielded the desired results for attendance, scoring wins for creativity or building community. But all is not lo…
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Could your next emcee be the ultimate secret weapon to unlocking the untapped potential of your events? Imagine a captivating force that goes beyond mere introductions and announcements, delving deep into the layer of genuine connections and unforgettable moments from the moment your attendees walk through your event door. It's a game-changer that …
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Don't let the next conference you organise be just another forgettable event. Here are six ways you can create more engagement at your future events, with a focus on networking and professional development, at zero or minimal extra cost. This includes extended sessions, creative afternoon breaks, personalisation and the use of "passports". Mark Her…
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From the dark web to lecture halls at MIT, we look at some over-arching global trends that are challenging the way we work and conference. So how has the world changed and how do conference planners need to adapt their programs and run sheets? Also how can we leverage content beyond conference days and can technology can be seen as a friend rather …
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The community of disabled travellers is enormous, yet largely overlooked as a tourism market. That may change once hospitality vendors realise that this market tends to spend up to three times more than the average tourist, even if they're booking budget accommodation. We explore this untapped market, bust some myths about what disabled tourists ex…
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Ever feel like your tech is running you instead of the other way around? You're not alone. In this exploration of our digital lives, Dr Kristy Goodwin continues to look at the surprising ways our tech habits can affect our biology and productivity. We also discuss the fascinating world of chronotypes (your internal clock that says when you're natur…
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Imagine holding your breath every time you checked your inbox. Sounds crazy, right? But this is what science says you're doing every time you log in, without even realising it! Email apnea is one of the reasons why people believe a digital detox holiday will bring back balance to their lives, but it doesn't work. In this episode, Dr. Kristy Goodwin…
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If hybrid work arrangements are not working at your office, perhaps it's time to change the model. In fact, there are five levels of remote work to choose from. They range from team connectivity in the office to true modern flexibility in a hybrid environment. Melissa also shares tips on overcoming overwhelm and achieving work-life integration. Wor…
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Business tourism and event designers are all about creating awesome experiences. So why does it suck when we have to go back to the office? We've been sold some myths - like open office plans are always better for collaboration or that aesthetic design has no bearing on performance. But look a little deeper and you'll find some untapped productivit…
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In the mad world of event planning, long hours and demanding project management timelines are part of the deal. That's why it's important to think about the life you want from the get go and be intentional about creating it. The good news is, there are tools to help you get there. Ashley N Cline is an experienced digital marketing consultant who sp…
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Consumer behaviour has shifted, so your digital marketing strategy will not work if you're still using tactics from last year. But what should you change and how should you re-prioritise your marketing budget? This is a deep dive on acquiring leads, abandoned cart marketing and the three essential pieces that are driving the most effective digital …
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Between the scramble of our borders re-opening and a looming economic crisis, there's still much to navigate in the workplace. Here are some strategies for employers in smaller tourism and event companies that wonder how they can compete with bigger giants for their dream talent and approach the fluctuations in staffing needs. We also look at the M…
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You may know that offering the highest salary does not guarantee you'll attract the best candidates to your company. But did you know you can dial in your recruitment process with such accuracy, you'll get it right the first time, saving you and your team the financial and emotional cost of finding your dream staff, even in an ultra-competitive mar…
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Em and Fuzz, two Top Gun pilots, reveal the secrets of their 98% mission success rate and show us how to channel our inner Maverick to break barriers, stay focused and reach our goals. They believe while their cockpits and our corporate offices may look worlds apart, the pressures we put ourselves under are often the same. Em (whose call sign is Sq…
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Capturing and retaining attention has become one of the biggest challenges for event planners. The attention economy is the key to understanding how to break through the noise and create events that truly resonate with your audience. This is a timely reminder that we now live in a world where every second is a battle for people's focus, including o…
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If you're struggling to find success on LinkedIn, it could be simple things like how your profile is set up or how you're making connections on the platform. So what is the best way to message someone on LinkedIn, and what should you avoid doing in those messages? Scott Aaron is an award-winning online marketer, 3x best-selling author, top podcaste…
