Hospitality Discussions 2024 (Part 3): Staffing & Leadership

Travel Market Life

In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospitality Action, and Esmat Faiz, Associate Solicitor at Irwin Mitchell.

We look at the impending changes in employment regulation that will impact the hospitality industry and the policies that matter for recruitment and retention. Esmat covers the six key pieces of legislature due to come in place under the new Government including Splitting Tips with staff, National Living Wage for 18-year-olds, Day one right to Unfair Dismissal, Change to Zero Hour contracts, right to request Flexible Working from day one, and protecting staff from Sexual Harassment.

Camilla discusses mental health and the importance of having a framework in place and training to support employees, sharing some insightful data from its latest Take the Temperature Report.

Hotelier key considerations included:

• The need for work-life balance and mental health training programs.
• Balance team cohesion from frontline onsite staff and back office flexible team
• Strategies for improving employee retention, such as flexible work schedules and mentorship programs.
• The necessity for robust HR frameworks to comply with new employment laws.
• The need for career ladder transparency in the sector to encourage and support new joiners.

Thanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian (UPhotel Agency), Jon Siberry (Sarova Hotels).

Travel Market Life is produced and managed by Urban Podcasts.