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Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi
Manage episode 352193335 series 2847840
Kandungan disediakan oleh Kelly Campbell. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Kelly Campbell atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team.
Khushbu Doshi and I cover these points and more:
- The importance of account managers and project managers working side by side;
- How empathy can actually improve your client services.
- Why creating synergies between sales and the account team is crucial;
- Understanding the point of contact when working with a white-label agency.
Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!
If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen.
Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/
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