Why Listening Is Key To Patient Retention Dental Boss Lady Leadership Academy podcast

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Kandungan disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Terri Pukanich and Dr. Terri Pukanich atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Dental Boss Lady Leadership Academy Podcast « »
Why Listening Is Key To Patient Retention

3y ago 29:34

Kongsi

MP3•Laman utama episod

Kandungan disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Terri Pukanich and Dr. Terri Pukanich atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.

Bullet points

(00:47) Patient retention

(01:49) Customer service and running a business during Covid

(03:30) Making things right and having compassion

(07:02) Having gratitude for patients who complain

(09:45) Meeting expectations

(15:53) Listening to your patients

(17:03) Tracking retention inside your practice

(19:29) Increasing your retention

(23:50) Think about your response first

(25:48) Saying you are sorry

… continue reading

68 episod

#Business #Dentalbosslady #Dentalpreneur #Dentistry #Howardfarran #Practicemanagement #Tbone #Fitness #Terri Pukanich #MBA #Dr Terri Pukanich #Dentists

Artwork

Why Listening Is Key To Patient Retention

Dental Boss Lady Leadership Academy Podcast

published 3y ago

Kongsi

MP3•Laman utama episod

Kandungan disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Terri Pukanich and Dr. Terri Pukanich atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.

Bullet points

(00:47) Patient retention

(01:49) Customer service and running a business during Covid

(03:30) Making things right and having compassion

(07:02) Having gratitude for patients who complain

(09:45) Meeting expectations

(15:53) Listening to your patients

(17:03) Tracking retention inside your practice

(19:29) Increasing your retention

(23:50) Think about your response first

(25:48) Saying you are sorry

… continue reading

68 episod

#Business #Dentalbosslady #Dentalpreneur #Dentistry #Howardfarran #Practicemanagement #Tbone #Fitness #Terri Pukanich #MBA #Dr Terri Pukanich #Dentists

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