Consulting It’s not all smooth sailing! That is why in the 66th episode of our podcast, I team up again with Annie McNeely (Quality Management System Professional and Certified ISO 90001 Auditor), to uncover the key challenges we face as consultants working with small businesses and charities. In this episode, we discussed: The need for myth-bustin…

Are audits a game-changer for your business, or just another daunting task on your to-do list? Tune in to Episode 65 of our podcast, where we explore the topic of audits and why they’re crucial for your business's success! We’re thrilled to have Annie McNeely, a Quality Management System pro and Certified ISO 9001 Auditor, share her insights on: 🎙️…

Ready to take your business to the next level? In this episode, consultants Cristina and Annie MacNeely dive into businesses' most common mistakes when tackling GDPR and Quality Management – and how you can dodge them! Whether you're just starting out or in the middle of your journey, we have tips to help you stay on track and get the best value ou…

In this episode, we explore the most frequently asked questions that we get asked from our clients as part of our consulting work. Join me and Annie McNeely, a seasoned Quality Management System Professional and Certified ISO 9001 Auditor, to get answers to your burning questions. We discussed: ✅ The cost involved in our services. ✅ How long it tak…

In this 62nd episode of our podcast, we have again Stef Elliott, a seasoned Digital Engineer, GDPR, and E-Privacy Professional, to discuss in detail "The Hidden Impact of Cookies and Pixels on Your Website Visit. We explored: How cookies and pixels are used by websites to track visitors and gather data. How using data from web analytics tools can s…

Say hello to Episode 61! In this exciting episode, we continue our exploration of website cookies and pixels with Stef Elliott, a Digital Engineering expert. This time, we're focussing on the benefits these digital tools offer to both businesses and end users. Discover how cookies and pixels can ✅ Enhance the functionality of websites. ✅ Provide va…

Here's to Episode 60 with Us! In this episode of our podcast, we're joined by Stef Elliott, a Digital Engineer with deep expertise in GDPR and e-privacy. Together, we discuss the website cookies and pixels, unravelling the topic and exploring their impact on both businesses and users. We discuss: ✅ What exactly are cookies and pixels, and how do th…

In this episode, we yet again sit down with Data Protection expert Rowenna Fielding to unravel the importance of having a clear purpose for data processing. We explore: ✅ Why it is important to have a clear purpose for data processing. ✅ Why businesses should continuously evaluate their purpose for data processing. ✅ The difference between data pro…

Navigating the complexities of GDPR can be daunting for business owners, but understanding Legitimate Interest Assessments(LIA) is essential for compliance. That is why in the 58th episode of our podcast, I sit down with Data Protection expert Rowenna to break down the concept of an LIA and explore what makes a successful assessment. In this episod…

Navigating GDPR can feel like a minefield for businesses. That is why we chose to use the 57th episode of our podcast, with data protection expert Rowenna Fielding, to dissect the different approaches businesses can take to tackle compliance. We discuss: ✅ Common misconceptions about GDPR ✅ Data protection failures ✅ The importance of accountabilit…

Should you treat people's data with integrity and respect? In the 56th episode of our podcast, we sit down again with Rowenna Fielding, a passionate Data Protection Officer and digital privacy advocate, to discuss the critical importance of treating people and their data with integrity and respect. The key takeaways from this episode are: ✅ Why tra…

Are you confused about what exactly is personal data under GDPR? Click play to find out! In the 55th episode of our podcast, we provide clarity on data protection with Rowenna Fielding, a seasoned Data Protection Officer. We break down: ✅ The jargon of Article 4 of the GDPR into plain English ✅ Exploring what personal data really means in practical…

Data Hoarders Beware! Holding onto unnecessary data can be risky for you and your organisation and may also violate GDPR. In the 54th episode of this podcast, we have once again invited Scott Sammons, a Remote Data Protection Officer, to discuss the importance of data deletion. You will learn: ✅ Why keeping data can be a major liability. ✅ When dat…

would you like to build trust with your customers and be ahead of your competitors? Then pay attention. In this episode, we're once again joined by Scott Sammons, a Remote Data Protection Officer, to discuss the importance of getting your customers opt-ins the RIGHT WAY. We discuss: ✅ The importance of complying with GDPR and practicing transparent…

Does the thought about sending data from the UK to the US bother you? are you worried about its safety? Fact is, data transfer regulations can be confusing, and many things could go wrong. Join me in another podcast with Scott Sammons, a Remote Data Protection Officer, as we break down the fuss surrounding UK to US data transfer. In this podcast, S…

