Building Your Workday Support Model

Workday Gold

Player FM - Internet Radio Done Right

Ditambah thirty-two minggu yang lalu

Kandungan disediakan oleh Keith Bitikofer. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Keith Bitikofer atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

State Secrets: Inside The Making Of The Electric State

1
The Secret To Getting Inspired: Millie Bobby Brown & Chris Pratt Go Behind The Scenes 21:04

7 weeks ago21:04

Main Kemudian

Senarai

Suka

Disukai

21:04

Step into the mysterious and visually stunning world of The Electric State as host Francesca Amiker takes you behind the scenes with the creative masterminds who brought Simon Stålenhag’s dystopian vision to life. In this premiere episode, directors Joe and Anthony Russo, stars Millie Bobby Brown and Chris Pratt, writers Christopher Markus and Stephen McFeely, and producers Angela Russo-Otstot and Chris Castaldi reveal how they transformed a haunting graphic novel into an epic cinematic experience. Watch The Electric State coming to Netflix on March 14th. Check out more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

about a year ago 38:19

MP3•Laman utama episod

This week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”

In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capabilities with organizational goals. They also explore various support roles necessary for effective Workday management and the strategic use of Subject Matter Experts (SMEs) to enhance support functions. Finally, they discuss the different levels of support within Workday and the importance of having a clear escalation path for critical issues.

In this conversation, Keith and Christian talk about:

The new AI tools in Workday R2 enhance user experience.
Collaboration between HR, IT, and finance is crucial.
A Workday Product Owner aligns system capabilities with vision.
Support roles need to be clearly defined in job descriptions.
SMEs can provide valuable support but have limitations.
Understanding support levels helps in effective issue resolution.
Proactive planning is essential for Workday management.
Change management is critical for new functionalities.
Communication between teams prevents silos.
A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management

24 episod

#Tech #MBA #Business #Keith Bitikofer

Building Your Workday Support Model

Workday Gold

published about a year ago

Kongsi

MP3•Laman utama episod

In this conversation, Keith and Christian talk about:

The new AI tools in Workday R2 enhance user experience.
Collaboration between HR, IT, and finance is crucial.
A Workday Product Owner aligns system capabilities with vision.
Support roles need to be clearly defined in job descriptions.
SMEs can provide valuable support but have limitations.
Understanding support levels helps in effective issue resolution.
Proactive planning is essential for Workday management.
Change management is critical for new functionalities.
Communication between teams prevents silos.
A clear escalation path is necessary for urgent issues.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/

To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/

Keywords

Workday, AI, support model, product owner, SMEs, support roles, HR, IT, finance, change management

24 episod

#Tech #MBA #Business #Keith Bitikofer

Semua episod

1
My Favorite Workday Sayings (Part 2) 30:55

7 days ago30:55

30:55

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable takeaways for both Workday administrators and users. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

1
My Favorite Workday Sayings (Part 1) 32:30

14 days ago32:30

32:30

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

1
Workday and AI Experiments: Exploring New Frontiers 38:22

21 days ago38:22

38:22

In this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of engaging with the AI tools and invites listeners to share their experiences and insights. Here are a couple of tools that he mentions and that he has been experimenting with: Sesame.com: Go to the website and click “Demo.” Then, select Maya or Miles to have a life-like conversation with AI. Google’s NotebookLM: Check out this 30-minute video of examples by Tiago Forte called “NotebookLM will change the way you learn- Here’s Why!” Pro Tip: If you aren’t using the paid versions of the chat tool of your choice, I encourage you to upgrade. In my testing, there is a huge difference! For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/…

1
Harnessing AI in Workday: A New Era 47:01

28 days ago47:01

47:01

In this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefits of participating in early adopter programs, and how these initiatives can enhance user experience and product development. The conversation highlights the significance of leveraging technology to improve efficiency and foster collaboration in the workplace. In this conversation, Keith and John discuss the integration of AI within Workday, focusing on innovations that enhance user experience, streamline processes, and improve overall efficiency. They explore the importance of case deflection, the role of AI in job catalog management, and the integration of Workday with external platforms like Microsoft Teams and Slack. The discussion also highlights the proactive approach of organizations in leading AI initiatives and the potential future developments in AI technology within the HR space. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ Connect with John Bruce on LinkedIn at https://www.linkedin.com/in/johntbruce/…

