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Ep 32: Catastrophic Comebacks Begin with the Intake Process (Part 2)
Manage episode 397438561 series 3506535
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Let’s finish our conversation with Stacy Miller, an intake specialist at Speaks Law Firm, about the intake process that we go through with clients dealing with catastrophic injuries. The intake process isn’t one that people are usually familiar with but it’s the front line for people reaching out to Speaks Law and we rely on that team to help establish trust during a difficult time.
Our conversation with Stacy will give you a much better understanding of what’s involved in the intake process, the role she plays on our team, and what skills are necessary to help assist someone who’s looking for help with a catastrophic injury.
Part 2 will go more into how she balances the multiple tasks during the intake process, her advice on what to pay attention to when you reach out to a firm for the first time, and why that first impression means so much.
Here’s some of what we discuss in this episode:
0:00 – Intro
1:46 – First impressions
3:50 – Her approach to intake
6:16 – Relationship with other members of the team
9:50 – Her advice to people looking for help
Learn more about how Speaks Law Firm can help you: https://www.speakslaw.com/
Schedule your FREE case review: https://www.speakslaw.com/our-team/r-clarke-speaks/#contactFormTarget
Find us on YouTube: https://bit.ly/3R40YMP
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