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Ep 28: The Truth About Client Changes: Protecting Your Profit and Process
Manage episode 434086615 series 3509706
What should you do when a client starts sending you items to evaluate? In this episode we discuss handling changes that the client initiates in design projects and the importance of respectfully evaluating items that the client provides to ensure they fit the design plan and overall project goals.
We recently had a similar client experience (yes, we are in the trenches with you!) and share how we approached this client who wanted to save money by selecting a less expensive item for their project. Communication is key and we must, as professionals, assess these items, even if they are outside the initial scope, to avoid potential issues and ensure client satisfaction. The foundation to having a successful client relationship is established by a clear scope of work and being transparent with clients about the process and associated costs.
Have a question--click here to ask us.
RESOURCE LINKS:
Damn Good Designer - Damn Good Designer - Website
- The best business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.
The Design Paradigm - The Interior Design Paradigm - Website
- A 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room. It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.
Join our FREE Facebook Groups
For designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.
Subscribe to our Newsletter and get our FREE download
- Hidden Keys for Growth for 2025 - DOWNLOAD NOW
***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***
Mentioned in this episode:
The Design Paradigm - One on One Business Strategy Program
44 episod
Manage episode 434086615 series 3509706
What should you do when a client starts sending you items to evaluate? In this episode we discuss handling changes that the client initiates in design projects and the importance of respectfully evaluating items that the client provides to ensure they fit the design plan and overall project goals.
We recently had a similar client experience (yes, we are in the trenches with you!) and share how we approached this client who wanted to save money by selecting a less expensive item for their project. Communication is key and we must, as professionals, assess these items, even if they are outside the initial scope, to avoid potential issues and ensure client satisfaction. The foundation to having a successful client relationship is established by a clear scope of work and being transparent with clients about the process and associated costs.
Have a question--click here to ask us.
RESOURCE LINKS:
Damn Good Designer - Damn Good Designer - Website
- The best business coaching for Interior designers—seriously. This is not some wham-bam glamathon; It is the real deal you have been looking for and what is missing from the business coaching marketplace today.
The Design Paradigm - The Interior Design Paradigm - Website
- A 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about running a profitable business and being the expert in the room. It is the only coaching program to combine individual attention & accountability with live group workshops, honest video presentations and customized attention to your needs.
Join our FREE Facebook Groups
For designers who need honest talk and a place to work on the business, marketing and promotion small business owners need.
Subscribe to our Newsletter and get our FREE download
- Hidden Keys for Growth for 2025 - DOWNLOAD NOW
***Any use of this page and its content to develop or train artificial intelligence or to do computer analysis is prohibited.***
Mentioned in this episode:
The Design Paradigm - One on One Business Strategy Program
44 episod
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