Is AI a friend or a foe? How Does AI REALLY Affect Us? AI is everywhere these days, but how exactly is it changing the world around us? Join me and Scott Sammons, a Remote Data Protection Officer, as we discuss the impact of AI development on humanity! In this podcast, we discuss: The need for AI regulation and how AI may transform our work now and…

We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience. I'll …

In this episode, I chat with Mandy Allen from CRM Insight about how a CRM system can supercharge your business marketing campaigns. We dive into why accurate data is crucial, how to identify your target audience for the best results, and the right way to get consent, complete with real-life examples. Plus, I share the key criteria for valid consent…

Today, I'm chatting with Mandy Allen from CRM Insight about how a CRM can really boost an organization's workflow, especially in sales, and how it can help predict future sales. We'll also cover some common pitfalls, what to keep an eye out for, and why having a CRM doesn't relinquish you from your data protection obligations. #crm #dataprotection …

Mandy Allen from CRM Insight and I chat about how a CRM can boost customer relationships, increase satisfaction, centralise data, control access, automate and optimise processes, and improve data quality and records management. If you haven't yet introduced a CRM in your business or you're thinking about upgrading your current one, tune in! You'll …

James, from Uptech, and I have a great discussion about email marketing. We covered why it's important to get proper consent and the right way to do it, so you don't run into legal trouble. I particularly wanted to talk to James on this topic, given his 20+ years experience in the sales and marketing sphere, and ask him to share his thoughts. #gdpr…

Do you have a Ring doorbell or similar device at your home? Do you use CCTV cameras for home security? If so, you may need to comply with GDPR, which governs data protection. Non-compliance could lead to serious consequences, including potential lawsuits from your neighbours. In this episode, I cover what you need to know before installing monitori…

Previous episodes discussed how younger generations lack knowledge about data protection. In this episode, Emma Martins, Chief Commissioner of the DMC, explains how she addressed this issue as the Data Protection Commissioner of the Channel Islands. Could this approach be applied across the UK? #gdpr #dataprotection #commissioner #dmc #generations …

I’m talking once again with Emma Martins (Chief Commissioner of the DMC) and we explore how our very different career paths have led us to this profession and how we came across GDPR and fell in love with it. How we have faced many challenges and how we have overcome them. If you would like to know more about GDPR and how it applies to your busines…

Join us for an insightful discussion featuring the amazing Emma Martins, Chief Commissioner for the DMC, as we explore the pivotal role of women in the realm of Data Protection. Together, Emma and I explore the unique contributions women bring to this industry and the significance of achieving gender balance within it. We reflect on how the landsca…

In this exciting episode, Emma Martin (former Data Protection Commissioner of the Channel Islands and now Chief Commissioner for the DMC) joins me for a lively discussion on the fascinating world of AI! Together, we're diving deep into how this technology could shake the very foundation of our democracy. Our conversation is sparked by the eye-openi…

Hello and welcome to the Why Such a Fuss podcast, your go-to source for all things related to data protection, broader disciplines, and business matters. Today, we're delighted to have Annie McNeely, an ISO 9001 practitioner, back on the show. In this episode, Annie and I dive into the topic of 'quality.' We explore what quality entails and why it …

Annie and I continue our journey of discussions and this time we are diving into Continuous Improvement which is all about constantly finding ways to make things better, smoother, and more efficient. Constantly finding ways to improve operations is crucial for staying ahead in our ever-evolving world. Continuous Improvement is at the core of many o…

What is a Business Continuity and why it's important for an organisation to have one. As part of the GDPR & ISO common themes programme Annie McNeely and I talk about this very subject in this episode. Something to consider is that a Business Continuity plan covers the entire business – processes, assets, personnel and more. It is not just focused …

Annie Mcneely, an ISO 9001 practitioner, and I will be talking about Risk Management, which is present both in ISO 9001 and GDPR and we want to highlight it's importance. It features quite often in the GDPR putting obligations on organisations to carry out risk assessments especially when introducing change and in ISO 9001 is about mitigating risks…

In this episode Annie McNeely and I are going to address Change Management and why it plays an important part in any organisations, large or small. How change management helps an organisation to identify and manage risks and how had the Post Office carried out some key steps would have avoided the pitfalls and prevented over 500 postmasters and pos…

Both ISO 9001 and GDPR make reference to Records Management and its importance so Annie McNeely and I explore this subject to provide clarity and understanding. Cristina says => "Under the GDPR records management enables sound data governance – which is essential for good data protection. Having an effective records management system in place helps…

