Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)

The Yzzi Research Podcast

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The So What from BCG

1
Re-Recruiting and Other New HR Strategies You Can’t Ignore 18:09

15 days ago18:09

Main Kemudian

Senarai

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Disukai

18:09

HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…

3 years ago 34:19

MP3•Laman utama episod

Shipra is a designer dedicated to transforming the way we work together as a global community. She spoke with Imani about voice of the customer (VoC). She talked about her experience establishing, maintaining, and socializing a VoC program at UpWork.

58 episod

#Careers #Business #UX Research #Whisper And Mutter

Establishing a Voice of the Customer (VoC) Program (ft. Shipra Kayan)

The Yzzi Research Podcast

published 3 years ago

Kongsi

MP3•Laman utama episod

58 episod

#Careers #Business #UX Research #Whisper And Mutter

Semua episod

1
The Yzzi Research Podcast Series Finale 1:07

45 weeks ago1:07

1:07

Thanks for supporting The Yzzi Research Podcast! Season four was the final season of the podcast and I hope that you enjoyed listening. This podcast was produced by my production company, Whisper and Mutter. I am also producing and releasing another podcast unrelated to UX research, but you may like it if you’re interested in reading, thinking, the human experience, and fresh perspectives on a book you’ve likely heard of. Stay subscribed to The Yzzi Research Podcast and I’ll share the trailer for this upcoming podcast. It’ll be a while, think like one or two years, but you’ll hear it first. Thank you again for all your support, messages, reviews, and feedback over the past few years. I appreciate you!…

1
Working on Remote and Cross-Cultural Teams (ft. Janice Chan) 40:27

45 weeks ago40:27

40:27

Janice Chan is the Director of Shift and Scaffold. In the past, she’s been a User Experience Consultant and project manager. Her mission in life is “to increase agency and reduce frustration through clarity, connection, access, and usability.” In this episode, Janice discusses her experience working with coworkers in different locations and in different functions.…

1
A Guide to Being a UX Research Manager (ft. Janelle Ward) 41:30

46 weeks ago41:30

41:30

Janelle Ward led UX/user research at digital product companies, both as a founding lead and as a manager upskilling and growing existing research teams. She discusses being a UX research manager.

1
Research Participant Panels (ft. Marcos Moldes) 37:29

47 weeks ago37:29

37:29

Marcos Moldes is a qualitative UX Researcher who is a former academic now working at Pinterest. In this episode, Marcos discusses research panels.

1
Crafting The Best UX Research Portfolio (ft. Lindsey Brinkworth) 31:32

48 weeks ago31:32

31:32

Lindsey Brinkworth is a user experience researcher with a design background. Currently, she is a Senior Researcher at Magic+Might. She also enjoys helping other researchers with their research portfolios In this episode, Lindsey discusses perfecting the research portfolio.

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A Ph.D.’s Path Into UX Research (ft. Andrea Stella) 39:29

49 weeks ago39:29

39:29

Andréa Stella is a UX researcher and former academic. In the past, she’s been a professor and worked as a UX researcher at Sony Music Entertainment. In this episode she talks about her career path.

1
Building Confidence and Career Pathing As An Early Researcher (ft. Michele Ronsen) 34:35

50 weeks ago34:35

34:35

Michele Ronsen founded Curiosity Tank where she provides research and career support. She is a user researcher, designer, coach, and educator with over 5,000 hours of adult design and user research teaching expertise in academic institutions and 20+ years of corporate training, workshops, design, and research for Fortune 500s and start-ups. In this episode, Michele discusses building confidence and career pathing for researchers.…

1
Doing UX Research Contracts (ft. Nia Jarrett) 27:01

51 weeks ago27:01

27:01

Nia Jarrett is a UX Research contractor who is a former teacher and communications professional. In this episode, Nia discusses her path to UX research.

1
Recruiting High Quality Participants (ft. Chloe Markley) 31:31

1 year ago31:31

31:31

Chloe Markley is a UX Research Director at EchoUser, a UX Research & Design firm. In the past, she’s been a research leader at Ipsos, Gfk, athenahealth, and Oracle. In this episode, Chloe discusses recruiting high quality people for research.

1
How to Tag Qualitative Data (ft. Karen Eisenhauer) 48:32

1 year ago48:32

48:32

Karen Eisenhauer is a qualitative UX Researcher with a background in linguistics and teaching now working for herself. In this episode, Karen discusses tagging qualitative data.

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Evaluating The Impact of User Research (ft. Stephanie Marsh) 35:40

1 year ago35:40

35:40

Stephanie Marsh is a UX Research Operations Lead who has worked at companies including HSBC and the United Kingdom government. In this episode, Stephanie discusses evaluating UX research impact.

1
Season Four Trailer 0:21

1 year ago0:21

0:21

Season Four of The Yzzi Research Podcast is premiering on February 26, 2024. This season, you’ll hear about: Being a UX research manager Evaluating the impact of UX research Tagging qualitative data and much more! This will be the very last season of the podcast, so tune in!

1
Season Three Finale and Season Four Announcement 0:23

2 years ago0:23

0:23

Thanks for supporting The Yzzi Research Podcast. The final episode of season three was my conversation with Nicole Wallace about NDA-protected research. The Yzzi Research Podcast will be back for season four either at the end of 2023 or at the beginning of 2024.

1
Presenting NDA-Protected Work On Your Resume and Portfolio (ft. Nicole Wallace) 1:09:54

2 years ago1:09:54

1:09:54

Nicole Wallace is a research leader who works at SMART Technologies and has worked with the Albertan government. In this episode, Nicole discusses getting hired as a UX researcher. Visit https://www.yzziresearch.com/podcast for show notes.

1
Supporting Ambidextrous Research and Voice of the Customer (ft. Mandi Hall) 44:02

2 years ago44:02

44:02

Mandi Hall is a UX researcher who works at Microsoft. In this episode, Mandi discusses doing ambidextrous research (not research about using both hands equally well). Visit https://www.yzziresearch.com/podcast for show notes.

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