Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety ...
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From Metrics to Meaning: Shifting Focus in Healthcare Quality and Safety
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In this episode of the Habitual Excellence Podcast, Ken Segel interviews Dr. Richard Shannon, Senior Vice President and Chief Medical Officer of Duke University Health System, about the evolution of healthcare quality and safety over the past 25 years. Dr. Shannon discusses his journey, which shifted focus after encountering Paul O'Neill and the Pi…
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Restoring Joy in Healthcare: Leadership's Role in Tackling Burnout
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In this episode of the Habitual Excellence podcast, host Ken Segel interviews Dr. Paul DeChant, an expert on physician burnout, with a focus on how workplace dysfunction rather than personal resilience drives burnout among clinicians. Dr. DeChant explains that burnout arises when clinicians spend too much time on administrative tasks and not enough…
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Beyond Results: The Power of Serious Leadership in Healthcare
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In this podcast episode, Katie Anderson and Gerald Harris discuss the concept of serious leadership in healthcare, emphasizing the importance of long-term thinking and a deep commitment to patient-centered care. Katie shares insights from her experiences, including lessons from Japanese leadership practices, highlighting how leaders can break the h…
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The Courage to Lead: A Blueprint for Healthcare Excellence
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Tune in to our latest podcast episode as we delve into the critical topic of leadership and organizational culture in healthcare, featuring insights from Cooper Linton, Associate Vice President – Duke HomeCare and Hospice, a prominent voice in the home care and hospice sector. In this engaging conversation, Cooper and Ken Segel discuss the impact o…
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WellSpan CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update
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Congratulations to former Value Capture client, WellSpan Health, for being honored with the American Hospital Association Quest for Quality Prize! Our guest is Roxanna Gapstur, PhD, RN, the President and Chief Executive Officer of WellSpan Health, in Pennsylvania. She has been in that role since January 2019. Dr. Gapstur has extensive experience in…
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Innovating Children's Healthcare: Strategies and Successes with Dr. Marc Gorelick
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In this episode of "Habitual Excellence," Ken Segel, CEO of Value Capture, interviews Dr. Marc Gorelick, the CEO of Children's Minnesota. Dr. Gorelick shares his journey to becoming a leader in pediatric healthcare, highlighting his background as a pediatric emergency medicine physician and his motivation to impact more children's lives. Throughout…
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Leadership Redefined: The Paul O'Neill Approach to Success
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In this special episode of the "Habitual Excellence" podcast, Ken Segel, CEO of Value Capture, discusses the leadership principles of the late Paul O'Neill Sr., former CEO of Alcoa and U.S. Treasury Secretary. Joined by Bill O'Rourke, Kevin McKnight, and Paul O'Neill Jr., they share personal stories highlighting O'Neill's unwavering respect for eve…
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Driving Routine Excellence in Healthcare: "The Pancake Syrup" Model
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In this insightful episode, host Ken Segel engages Ronnie Daves, a seasoned leader in healthcare, to explore the innovative approach of the Pancake Syrup model in delivering high-quality care. Ronnie shares how this model focuses on routine tasks being performed exceptionally well, thereby freeing up valuable time for healthcare providers to focus …
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Journey Towards Habitual Excellence: Lessons with Ed Gainey
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In this podcast episode, Ken Segel, the CEO of Value Capture, meets with Mayor Ed Gainey, City of Pittsburgh, to discuss the city's journey toward habitual excellence and Mayor Gainey's leadership learnings. We will explore the principles of habitual excellence as exemplified by Mayor Ed Gainey of Pittsburgh. The episode delves into Gainey's leader…
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Healthcare Horizon: Strategies for Breakthrough Change with Ken Segel and Lou Shapiro
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In this podcast episode, Ken Segel, the CEO of Value Capture, engages in a conversation with Lou Shapiro on developing and deploying a strategy that breaks through and makes the kind of difference we need in healthcare right now, and it's very challenging circumstances, and trying to use this as a moment to change deeply for the better. They will d…
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Leadership, Strategy, and Excellence in Healthcare: A Conversation with Dr. David Zaas
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In this podcast episode, Ken Segel, the CEO of Value Capture, engages in a conversation with Dr. David Zaas, a pulmonary and critical care physician with extensive leadership experience in major health systems. The episode revolves around the theme of strategy deployment and its importance in healthcare. Dr. Zaas, who currently serves as the presid…
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A Chief of Surgery's Leadership Journey
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How a leadership journey along with an organization transformation brought one leader from considering leaving the profession to feeling engaged in his work again.
