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Episode 50 - How can a CRM solution assists with customer service and support?
Manage episode 427367741 series 3508425
Kandungan disediakan oleh Cristina Vannini-Goodchild. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Cristina Vannini-Goodchild atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience.
I'll also be covering some of the most common mistakes organizations make when using a CRM. These errors can lead to data leaks, misuse, and leave the company vulnerable to reputational damage and potential lawsuits. Stay tuned for some valuable insights!
#gdpr #dataprotection #crm #customerservice #customersupport #support #helpdesk #damage #dataleakage
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