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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
Manage episode 373015072 series 1321127
In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
Watch this episode on YouTube: https://www.youtube.com/watch?v=QqZKIBUW8Lk
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
432 episod
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage episode 373015072 series 1321127
In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.
Watch this episode on YouTube: https://www.youtube.com/watch?v=QqZKIBUW8Lk
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
432 episod
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