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Getting to Zero Harm for Patients and Staff with DEIA and Psychological Safety Concepts [Webinar]
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View video and more here ay 16, 2023, from 1 to 2:30 pm ET A panel discussion with a team of leaders from Value Capture, LLC, clinicians, Continuous Improvement professionals, and DEIA practitioners (scroll down for bios): Deondra Wardelle Mark Graban Debbie Sears Barnard Alan Wikler, Psy.D. Gerald Harris Ken Segel About the Session Discover what g…
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Preview: Getting to Zero Harm for Patients & Staff with DEIA and Psychological Safety Concepts
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Deondra Wardelle and Mark Graban discuss the ongoing blog series and upcoming panel discussion webinar on the theme of "Getting to Zero Harm for Patients with DEIA and Psychological Safety.They share what sparked the #RootCauseRacism® collaboration with Value Capture, LLC.They also discuss the power of connecting Diversity, Equity, Inclusion, and A…
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Understanding Moral Injury in Healthcare with Wendy Dean, MD
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Psychiatrist, expert on "moral injury" in healthcare, author Welcome to Episode #77 of Habitual Excellence, presented by Value Capture. Episode page with transcript, video, links, and more Our guest today is Wendy Dean, MD, a psychiatrist. She is the President and co-founder of “Moral Injury of Healthcare,” a nonprofit organization focused on allev…
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Webinar: Why Does the U.S. Need a National Patient Safety Board?
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See video and more via this page The recording of the webinar panel that was presented on January 25, 2023. A panel discussion with: Karen Wolk Feinstein, PhD, President and CEO of the Pittsburgh Regional Health Initiative Ken Segel, CEO of Value Capture Moderated by Mark Graban, Value Capture 1
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Preview: Why Does the U.S. Need a National Patient Safety Board?
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Register here January 25, 2023, 1 to 2 pm ET A panel discussion with: Karen Wolk Feinstein, PhD, President and CEO of the Pittsburgh Regional Health Initiative Ken Segel, CEO of Value Capture Moderated by Mark Graban, Value Capture The Institute of Medicine’s groundbreaking report, To Err is Human, was published 20 years ago and spurred a vigorous …
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Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care
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President and CEO of Washington Health System Episode page with links, transcript and more: https://valuecapturellc.com/he74 Welcome to Episode #74 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Brook Ward, the President and CEO of Washington Health System (WHS) in Washington County, Pennsylvania, in that role …
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Using a Rapid-Cycle Learning System to Tackle Turnover & Attrition [Webinar]
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View the slides, video, and more Presented by two leaders from Duke HomeCare & Hospice: Cooper Linton, Associate Vice President, Duke HomeCare & Hospice Janet Burgess, Director Patient Care Services Mike Radtke, from Value Capture, will also be part of the Q&A Duke Home Health (DHH) faced a crisis of nursing turnover, even before COVID hit. Staffin…
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Learn How to Reduce Nursing Turnover and Attrition in Healthcare — Free Webinar
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Webinar preview -- Register here to watch live or get the recording Nursing turnover is very likely costing your organization millions of dollars. But you don't have to just accept that… you can fix it. I'm happy to be moderating a webinar that is being hosted by Value Capture, presented by two leaders from Duke Health who have reduced nursing attr…
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HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
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Episode page with video, transcript, and more Joining us today as our guest is Louis (Lou) A. Shapiro. He is the President and Chief Executive Officer of the Hospital for Special Surgery HSS. He has served in this role since October 2006. Under Lou’s leadership, HSS has experienced significant growth, expansion of facilities and recognition as the …
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Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill [Webinar Recording]