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Mental health has become a buzzword since the pandemic, with new departments and increased support set up across event companies. But what would happen if we shifted the conversation from mental health to mental fitness? El Kwang shares his observations, plus the one change he made in his calendar that's put him in position to say yes to new opport…
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Have you ever made a difficult decision NOT to be part of an industry network or membership? Especially when most of your peers are part of that community? The answer to that question might be, well how different do YOU want to be? How can you stand out by making unconventional choices? Shane Mahoney is a serial entrepreneur, luxury lifestyle speci…
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Do you take the time to dream up an ultimate experience you could create for yourself or someone else (think clients)? Simply by asking what's possible and not dismissing the idea too quickly because it sounds way beyond what you're used to. Shane Mahoney has left no stone unturned in putting together what would make the dreams of James Bond's bigg…
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How do comedians wing it all the time? They don't (!) and their process for getting so good on the stage can help us all become better communicators and public speakers. This includes how to recover when your joke falls flat and how to be remembered as being funny, even when you were mostly not. Brenden Kumarasamy faced numerous obstacles as a chil…
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Learn powerful strategies to help you conquer your fear of public speaking and take the stage with confidence. Using repetition, motivation, and a greater teacher than fear, anyone can become an effective communicator. It all starts with a simple random word exercise. Brenden Kumarasamy faced numerous obstacles as a child. Growing up in Montreal, h…
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If you're eating and resting well but still struggling to find the energy you used to have to run your business, the answer may lie in other parts of your body. Learn about the fascinating connections between the mental and emotional aspects of health, and how to retrain the nervous system to restore the body to its optimal state. A former nurse, L…
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Predictions for the skyrocketing cost of travel post-pandemic have come true. Plus, we're also paying in flight chaos, delays and luggage delivery frustrations. How long will this last and how will looming economic challenges impact travel? What impact will the reopening of China's borders have on the travel industry? David Beirman is a tourism cri…
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Do you really want 2023 to be anything like 2022? Many people have told me this year has been crazy. Nothing about going back to normal was normal. Here are some of my personal reflections and a teaser for what's in store next year. Connect with Adelaine: Email: uponarrivalpodcast@gmail.com Record interviews remotely with Riverside: bit.ly/RecordWi…
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How do you create the ultimate office Christmas party? There are some simple but big ideas that can make your event a great success, whether the idea of being volunteered to organise the big year-end event at your workplace fills you with excitement or dread. For example, if you know what to do with lighting and the size of your props, that’s more …
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There's so much opportunity in Christmas gifting that most people either ignore or are unaware about. We all know about the ones that seriously miss the mark, like the loud, knitted Christmas jumper or worse, a Santa Claus Conquers the Martians DVD. But what if you got the gift right? What kinds of doors could that open for you? Nicky Billou is the…
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Just when you think you've figured out hybrid, the Metaverse presents itself as the new frontier for the events world to conquer. But who really understands how the Metaverse works, much less how it works for events? Can it be as immersive as in-person events and how much will an event in this space cost? These many questions are answered by Valeri…
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An indigenous Welcome to Country ceremony is often what greets visitors on their arrival to Australia for events. But for most visitors, that's where the encounter with Australia's Aboriginal culture stops. Which is a shame, because Aboriginal culture is layers deep with insight and fascination for those who take the time to explore it. Robert Tayl…
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Creating incredible events will turn attendees into your ambassadors. But professional event planning can also be quite the emotional journey. Not only do you need to be on top of your game, coming up continually with unique and inspiring ideas because cookie cutter approaches no longer work, you need to make sure you're making the right decisions …
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How do you duplicate a successful Australian business events company in America? Perhaps by learning from someone who's already done it! Melissa Park is a whizz at transforming struggling events, even turning around a company's flagship annual conference to become profitable by $424k in less than a year. The founder of Melissa Park Events straddles…
