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Bringing Magic Back to Customer Service
Manage episode 436906355 series 3484333
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Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower.
They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.
Connect with Louie Gravance
LinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/
Website: https://www.gravance.com/
Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645
Learn More About MHS
Website: https://mhs.com/
Steven Stein: https://stevenstein.com/
Customer Service AP: bit.ly/MHS-CS-AP
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