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Get slides and more Presented on October 18, 2022 Presented by Ken Segel, CEO of Value Capture Mark Graban, Senior Advisor with Value Capture. In healthcare organizations, the COVID crisis has damaged workers’ safety, both physically and psychologically. Many organizations are struggling deeply with morale, and face difficulties in recruiting and r…
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Webinar Promo: Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill
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Register for the webinar Attend live on October 18 at 1 pm ET, or register to see the recording using the same link Presented by Ken Segel, CEO of Value Capture Mark Graban, Senior Advisor with Value Capture. In healthcare organizations, the COVID crisis has damaged workers’ safety, both physically and psychologically. Many organizations are strugg…
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Leading With Safety: Leah Binder and Dr. Rick Shannon
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Episode page with video clip, transcript, and more Welcome to Episode #71 of Habitual Excellence, presented by Value Capture. Joining us today as our guests are Leah Binder and Dr. Richard Shannon. Leah Binder is President & CEO of The Leapfrog Group, representing employers and other purchasers of health care calling for improved safety and quality…
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Dr. David Zaas on Lean Management Systems in Healthcare
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CEO for the MUSC Health Charleston Division and the chief clinical officer for MUSC Health. Welcome to Episode #70 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is David Zaas, MD, MBA. He is the chief executive officer for the MUSC Health Charleston Division and the chief clinical officer for MUSC Health. Dr. Dav…
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Dr. Susan Moffatt-Bruce on the Science and Culture of Continuous Improvement
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Episode page with video, transcript, and more Welcome to Episode #69 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Susan Moffatt-Bruce, M.D., Ph.D. M.B.A., FRCSC. She is a thoracic surgeon and she is the Chief Executive Officer at the Royal College of Physicians and Surgeons of Canada. She was previously execu…
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Jeff Hunter on Managing Strategy with Focus and Agility
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Episode page: https://valuecapturellc.com/he68 Joining us today as our guest is Jeff Hunter, the President of Jeff Hunter Strategy. He is the author of Patient-Centered Strategy: A Learning System for Better Care, published by Catalysis in 2018. Jeff is on the faculty of Catalysis, and the Donald J. Schneider School of Business and Economics at St.…
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Denise Cardo, MD of the CDC Talks About Aiming for Perfect Healthcare With Zero Harm
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Episode page: https://valuecapturellc.com/he67 Welcome to Episode #67 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Denise Cardo, MD. Dr. Denise Cardo is the director of the Division of Healthcare Quality Promotion (DHQP), National Center for Emerging and Zoonotic Infectious Diseases (NCEZID) at the Centers fo…
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Meghan Scanlon on Transitions and Reflections, To and Within Healthcare
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Episode page: https://valuecapturellc.com/he66 Welcome to Episode #66 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Meghan Scanlon, the Vice President of Performance Excellence for Community Hospitals at Duke University Health System. She was previously with Value Capture for almost 7 years as a Principal and …
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Interview of Theresa Brown, RN on Her New Book "Healing" (Part 2)
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Episode page and links: https://valuecapturellc.com/he65 Welcome to Episode #65 of Habitual Excellence, presented by Value Capture. Joining us again today is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and tr…
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Interview of Theresa Brown, RN on Her New Book "Healing" (Part 1)
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Welcome to Episode #64 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and treatment for breast cancer in the context of her ow…
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Paul H. O'Neill Sr.: A Podcast From 2011 on Safety, Leadership, and More