Annie Mcneely, ISO 9001 practitioner, and I are keeping on with the ISO 9001 & GDPR theme and in this episode we discuss the importance and benefit to an organisation to having a process driven approach. Having processes in place and documented it enables the organisation to put in place measures to facilitate business/service continuity, which is …

I am joined by Annie Mcneely, ISO 9001 implementer and auditor, and we discuss how ISO9001 and GDPR support each other and the key elements that they have in common. In this episode we are focusing primarily on the differences and the similarity between the two disciplines Keep listening for upcoming episodes where Annie and I will be discussing: A…

I'm joined once again by Laura Shaw from Training Progress who in a previous life was a Vet Surgeon and Nurse Manager to discuss what should be considered when buying and selling a practice. And as usual there is a GDPR element to it as well - after all the aim of this podcast is to generate awareness of GDPR and how it features in all aspect of a …

In this episode Laura and I explain how Training Progress can support business and GDPR processes. The GDPR has some key processes that any organisation must follows and so it's important to have a robust system that can support them. The regulation also demands that in order for an organisation to fulfil its obligations it must have supporting pro…

In today’s episode Laura Shaw, who is the Business Development manager at Training Progress and in a previous life a vet surgeon, and I are continuing our discussion on how the Training Progress system can be used as a document management system. If you would like to know more about GDPR and how it applies to your business, we can be reached at inf…

In today’s episode I’m joined by Laura Shaw, who is the Business Development manager at Training Progress and in a previous life a vet surgeon. Laura and I have taken the opportunity to discuss how Training Progress can support a GDPR implementation and maintenance and how Laura and her team are using for that exact purpose. I also explain how I us…

Where is the data kept? Are you using a shared environment to store your data to facilitate collaboration amongst your workforce? if you are, what are the things that you should be aware of with regards to data protection and security? Do you know if a cross data transfer is taking place? and if so, do you know if the correct safeguards are in plac…

When it comes to working from home from a GDPR perspective several things should be considered. First of all security. Secondly remote working policies Organisation must bear in mind that the employee has a right to privacy in their home and I explain what this means and how the organisation, perhaps unintentionally can over step the mark. While Ja…

What is a Data Controller and what is a Data Processor? These are two key roles within the GDPR and it is important to understand which role your organisation fulfils to determine and understand your legal obligations. In some instances you might be fulfilling both roles, and so it's essential to be aware what your business obligations are under on…

James, from Uptech, and myself will be discussing all of the measures that an organisation can take to avoid a data breach. From: Technical security measures such as password and encryption Physical security measures organisation security measures and some other obvious measures If you would like to know more about GDPR and how it applies to your b…

Everyone is talking about it so I thought I'll do a podcast with my view and explain how it could all have been avoided if they had applied GDPR and Data Protection by Design. People would have not lost their lives, their savings, their livelihood etc... Happy listening! If you would like to know more about GDPR and how it applies to your business,…

In this episode I share with you 3 real cases in which HR and GDPR meet and how to go about it the right way. I will explore how consent is not always the answer to everything which HR tends to use for everything. what steps to take when using 3rd parties in an employer/employee scenario and what exceptions are available during a negotiation. If yo…

What should you do if you have a data breach? James and I are discussing what actions an organisation should be taking in the event of a data breach. Such as consider whether the data impacted was personal data and if so the categories of data, are you the controller or the processor, what type of data breach it was, was the breach intentional or u…

Do you know what a data breach is? would you be able to identify it if it presented itself to you? If the answer is No or Yes but it's a shake yes – then it might be worth you listening to this short podcast. Not only it provides you with a definition of a data breach that will enable you to recognise and identify them it also tells you what action…

In this episode James and I are sharing some data security incidents that have recently taken place to keep you up to date. The first covers the IT provider CTS who provides IT system to conveyancing firms which has suffered a cyber-attack, and a large number of conveyancing solicitors are unable to access the data and therefore complete the requir…

Did you know that sending an email to wrong email address is the most common breach? In fact is one of the top breaches reported to the ICO and while they seem innocent on the surface they can cause real harm to individuals. In this episode I will be sharing some tips on how to avoid these type of data breaches - so listen in! :-) If you would like…

In this episode the focus is on data transfer, which is a complex subject and can be confusing. We have taken this subject right back to the basic with the aim to provide clarity and understanding. What is a data transfer? The different types of data transfer What safeguards you need to put in place if the transfer is to a country that does not hav…

In this episode James and I are exploring how GDPR & Cyber Security apply to different size businesses. Solopreneur, microbusinesses, large SME and charities. This is a question that we often get asked so we thought to tackle it in this podcast If you would like to know more about GDPR and how it applies to your business, we can be reached at info@…