1
Leverage Workday Rising and RUGs to Build Relationships 42:12

5 weeks ago42:12

42:12

In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss the importance of regional user groups and how to get the most value from attending Workday Rising. They explore how these platforms can enhance relationships, networking, and professional development within the Workday community. The conversation also touches on the value of creating personal user groups and the unique experiences offered at Workday Rising events. Christian Delcid and Keith Bitikofer discuss the vibrant atmosphere and opportunities at Workday Rising, likening it to a pep rally filled with energy and excitement. They delve into the keynotes and presentations that attendees can expect, emphasizing the importance of engaging with vendors and other professionals on the expo floor. The discussion highlights strategies for maximizing connections, justifying the investment in attending Rising, and the impact of such events on career growth and retention within organizations. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

1
From Integration Consultant to Developer Relations: Nick Moores' Workday Journey 46:51

6 weeks ago46:51

46:51

In this episode of Workday Gold, Keith Bitikofer talks with Nick Moore, head of Developer Relations at Workday. They discuss Nick's journey into the Workday ecosystem, Workday Extend, DevCon, Built on Workday, and the importance of empathy in technical communication. They explore the evolution of Workday Extend and the significance of community building among developers. The conversation also highlights the value of hands-on learning at events like DevCon and emphasizes the need for collaboration between technical and functional experts. In this conversation, Nick Moores and Keith Bitikofer discuss the evolution of the DevCon conference, emphasizing hands-on learning experiences, partnerships, and the importance of networking for career growth. The discussion also touches on the opportunities available through the Built on Workday program and the significance of being proactive in one's career development. If you are interested in learning more about Workday Extend, follow the Workday Developers page on LinkedIn and join the developer forum at forum.developer.workday.com—now accessible to anyone with Workday Community access. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Nick Moores, you can find him on LinkedIn: https://www.linkedin.com/in/npmoores/…

1
Governance and Standards for Workday Software 46:11

7 weeks ago46:11

46:11

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology. The conversation emphasizes the balance between structure and flexibility in organizational processes, aiming to enhance the effectiveness of Workday support. They delve into the intricacies of change management within Workday, emphasizing the importance of structured testing and accountability. They discuss the critical role of naming conventions for calculated fields and reports, advocating for consistency to enhance clarity and efficiency. The conversation wraps up with a focus on governance and documentation best practices, highlighting how these elements can streamline processes and improve troubleshooting efforts in a small team environment. Takeaways - Governance is a defined process for organizational operations. - Lack of governance can lead to chaos and inefficiency. - Maturity in Workday support develops in a Workday customer support team over time. - Establishing an escalation path is crucial for effective decision-making. - Communication is key in managing stakeholder expectations. - Release management involves moving changes from test to production environments. - Engaging multiple stakeholders in decision-making fosters collaboration. - A well-defined governance model can prevent crises during critical processes. - Testing changes at the appropriate level is crucial. - Accountability in change management helps prevent issues. - Limiting the number of people making changes in production is beneficial. - Consistency in naming conventions aids in clarity and efficiency. - Documentation is key for troubleshooting and governance. - Effective governance can save time and headaches in the long run. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, governance, standards, escalation path, release management, deployment methodology, ITIL, organizational processes, software support, Workday Gold, Workday, change management, naming conventions, governance, documentation, calculated fields, integrations, report management…