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Episode page with links and more: https://valuecapturellc.com/he63 Welcome to Episode #63 of Habitual Excellence, presented by Value Capture. Today brings us a special episode, where we have an opportunity to revisit Mark Graban's interview of our original non-executive chairman, Paul H. O'Neill, Sr. This interview originally appeared in the Lean B…
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Conversation With Vickie Pisowicz on The Value Capture Way and Her New Role
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Welcome to Episode #62 of Habitual Excellence, presented by Value Capture. Episode page: htps://www.valuecapturellc.com/he62 Joining us today as our guest is Vickie Pisowicz, from Value Capture. She has been a Senior Advisor with the firm and its clients and she also has a new role that we'll talk about today, as Director of the Value Capture Way a…
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An Audio Summary of the Paul O'Neill "Playbook"
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Episode page with links: https://www.valuecapturellc.com/he61 Welcome to Episode #61 of Habitual Excellence, presented by Value Capture. In today's episode, Mark Graban reads a chapter that he wrote as a summary of the Paul O'Neill "playbook" as documented in the full eBook A Playbook for Habitual Excellence: A Leader’s Roadmap from the Life and Wo…
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Sandra Geiger on Strategy Development & Deployment, Lean Culture
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Chief People Officer & Chief Strategy Deployment Officer at Atrius Health Episode page: https://www.valuecapturellc.com/he60 Welcome to Episode #60 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Sandra Geiger. She is the Chief People Officer & Chief Strategy Deployment Officer at Atrius Health in MA. Sandra was…
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Dr. Eric Dickson on Lean Management in a Crisis (The Covid Pandemic)
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CEO of UMass Memorial Health Show page: https://www.valuecapturellc.com/he59 Welcome to Episode #59 of Habitual Excellence, presented by Value Capture. Joining us again today is Eric W. Dickson MD, MHCM, FACEP, a returning guest. He is President and Chief Executive Officer at UMass Memorial Health. He was previously a guest in Episode #11, released…
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Liz Long and Dr. John Anderson: Transforming Primary Care and Lean Management
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Welcome to Episode #58 of Habitual Excellence, presented by Value Capture. Notes, video, transcript, and more: https://www.valuecapturellc.com/he58 In today's episode, our guests are John B. Anderson, Jr., MD, MPH, the Chief Medical Officer for Duke Primary Care, part of the Duke University Health System, and Elizabeth Long, their Chief Operating O…
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Equity and Engagement: An Approach to Improving Staff Vaccination Rates [Webinar Recording]
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Slides, video, and more: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar Contest -- enter to win through Dec 10: https://www.valuecapturellc.com/paul-birthday-2021 Live Session: December 7 at 1 pm ET Presented by a team from Legacy Health: Dominic (Dom) Chan; director of pharmacy Lisa Goren; vice p…
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BONUS: Ron Suskind on Paul O'Neill & "The Price of Loyalty"
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In this bonus episode, you'll hear journalist Ron Suskind (our guest in Episode #57) talk about how he met Paul O'Neill and how the book "The Price of Loyalty: George W. Bush, the White House, and the Education of Paul O'Neill" came to be. This episode focuses more on O'Neill's time as Treasury Secretary in the Bush administration.…
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Ron Suskind on the Timeless Principles of Paul O'Neill
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Show notes: https://www.valuecapturellc.com/he57 Welcome to Episode #57 of Habitual Excellence, presented by Value Capture. Our guest today is Ron Suskind, a Pulitzer Prize-winning Journalist and investigative reporter. Ron has been a contributor for The New York Times Magazine and Esquire. Ron was the Wall Street Journal’s senior national affairs …
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Preview: Equity and Engagement: An Approach to Improving Staff Vaccination Rates
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Register for the webinar: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar This will be held live on Tuesday, December 7 at 1 pm ET. It will be recorded for on-demand viewing as well. We are joined here by two of the four presenters / panelists from Legacy Health: Dominic (Dom) Chan; director of pha…
