Empowering Agents: Amazon Web Services & AI In Contact Centers Working Smarter: Presented By Calabrio podcast

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Tech Business Calabrio Business Intelligence Contact Center Customer Service Customer Experience Workforce Management Workforce Engagement Employee Engagement Quality Management Analytics

Kandungan disediakan oleh Calabrio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Calabrio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Working Smarter: Presented by Calabrio « »
Empowering Agents: Amazon Web Services & AI in Contact Centers

2y ago 34:54

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MP3•Laman utama episod

Kandungan disediakan oleh Calabrio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Calabrio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Contact centers use advanced technology like AI and machine learning—not to replace human interactions, but to enhance them. Dave is joined by Amazon Web Services’ Shalima Bhalla to discuss how Calabrio, AWS, and Amazon Connect work together to improve the agent experience. The result? Easier, more efficient, and more enjoyable contact center experiences for everyone.

… continue reading

40 episod

#Tech #Business #Calabrio #Business Intelligence #Contact Center #Customer Service #Customer Experience #Workforce Management #Workforce Engagement #Employee Engagement #Quality Management #Analytics

Artwork

Empowering Agents: Amazon Web Services & AI in Contact Centers

Working Smarter: Presented by Calabrio

published 2y ago

Kongsi

MP3•Laman utama episod

Kandungan disediakan oleh Calabrio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Calabrio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Contact centers use advanced technology like AI and machine learning—not to replace human interactions, but to enhance them. Dave is joined by Amazon Web Services’ Shalima Bhalla to discuss how Calabrio, AWS, and Amazon Connect work together to improve the agent experience. The result? Easier, more efficient, and more enjoyable contact center experiences for everyone.

… continue reading

40 episod

#Tech #Business #Calabrio #Business Intelligence #Contact Center #Customer Service #Customer Experience #Workforce Management #Workforce Engagement #Employee Engagement #Quality Management #Analytics

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