#7 - Questions to ask before buying an app

Work Smarter

In Episode 7 of the Work Smarter podcast, we tackle the crucial questions to ask before purchasing an online app for your business. With the ease of SaaS (Software as a Service) sign-ups, it's important to navigate potential challenges and make informed decisions.

The first question to ask is: "Do we already have something that does this?" Checking existing systems and consulting with IT can help avoid unnecessary duplication.

Understanding exactly what you are buying is essential. Ensure the tool matches your business needs—don't buy a full CRM if an email marketing platform like MailChimp will suffice.

Data storage location is another key consideration. It affects performance and compliance with data sovereignty laws. Ensure the data is stored in a region that meets your regulatory requirements and offers optimal performance.

Integration capabilities are critical. Verify if the new app can integrate with your existing systems and if it supports APIs for seamless data sharing and reporting. Also, consider the long-term implications of migrating data in and out of the system.

Support availability is crucial. Knowing where the support team is based and their operating hours can impact how quickly issues are resolved.

We share a case study of a client who faced challenges after implementing a new finance system without involving IT. This underscores the importance of considering all these factors before committing to new software.

By asking these critical questions upfront, you can save time, money, and avoid headaches. Stay tuned for future episodes where we’ll explore related topics.

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