1
Best Practices about Workday Student with Kristina Kelpe 42:22

8 weeks ago42:22

42:22

In this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practices in higher education technology. In this conversation, Kristina Kelpe and Keith Bitikofer discuss the complexities of implementing Workday in higher education institutions. They explore the importance of understanding system integrations, the flexibility of Workday, and the necessity of long-term planning. The conversation emphasizes the significance of data models in integrations, collaborative reporting, and the challenges of pre-delivered reports. They also highlight the concept of phantom statuses in reporting and the need for thorough validation of data to ensure accurate outcomes. Takeaways - Kristina Kelpe has a diverse background in higher education and technology implementation. - Workday Student is a distinct product line, not just a version of Workday for higher education. - The implementation of Workday Student typically spans 18 months to 2 years. - User experience design is critical for successful student implementations. - Workday's cloud-based system offers significant advantages over legacy systems. - A techno-functional approach is necessary for effective Workday support. - Financial aid is a complex module within Workday Student. - Workday Student impacts multiple offices within an institution, not just the registrar. - Dashboards can enhance user experience and streamline processes in Workday. - Best practices are essential for navigating the complexities of Workday Student implementation. Understanding the technology stack is crucial for schools. - Start with a minimum viable product to ease transitions. - Workday's flexibility allows for easy changes over time. - Long-term planning is essential for successful implementation. - Collaboration between functional and technical teams is key. - Data models must be embraced for effective integrations. - Validation of data is necessary to avoid errors. - Pre-delivered reports may not meet specific institutional needs. - Phantom statuses can lead to misinterpretation of data. - Continuous learning and adaptation are vital in higher education. Keywords Workday, Workday Student, higher education, implementation, technology, consulting, project management, user experience, dashboards, best practices, Workday, higher education, system integrations, data model, student information system, reporting, configurability, long-term planning, data governance, implementation For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Kristina Kelpe, you can find her here: https://www.legatostrategic.com/ https://www.linkedin.com/in/kristinakelpe/…

1
Leadership and Product Ownership of Workday Software 44:15

9 weeks ago44:15

44:15

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer. They discuss the importance of effective communication within teams. They explore how Workday's strategic direction and potential new functionality impact decision making around project requests. The discussion also delves into crisis management, leadership dynamics, and the significance of maintaining a calm demeanor to facilitate problem-solving and collaboration. Takeaways - Building relationships is key to influence. - Understanding levels of influence can guide relationship-building efforts. - Positional influence is based on authority, while relational influence is based on trust. - Trust is a dynamic asset that can be built or eroded over time. - Celebrating wins helps maintain morale and engagement. - Intentional storytelling can highlight team achievements. - Networking in informal settings can strengthen professional relationships. - Influence often comes from unexpected sources, not just the org chart. - Regular communication about successes is crucial for ongoing engagement. - Communicating wins to leadership and key users is essential to avoid negative assumptions. - Being in a state of overwhelm can hinder effective problem-solving. - Users need to feel heard to foster collaboration. - Separating short-term and long-term issues can ease tension. - Continuous learning is vital in both professional and personal relationships. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, leadership, product ownership, influence, communication, relationships, coaching, project management, organizational dynamics, trust, Workday, communication, strategy, overwhelm, crisis management, leadership, support prioritization, coaching, productivity, team dynamics…

1
Success Matters: How Do You Measure It in the Workday Space? 44:09

10 weeks ago44:09

44:09

In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success. They also discuss the importance of understanding leadership perspectives, navigating changes in leadership, and the necessity of effective communication with senior leaders. The conversation emphasizes the role of anecdotal evidence alongside data-driven decision-making, the need for alignment across departments, and the critical function of support teams in facilitating cross-departmental collaboration. Takeaways - Success is defined differently by various stakeholders. - Engaging in conversations is crucial for understanding success. - Surveys can provide valuable insights but must be carefully crafted. - Feedback should be gathered from leadership, end users, and support teams. - Understanding the context of success is essential for effective measurement. - Change management teams can facilitate feedback collection. - Anonymous surveys may yield more honest responses. - Cultural differences can impact perceptions of success in global organizations. - Defining success requires ongoing dialogue and reassessment of expectations. Leadership's perception of Workday success often relies on feedback from their teams. - It's crucial to communicate the bigger picture story to leadership. - Changes in leadership can create challenges in understanding historical context. - Anecdotal stories can complement data-driven decision-making. - Alignment of expectations is necessary to avoid friction between departments. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, success measurement, feedback, surveys, coaching, leadership, Workday support, employee engagement, business processes, change management, Workday, leadership, communication, success metrics, change management, anecdotal evidence, cross-departmental collaboration, organizational impact, data-driven decisions, employee empowerment…

1
Workday Insights from a Solutions Architect (Part 2) 30:59

11 weeks ago30:59

30:59

In this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem. Takeaways - Workday Extend allows for the creation of custom applications within the Workday ecosystem. - Demetrio's journey with Extend began with a focus on automation and problem-solving. - Extend provides a user-friendly interface for building applications without extensive coding knowledge. - Real-world applications of Extend can significantly improve user experience and operational efficiency. - The 'Built on Workday' initiative allows for broader access to applications without needing a Workday Extend subscription. - Workday is evolving into a platform company. - Understanding employee pain points is crucial for developing effective solutions with Extend. - The growth of the number of Workday Extend Apps and events like DevCon highlights the increasing interest in Extend. - Collaboration with solution partners can lead to innovative applications that address specific organizational needs. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn https://www.linkedin.com/in/dwazar/ Keywords Workday, Extend, digital transformation, HR technology, application development, platform company, custom solutions, user experience, integration, Built on Workday…

