The Future of Small Business Telephony

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Discover the revolutionary world of VoIP technology through the eyes of telecom entrepreneur Ray Pasquale. In this episode, Ray takes us on his journey from Sonus Networks to Unified Office, where he has been at the forefront of enhancing VoIP quality and reliability. Learn how Ray developed a groundbreaking transmission protocol and integrated VoIP with point-of-sale and practice management systems. We also dive into his early adoption of machine learning and sentiment analysis, and discuss the challenges and advancements in large language models like ChatGPT and Whisper. Ray shares invaluable insights on tailoring AI solutions for specific verticals, making technology more impactful and user-friendly.
Explore how modern communication technologies and AI are transforming customer experiences for small and medium-sized businesses. Ray reveals the potential of AI-based whisper coaching, sentiment detection, and data classification to improve sales and enrich customer interactions. We also tackle the modernization needs of local businesses, emphasizing the importance of updated telephony systems and digital solutions for industries like hospitality and quick-service restaurants. Finally, we highlight the advantages of small companies in driving innovation, the role of partnerships with larger corporations, and the seamless transition from legacy systems to state-of-the-art VoIP solutions. Join us for an episode filled with expert insights and forward-thinking strategies.

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1. The Future of Small Business Telephony (00:00:00)

2. Unified Office (00:00:01)

3. Enhancing Customer Experience Through Technology (00:13:10)

4. Transitioning From Legacy to New Technology (00:23:32)