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133. From Good to Super: How Supercommunicators Unlock the Language of Connection
Manage episode 406070170 series 2613498
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The ways supercommunicators operate and how to emulate their techniques.
Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection.
In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.
Episode Reference Links:
- Charles Duhigg: Website
- Charles Duhigg: Books
- Duhigg’s New Yorker article
- Thalia Wheatley’s research study: The Repurposed Social Brain
- Nicholas Epley’s research paper: Overly Shallow?: Miscalibrated Expectations Create a Barrier to Deeper Conversation
- Alison Wood Brooks’ research paper: The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation
- Michael Yeomans’ research paper: It Helps to Ask: The Cumulative Benefits of Asking Follow-Up Questions
- Sheila Heen’s research project: Harvard Negotiation Project
- Ep.92 - No Regrets: How to Take Risks
- Ep.82 - It’s Not About You: Why Effective Communicators Put Others First
- Ep.103 - Simple is a Superpower: How to Communicate Any Idea to an Audience
Connect:
- Email Questions & Feedback >>> hello@fastersmarter.io
- Episode Transcripts >>> Think Fast Talk Smart Website
- Newsletter Signup + English Language Learning >>> FasterSmarter.io
- Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
- Matt Abrahams >>> LinkedIn
Chapters:
(00:00:00) Introduction
Host Matt Abrahams introduces guest Charles Duhigg and his new book Super Communicators.
(00:01:26) Transition from Habits to Communication
Duhigg shares how personal experiences and a desire to understand human interactions motivated him to explore communication.
(00:02:51) The Neuroscience of Connection
The neuroscience behind successful communication and the role of neural entrainment in establishing connection and understanding.
(00:04:21) Storytelling as a Powerful Communication Tool
The importance of storytelling in communication and how stories foster empathy and engagement.
(00:06:16) Identifying and Aligning Conversation Types
Three types of conversations (practical, emotional, social) and the necessity of aligning conversation types for effective communication.
(00:08:07) Practices of Super Communicators
Insights into the habits of super communicators, including their approach to recognizing conversation types and the importance of deep listening.
(00:15:02) Navigating Conflict Through Effective Communication
Managing conflictual conversations with a focus on listening, understanding, and managing control dynamics.
(00:20:50) Challenges of Online Communication
Challenges and strategies for communicating in online and virtual settings.
(00:25:04) The Craft and Impact of Storytelling
Approaches to storytelling and its significance in making complex ideas memorable and engaging.
(00:29:06) Developing New Communication Habits
New communication habits developed from Duhigg's research and their impact on personal and professional interactions.
(00:31:02) The Final Three Questions
Charles Duhigg discusses the importance of deep questions, the communicator he most admires, and his recipe for successful communication.
176 episod
Manage episode 406070170 series 2613498
Become a Faster Smarter Supporter by joining TFTS Premium.
The ways supercommunicators operate and how to emulate their techniques.
Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection.
In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.
Episode Reference Links:
- Charles Duhigg: Website
- Charles Duhigg: Books
- Duhigg’s New Yorker article
- Thalia Wheatley’s research study: The Repurposed Social Brain
- Nicholas Epley’s research paper: Overly Shallow?: Miscalibrated Expectations Create a Barrier to Deeper Conversation
- Alison Wood Brooks’ research paper: The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation
- Michael Yeomans’ research paper: It Helps to Ask: The Cumulative Benefits of Asking Follow-Up Questions
- Sheila Heen’s research project: Harvard Negotiation Project
- Ep.92 - No Regrets: How to Take Risks
- Ep.82 - It’s Not About You: Why Effective Communicators Put Others First
- Ep.103 - Simple is a Superpower: How to Communicate Any Idea to an Audience
Connect:
- Email Questions & Feedback >>> hello@fastersmarter.io
- Episode Transcripts >>> Think Fast Talk Smart Website
- Newsletter Signup + English Language Learning >>> FasterSmarter.io
- Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
- Matt Abrahams >>> LinkedIn
Chapters:
(00:00:00) Introduction
Host Matt Abrahams introduces guest Charles Duhigg and his new book Super Communicators.
(00:01:26) Transition from Habits to Communication
Duhigg shares how personal experiences and a desire to understand human interactions motivated him to explore communication.
(00:02:51) The Neuroscience of Connection
The neuroscience behind successful communication and the role of neural entrainment in establishing connection and understanding.
(00:04:21) Storytelling as a Powerful Communication Tool
The importance of storytelling in communication and how stories foster empathy and engagement.
(00:06:16) Identifying and Aligning Conversation Types
Three types of conversations (practical, emotional, social) and the necessity of aligning conversation types for effective communication.
(00:08:07) Practices of Super Communicators
Insights into the habits of super communicators, including their approach to recognizing conversation types and the importance of deep listening.
(00:15:02) Navigating Conflict Through Effective Communication
Managing conflictual conversations with a focus on listening, understanding, and managing control dynamics.
(00:20:50) Challenges of Online Communication
Challenges and strategies for communicating in online and virtual settings.
(00:25:04) The Craft and Impact of Storytelling
Approaches to storytelling and its significance in making complex ideas memorable and engaging.
(00:29:06) Developing New Communication Habits
New communication habits developed from Duhigg's research and their impact on personal and professional interactions.
(00:31:02) The Final Three Questions
Charles Duhigg discusses the importance of deep questions, the communicator he most admires, and his recipe for successful communication.
176 episod
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