1
Workday Insights from a Solutions Architect (Part 1) 33:09

12 weeks ago33:09

33:09

In this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successful Workday projects. The conversation also covers the significance of user engagement in testing, data quality ownership, and aligning Workday solutions with business goals. Demetrio shares valuable insights from his recent stabilization projects and emphasizes the need for effective stakeholder engagement and governance. Takeaways - The role of a solutions architect involves looking at the big picture. - Documentation is essential to avoid future pain points. - Engaging users in testing helps identify issues early. - Change management is crucial for user adoption. - Data quality ownership can be a significant challenge. - Stakeholder engagement is vital for project success. - Aligning Workday solutions with business goals is essential. - Just because you can implement a solution doesn't mean you should. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Demetrio Wazar-Santana, follow and reach out to him on LinkedIn https://www.linkedin.com/in/dwazar/ Keywords Workday, Solutions Architect, Change Management, Data Quality, Stakeholder Engagement, User Testing, Documentation, HR Technology, Workday Implementation, Workday Stabilization…

1
Managing Your Workday Team Well 32:55

13 weeks ago32:55

32:55

In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate progress and foster a positive work environment, especially in a remote setting. Takeaways - Providing feedback can be nerve-wracking but is essential for growth. - Stepping out of your comfort zone is crucial for career development. - Intentional leadership involves understanding team members' unique motivations. - Employee engagement can be fostered through creative celebrations. - Networking is vital for career advancement and opportunities. - Work-life balance is important for employee satisfaction. - Celebrating progress can enhance team morale and motivation. - Remote work presents unique challenges for team engagement. - Building relationships is key to retaining talent in competitive markets. - Encouraging team members to share ideas can lead to innovative solutions. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

1
Building Capacity Within Your Existing Team (Part 2) 41:50

14 weeks ago41:50

41:50

This week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need for clear communication and detailed information to enhance efficiency. They also explore various themes related to career development, personal urgency, and the importance of understanding different thinking styles. They discuss the challenges of navigating career transitions, the significance of self-advocacy, and the need for effective communication and relationship-building in the workplace. The Rubik's Cube analogy illustrates the value of diverse perspectives in problem-solving, emphasizing that collaboration and awareness of others' viewpoints can lead to better outcomes. Takeaways - Aligning work based on team members' preferences increases satisfaction. - Delegation should consider what team members enjoy doing. - Vetting AMS providers is crucial for effective support. - Truly understanding the problem is key to effective troubleshooting. - Create new opportunities for team members to learn new areas of Workday. - Effective communication with support teams enhances collaboration. - Burnout can stem from misalignment between personal values and job roles. - Choosing the right company can significantly impact career growth opportunities. - Self-advocacy is key in navigating workplace dynamics and career advancement. - Being intentional about career choices leads to greater fulfillment. For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/ Keywords Workday, team capacity, delegation, AMS, support tickets, troubleshooting, team management, Workday Gold, software support, effective communication, career coaching, work-life balance, burnout, personal urgency, self-advocacy, perspectives, problem-solving, team dynamics, mentoring, workplace relationships…

1
Building Capacity Within Your Existing Team (Part 1) 35:17

15 weeks ago35:17

35:17

This week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.” In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of AI to enhance efficiency and the importance of asking for help when needed. The episode concludes with a reminder of the value of collaboration and support within the Workday ecosystem. Takeaways - Looking for ways to leverage your existing team capacity better is essential for effective team management. - Firefighting mode is a common challenge in organizations. - Tracking team member’s time helps you better understand your true capacity. - Reducing incoming requests can alleviate team pressure. - AI can be leveraged to improve efficiency in support tasks. - Finding ways to delegate lower-level tasks can free up time for higher-level resources. - Asking for help can save time and lead to quicker solutions. - Setting realistic expectations is crucial for team morale. - Creating knowledge articles or job aids can reduce repetitive inquiries. Keywords Workday, team capacity, workload management, AI, efficiency, support, project management, burnout, time tracking, organizational challenges For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/ To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/…

Selamat datang ke Player FM

Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.