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Running events can give you a sense of chaos. But what if you could turn inner feelings of chaos into instant calm, using a secret hack that native American Apaches have always known? This episode reveals that hack, plus a look at booking trends in the events world. Scott Stein is the author of Leadership Hacks and has worked with companies like Am…
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Tourism and event companies are under pressure to meet demand while staffing levels are challenging. It's put more stress on leaders and teams who can benefit from leadership hacks now more than ever, on every day battles like email and effective delegating. Especially in a hybrid and multi-generational working world. Scott Stein is the author of L…
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In-person events may be back but virtual is no longer the poor cousin of events. Still, how do you get the most out of the dynamic and interplay between in-person and virtual? What are future-thinking entrepreneurs and companies doing to generate leads today? And what or who is the missing opportunity for the majority of events? Jonathan Kazarian i…
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What happens when you hitchhike across America with no money or food? You learn a lot about people and yourself. And you learn even more when you've travelled to the world's seven continents, allowing the wildest experiences to bring out the best leader in you through a deep process of self-discovery. Adventure coach Mike Green puts high performanc…
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Mastering the inner game of entrepreneurship is sometimes confronting work. But those who do the work are rewarded in spades, in both life and business. So how does our inner world impact our outer world? What are our most common blocks to success and what do we need to know about the personal psychology of money making unconscious decisions for us…
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The number one reason why people leave an employer is because they feel a disconnect from their supervisor. But there are many things leaders can implement to prevent the talent bleed, especially needed at a time when the Great Resignation is at play and there's an acute shortage of hospitality workers around the world. Dr Troy Hall is a global exp…
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What's involved in creating the world's Ultimate James Bond Experience and who would you have to kill to make it happen? Jokes aside, Shane Mahoney has left no stone unturned in putting together what would make the dreams of James Bond's biggest adventure fans a reality. But Shane doesn't just want to be known for his Bond creation. He is passionat…
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Can you trust your intuition to lead you out of the most difficult circumstances and into a life of joy and fulfilment? Award-winning artist and movement leader Stef Mariani believes you can, having experienced personal tragedy and learning how to move herself from being shut down to playing at the top of her game in just a few years. Stef Mariani …
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The promise of a post-pandemic reset has been underwhelming for many people juggling work and home life. As long as expectations at the office haven't changed, overwork is here to stay. So what can you do to take back some control of your work-life balance? And what is the real cost of not dealing with stress properly? Dr Karen Morley is an executi…
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Everything we want to achieve is an inside-out job. The difficult truth is, the reason why we aren't as successful as we'd like to be can often be found in the way we think... much of it unconsciously. How can we recognise the things that hold us back and give ourselves the best chance of moving forward? Luke Harlan is a transformational mindset co…
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Music has often played a fan-favourite role in team-building exercises that take participants from unfamiliar territory into a new space of connectedness. But it's become even more important now with many companies going through mergers and acquisitions, leaving staff unsure about their future. How can enrolling members who are even slightly suspic…
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Being an entrepreneur in a foreign market presents unique challenges and opportunities. But if you can make it against all the odds, you can position yourself as the only logical solution for the services you offer. A similar approach can be taken to how you connect with people on LinkedIn. Tyron Giuliani went from being an army officer in Australi…
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John North has had to pivot multiple times when things kept crashing and burning through no fault of his own. By necessity he's transitioned to a serial entrepreneur, digital marketing strategist and app developer. He's also written seven #1 Best-Selling books along the way, including Startup Secrets, where he outlines five steps to fast track from…
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Two months ago, New Zealand's tourism minister, Stuart Nash, told the country's tourism industry players to prepare to have no international tourists for another year. Then, the government said it would start opening in stages. But the 7 day isolation requirement stays, meaning it's still not viable for most tourists to visit, which is devastating …
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With Omicron and messy fiascos like the Novak Djokovic - Australian Open saga, you might be tempted to think that Covid 19 pandemic disruptions won't be letting up anytime soon to allow tourism to recover. But there's hope we'll learn from past mistakes. A look through the lens of how government and the media have historically dealt with tourism cr…
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