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Donna Prosser and the Patient Safety Movement Foundation: Working Toward Zero Harm
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Show notes and links: https://www.valuecapturellc.com/he56 In today's episode, our guest is Dr. Donna Prosser, the Chief Clinical Officer for the Patient Safety Movement Foundation, an organization that Value Capture is proud to partner with, given our shared interests in improving healthcare. Donna has been in the healthcare industry for more than…
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Lisa Beckwith on the Relationship Between the Shingo Principles "Respect Every Individual" and "Focus on Process"
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Show notes: https://www.valuecapturellc.com/he55 Welcome to Episode #55 of Habitual Excellence, presented by Value Capture. In today's episode, our guest is Lisa Beckwith, a Senior Advisor with Value Capture. In this episode, Lisa explains the two Shingo Guiding Principles, "Respect Every Individual" and "Focus on Process," and the relationship bet…
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Applying Lessons from Autoliv (Manufacturing) to Intermountain Healthcare: Scott Saxton
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Welcome to Episode #54 of Habitual Excellence, presented by Value Capture. Show notes, video, and more: : https://www.valuecapturellc.com/he54 In today's episode, our guest is Scott Saxton, Assistant Vce President of Continuous Improvement at Intermountain Healthcare. Scott started his career in manufacturing, at an outstanding company and Lean exe…
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Bill Boyd on His New Role as Director of Innovation, Learning and Networks
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Show notes: https://valuecapturellc.com/he53 Welcome to Episode #53 of Habitual Excellence, presented by Value Capture. In today's episode, our guest is Bill Boyd, a Senior Advisor with Value Capture. He was previously our guest in Episode 32 of the podcast, talking about “Improving in an Experimental Way; A3, PDSA, Kata, and More." Bill also has a…
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Applications of Lean Leadership Methods in Home-Based Care [Webinar]
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Audio from a webinar that was presented on October 12, 2021 Presented by Cooper Linton Associate Vice President, Duke HomeCare & Hospice Learning Objectives In this webinar, you will learn practical lessons that can be applied to any setting, not just home care: The fundamentals that guided the Lean journey at Duke HomeCare & Hospice Why committing…
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Dr. Patrick Conway, CEO of Care Solutions at Optum
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Show notes: https://www.valuecapturellc.com/he52 Welcome to Episode #52 of Habitual Excellence, presented by Value Capture. In today's episode, our guest is Patrick Conway, M.D. who became CEO of Care Solutions at Optum in June 2020. Prior to that, Patrick served as a senior executive in residence at United Health Group and Optum. From 2017-2019, h…
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Dr. Fred Pinto on Lean Leadership, Improving Cancer Care in Brazil
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Oncologist, CEO of Grupo IOV Show notes: https://www.valuecapturellc.com/HE51 In today's episode, we're joined by Carlos Frederico (“Fred”) Pinto, MD, MA. He's an oncologist and he's the CEO of Groupo, IOV, an oncology group of caregivers in Brazil. I've seen him speak at conferences in the U.S. and Brazil, and he always has something insightful to…
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Leadership for Safety, Problem Solving, and Continuous Improvement at Duke HomeCare and Hospice
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Welcome to Episode #50 of Habitual Excellence, presented by Value Capture. Show notes: https://www.valuecapturellc.com/he50 In today's episode, we're joined by two guests, two leaders from Duke HomeCare and Hospice, part of Duke Health. They are Cooper Linton, Associate Vice President, and Benita Pope, Director of Hospice Services. We also have a s…
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Ken Segel on the Shingo Principle of "Create Value for the Customer"
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CEO of Value Capture Show notes: https://www.valuecapturellc.com/he49 Welcome to Episode #49 of Habitual Excellence, presented by Value Capture. Today's episode is another video essay from Ken Segel, the CEO of Value Capture. In his last video, Ken talked about the importance of the “Shingo Principles,” starting with “Create Constancy of Purpose.” …
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